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Is there an Flowhub outage?

Flowhub status: Systems Active

Last checked: a minute ago

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Flowhub outages and incidents

Outage and incident data over the last 30 days for Flowhub.

There have been 0 outages or incidents for Flowhub in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Flowhub

Outlogger tracks the status of these components for Xero:

API Active
Authentication Active
Customer Search & Lookup Active
Customer Support Live Chat Active
Ellacash Payments Active
Greet Active
Manage Active
Maui Active
Payomi Payment Processing Active
Stash Active
Third-Party Integration Partners Active
View Active
Component Status
API Active
Authentication Active
Customer Search & Lookup Active
Customer Support Live Chat Active
Ellacash Payments Active
Greet Active
Manage Active
Maui Active
Payomi Payment Processing Active
Stash Active
Third-Party Integration Partners Active
View Active

Latest Flowhub outages and incidents.

View the latest incidents for Flowhub and check for official updates:

Updates:

  • Time: June 1, 2022, 1:17 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 1, 2022, 1:15 p.m.
    Status: Monitoring
    Update: Alongside MongoDB support, we've discovered the root cause of the issue. The MongoDB maintenance the morning of 5/31 reset some values in the database that caused some polling jobs to pull all historical data from the beginning of time, which caused additional load on the database. Overnight, these jobs caught up and are now running in normal state. We will run a postmortem to discuss the best way to ensure that these jobs cannot cause the same issue again in the future.
  • Time: June 1, 2022, 12:26 a.m.
    Status: Monitoring
    Update: System performance has returned to normal and we are reviewing the root cause with our partner.
  • Time: May 31, 2022, 11:45 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: May 31, 2022, 11:45 p.m.
    Status: Identified
    Update: One of our database providers is experiencing an issue and slowing down customer lookups in Flowhub. We are aware of the issue and are working with our partner to implement a solution.

Updates:

  • Time: May 3, 2022, 6:30 p.m.
    Status: Postmortem
    Update: On May 2, 2022 at 11:09 PM MT, Flowhub deployed some feature updates to Flowhub Classic \([pos.flowhub.co](http://pos.flowhub.co)\).  One of these updates was to connect FHC to our Elastic stack for performance monitoring.  Under load, it became apparent that the performance monitoring connection was creating slowness in the FHC application.  This slowness was first reported by our customers at 10:45 AM MT on May 3. At 11:25 AM MT, Flowhub restarted the FHC pods with updated configuration to disable the Elastic connection.  This operation completed at 11:29 AM MT, at which point the slowness cleared and the incident was resolved. Next steps: The Flowhub engineering team will work with Elastic on ways to connect to their application without causing performance issues.
  • Time: May 3, 2022, 6:19 p.m.
    Status: Resolved
    Update: Flowhub Classic is currently experiencing slowness that is preventing users from transacting on that platform. All other systems are performing normally.

Updates:

  • Time: May 3, 2022, 6:30 p.m.
    Status: Postmortem
    Update: On May 2, 2022 at 11:09 PM MT, Flowhub deployed some feature updates to Flowhub Classic \([pos.flowhub.co](http://pos.flowhub.co)\).  One of these updates was to connect FHC to our Elastic stack for performance monitoring.  Under load, it became apparent that the performance monitoring connection was creating slowness in the FHC application.  This slowness was first reported by our customers at 10:45 AM MT on May 3. At 11:25 AM MT, Flowhub restarted the FHC pods with updated configuration to disable the Elastic connection.  This operation completed at 11:29 AM MT, at which point the slowness cleared and the incident was resolved. Next steps: The Flowhub engineering team will work with Elastic on ways to connect to their application without causing performance issues.
  • Time: May 3, 2022, 6:19 p.m.
    Status: Resolved
    Update: Flowhub Classic is currently experiencing slowness that is preventing users from transacting on that platform. All other systems are performing normally.

Updates:

  • Time: March 31, 2022, 1:17 p.m.
    Status: Resolved
    Update: The Deals service issue has been resolved.
  • Time: March 31, 2022, 1:12 p.m.
    Status: Identified
    Update: The issue has been identified and is limited to Deals. Engineering is working on a resolution.

Updates:

  • Time: March 31, 2022, 1:17 p.m.
    Status: Resolved
    Update: The Deals service issue has been resolved.
  • Time: March 31, 2022, 1:12 p.m.
    Status: Identified
    Update: The issue has been identified and is limited to Deals. Engineering is working on a resolution.

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Frequently Asked Questions - Flowhub

Is there a Flowhub outage?
The current status of Flowhub is: Systems Active
Where can I find the official status page of Flowhub?
The official status page for Flowhub is here
How can I get notified if Flowhub is down or experiencing an outage?
To get notified of any status changes to Flowhub, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Flowhub every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Flowhub do?
The Flowhub cannabis dispensary POS system offers inventory management, compliance, and analytics to increase revenue for cannabis retailers. Start today.

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