Is there an FMX System outage?

FMX System status: Systems Active

Last checked: 7 minutes ago

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FMX System outages and incidents

Outage and incident data over the last 30 days for FMX System.

There have been 2 outages or incidents for FMX System in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FMX System

Outlogger tracks the status of these components for Xero:

API Active
Email Active
Mapping Active
Mobile Active
Reporting Dashboards Active
Web App Active
www.gofmx.com Active
Component Status
API Active
Email Active
Mapping Active
Mobile Active
Reporting Dashboards Active
Web App Active
www.gofmx.com Active

Latest FMX System outages and incidents.

View the latest incidents for FMX System and check for official updates:

Updates:

  • Time: Nov. 19, 2024, 7:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 19, 2024, 7:18 p.m.
    Status: Monitoring
    Update: We have implemented a fix and are continuing to monitor.
  • Time: Nov. 19, 2024, 7:13 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 19, 2024, 7:09 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 19, 2024, 7:06 p.m.
    Status: Investigating
    Update: We're currently investigating reports of customers that are receiving a 502 error while logging into Mapping and Mobile.

Updates:

  • Time: Oct. 24, 2024, 1:11 p.m.
    Status: Resolved
    Update: Through our investigation we have identified a subset of customers that were potentially affected by this issue. If you are one of the customers that we have identified, our Customer Success team will be reaching out to you via phone or email. What we know at this time is that we experienced multiple hardware failures that required us to roll back a subset of our databases to an earlier restore point. Any data that was added, edited, or deleted between 10:00pm EDT, and 11:00pm EDT on 10/22/2024 for these identified customers has been lost and our Customer Success team will be reaching out to you to answer any further questions. We are still in the process of investigating alternative remediation steps and will be conducting an internal postmortem to better understand and prioritize future infrastructure changes and processes to remove the possibility of this ever happening again. We know that any amount of data loss can be a problem, and we apologize for any inconvenience this issue has caused.
  • Time: Oct. 23, 2024, 1:57 p.m.
    Status: Investigating
    Update: On 10/22/2024 at approximately 10:30 PM EDT FMX experienced a server failure that required manual intervention to restore it. On 10/23/2024 at 4:10 AM EDT we had successfully restored the affected databases and are continuing to investigate the extent of data that was not restored between 10 and 11 pm EDT

Updates:

  • Time: Sept. 12, 2024, 2:33 p.m.
    Status: Resolved
    Update: The incident has been marked as resolved by Microsoft.
  • Time: Sept. 12, 2024, 1:11 p.m.
    Status: Investigating
    Update: We have received reports that some users can't access their site. Microsoft has reported that there is an issue between their cloud and AT&T customers. They're currently looking into the issue. You can follow their status page https://azure.status.microsoft/en-us/status for more details. If available, you can try switching over to a mobile hot spot.

Updates:

  • Time: July 19, 2024, 5:02 a.m.
    Status: Resolved
    Update: This incident has been resolved by our cloud service provider. We will continue to keep an eye out for any further issues. Again, our sincere apologies for any service disruption.
  • Time: July 19, 2024, 2:47 a.m.
    Status: Monitoring
    Update: Our cloud provider has deployed a fix that appears to have resolved the current incident. We'll continue to monitor the situation and provide updates as they happen.
  • Time: July 19, 2024, 1:43 a.m.
    Status: Investigating
    Update: We are seeing sites come back online. We're continuing to monitor the incident to ensure our cloud service provider's mitigation is successful.
  • Time: July 19, 2024, 1:38 a.m.
    Status: Investigating
    Update: According to our cloud provider they've `determined the underlying cause and are currently applying mitigation through multiple workstreams. ` We're continuing to monitor the situation and will provide updates as they become available.
  • Time: July 19, 2024, 12:56 a.m.
    Status: Investigating
    Update: We are continuing to monitor and follow our cloud providers status pages and will provide more updates as they become available.
  • Time: July 18, 2024, 10:52 p.m.
    Status: Investigating
    Update: Our Cloud Service Provider is experiencing an outage. We will update this message as we have more details. We apologize for the inconvenience.

Updates:

  • Time: July 19, 2024, 5:02 a.m.
    Status: Resolved
    Update: This incident has been resolved by our cloud service provider. We will continue to keep an eye out for any further issues. Again, our sincere apologies for any service disruption.
  • Time: July 19, 2024, 2:47 a.m.
    Status: Monitoring
    Update: Our cloud provider has deployed a fix that appears to have resolved the current incident. We'll continue to monitor the situation and provide updates as they happen.
  • Time: July 19, 2024, 1:43 a.m.
    Status: Investigating
    Update: We are seeing sites come back online. We're continuing to monitor the incident to ensure our cloud service provider's mitigation is successful.
  • Time: July 19, 2024, 1:38 a.m.
    Status: Investigating
    Update: According to our cloud provider they've `determined the underlying cause and are currently applying mitigation through multiple workstreams. ` We're continuing to monitor the situation and will provide updates as they become available.
  • Time: July 19, 2024, 12:56 a.m.
    Status: Investigating
    Update: We are continuing to monitor and follow our cloud providers status pages and will provide more updates as they become available.
  • Time: July 18, 2024, 10:52 p.m.
    Status: Investigating
    Update: Our Cloud Service Provider is experiencing an outage. We will update this message as we have more details. We apologize for the inconvenience.

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Frequently Asked Questions - FMX System

Is there a FMX System outage?
The current status of FMX System is: Systems Active
Where can I find the official status page of FMX System?
The official status page for FMX System is here
How can I get notified if FMX System is down or experiencing an outage?
To get notified of any status changes to FMX System, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of FMX System every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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