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Is there an Flowhub outage?

Flowhub status: Systems Active

Last checked: 2 minutes ago

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Flowhub outages and incidents

Outage and incident data over the last 30 days for Flowhub.

There have been 0 outages or incidents for Flowhub in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Flowhub

Outlogger tracks the status of these components for Xero:

API Active
Authentication Active
Customer Search & Lookup Active
Customer Support Live Chat Active
Ellacash Payments Active
Greet Active
Manage Active
Maui Active
Payomi Payment Processing Active
Stash Active
Third-Party Integration Partners Active
View Active
Component Status
API Active
Authentication Active
Customer Search & Lookup Active
Customer Support Live Chat Active
Ellacash Payments Active
Greet Active
Manage Active
Maui Active
Payomi Payment Processing Active
Stash Active
Third-Party Integration Partners Active
View Active

Latest Flowhub outages and incidents.

View the latest incidents for Flowhub and check for official updates:

Updates:

  • Time: July 5, 2022, 11:51 p.m.
    Status: Resolved
    Update: This incident has been resolved. There was a service in our infrastructure that intermittently blocked connections. We were able to reestablish the connections which reactivated the service.
  • Time: July 5, 2022, 11:51 p.m.
    Status: Resolved
    Update: This incident has been resolved. There was a service in our infrastructure that intermittently blocked connections. We were able to reestablish the connections which reactivated the service.
  • Time: July 5, 2022, 8:46 p.m.
    Status: Monitoring
    Update: We have found the root cause and implemented a fix that appears to have resolved the problem.
  • Time: July 5, 2022, 8:46 p.m.
    Status: Monitoring
    Update: We have found the root cause and implemented a fix that appears to have resolved the problem.
  • Time: July 5, 2022, 3:46 p.m.
    Status: Investigating
    Update: Still looking into the issue. Intermittent impact on segment of customers.
  • Time: July 5, 2022, 3:46 p.m.
    Status: Investigating
    Update: Still looking into the issue. Intermittent impact on segment of customers.
  • Time: July 5, 2022, 3:25 p.m.
    Status: Investigating
    Update: We are currently investigating the issue but have yet to identify the root cause.
  • Time: July 5, 2022, 3:25 p.m.
    Status: Investigating
    Update: We are currently investigating the issue but have yet to identify the root cause.

Updates:

  • Time: June 23, 2022, 12:25 a.m.
    Status: Resolved
    Update: This incident has been resolved and system performance has completely normalized.
  • Time: June 23, 2022, 12:07 a.m.
    Status: Monitoring
    Update: A fix has been deployed and systems have stabilized. We have been monitoring closely and continue to see normal performance. We will continue to monitor and confirm with customers that performance has returned to normal
  • Time: June 22, 2022, 11:06 p.m.
    Status: Identified
    Update: We have released a fix to help with the slowness users have reported while we find the root cause. If you continue to encounter slowness, please close the application and relaunch as this will sometimes improve performance. Thank you for your patience.
  • Time: June 22, 2022, 9:58 p.m.
    Status: Identified
    Update: We have identified the cause and are continuing to work on a fix for this issue.
  • Time: June 22, 2022, 8:34 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 22, 2022, 8:33 p.m.
    Status: Identified
    Update: Some users are experiencing slowness when checking customers limits and adding to the queue. Our teams are actively investigating the issue and we will provide an update as soon as we have more information. If you encounter slowness, you can try closing the application and relaunching. If the slowness does not resolve within 5-10 minutes please contact Flowhub Support via our in-app chat or [email protected]

Updates:

  • Time: June 23, 2022, 12:25 a.m.
    Status: Resolved
    Update: This incident has been resolved and system performance has completely normalized.
  • Time: June 23, 2022, 12:07 a.m.
    Status: Monitoring
    Update: A fix has been deployed and systems have stabilized. We have been monitoring closely and continue to see normal performance. We will continue to monitor and confirm with customers that performance has returned to normal
  • Time: June 22, 2022, 11:06 p.m.
    Status: Identified
    Update: We have released a fix to help with the slowness users have reported while we find the root cause. If you continue to encounter slowness, please close the application and relaunch as this will sometimes improve performance. Thank you for your patience.
  • Time: June 22, 2022, 9:58 p.m.
    Status: Identified
    Update: We have identified the cause and are continuing to work on a fix for this issue.
  • Time: June 22, 2022, 8:34 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 22, 2022, 8:33 p.m.
    Status: Identified
    Update: Some users are experiencing slowness when checking customers limits and adding to the queue. Our teams are actively investigating the issue and we will provide an update as soon as we have more information. If you encounter slowness, you can try closing the application and relaunching. If the slowness does not resolve within 5-10 minutes please contact Flowhub Support via our in-app chat or [email protected]

Updates:

  • Time: June 2, 2022, 5:21 p.m.
    Status: Resolved
    Update: We have rolled back last night's deployment and the checkout issue in Flowhub classic has been resolved.
  • Time: June 2, 2022, 5:21 p.m.
    Status: Resolved
    Update: We have rolled back last night's deployment and the checkout issue in Flowhub classic has been resolved.
  • Time: June 2, 2022, 4:59 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 2, 2022, 4:59 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with Flowhub Classic that is preventing customers from being able to check out.

Updates:

  • Time: June 1, 2022, 1:17 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 1, 2022, 1:15 p.m.
    Status: Monitoring
    Update: Alongside MongoDB support, we've discovered the root cause of the issue. The MongoDB maintenance the morning of 5/31 reset some values in the database that caused some polling jobs to pull all historical data from the beginning of time, which caused additional load on the database. Overnight, these jobs caught up and are now running in normal state. We will run a postmortem to discuss the best way to ensure that these jobs cannot cause the same issue again in the future.
  • Time: June 1, 2022, 12:26 a.m.
    Status: Monitoring
    Update: System performance has returned to normal and we are reviewing the root cause with our partner.
  • Time: May 31, 2022, 11:45 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: May 31, 2022, 11:45 p.m.
    Status: Identified
    Update: One of our database providers is experiencing an issue and slowing down customer lookups in Flowhub. We are aware of the issue and are working with our partner to implement a solution.

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Frequently Asked Questions - Flowhub

Is there a Flowhub outage?
The current status of Flowhub is: Systems Active
Where can I find the official status page of Flowhub?
The official status page for Flowhub is here
How can I get notified if Flowhub is down or experiencing an outage?
To get notified of any status changes to Flowhub, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Flowhub every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Flowhub do?
The Flowhub cannabis dispensary POS system offers inventory management, compliance, and analytics to increase revenue for cannabis retailers. Start today.

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