Is there an FMX System outage?

FMX System status: Systems Active

Last checked: 6 minutes ago

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FMX System outages and incidents

Outage and incident data over the last 30 days for FMX System.

There have been 2 outages or incidents for FMX System in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FMX System

Outlogger tracks the status of these components for Xero:

API Active
Email Active
Mapping Active
Mobile Active
Reporting Dashboards Active
Web App Active
www.gofmx.com Active
Component Status
API Active
Email Active
Mapping Active
Mobile Active
Reporting Dashboards Active
Web App Active
www.gofmx.com Active

Latest FMX System outages and incidents.

View the latest incidents for FMX System and check for official updates:

Updates:

  • Time: Feb. 20, 2023, 1:30 p.m.
    Status: Resolved
    Update: This issue is now resolved. We apologize for any inconvenience this issue has caused.
  • Time: Feb. 20, 2023, 1:07 p.m.
    Status: Identified
    Update: We are rolling out a fix now. We expect full service to be returned in 20 minutes or less. We apologize for any inconvenience this issue has caused.
  • Time: Feb. 20, 2023, 12:40 p.m.
    Status: Identified
    Update: We have identified an issue that is impacting users ability to resolve work requests. We have identified a fix and are working to implement it. We will respond back on our status page with a timeline shortly. We apologize for any inconvenience this issue has caused.

Updates:

  • Time: Feb. 20, 2023, 1:30 p.m.
    Status: Resolved
    Update: This issue is now resolved. We apologize for any inconvenience this issue has caused.
  • Time: Feb. 20, 2023, 1:07 p.m.
    Status: Identified
    Update: We are rolling out a fix now. We expect full service to be returned in 20 minutes or less. We apologize for any inconvenience this issue has caused.
  • Time: Feb. 20, 2023, 12:40 p.m.
    Status: Identified
    Update: We have identified an issue that is impacting users ability to resolve work requests. We have identified a fix and are working to implement it. We will respond back on our status page with a timeline shortly. We apologize for any inconvenience this issue has caused.

Updates:

  • Time: Jan. 30, 2023, 2:08 p.m.
    Status: Resolved
    Update: This issue has been resolved. Users that experienced the issue before may need to "hard refresh" the login page by holding the shift key and clicking the browser's refresh button if they're still experiencing the issue. We apologize for any inconvenience this issue has caused. We recommend bookmarking a direct link to your FMX site and using it as your primary login method in the future, as it is the most direct path to your site. Your direct link is <your hostname>.gofmx.com (example.gofmx.com). If you don't know your hostname, you can find a direct link by clicking any link back to FMX through any email notification. From there, you will be prompted to log in. You can also contact the FMX Support Team at [email protected] for assistance.
  • Time: Jan. 30, 2023, 1:09 p.m.
    Status: Investigating
    Update: We are aware of an issue impacting the universal sign-on function on our marketing website https://www.gofmx.com Users who attempt to sign on through our marketing website will receive a page not found error. Please note that you can still sign on to your FMX site via a direct link, <your hostname>.gofmx.com (example.gofmx.com). If you don't know your direct link, you can find one by clicking any link back to FMX through any email notification. From there, you will be prompted to log in. You can also contact the FMX Support Team at [email protected] for assistance. Once you've identified your direct link to your FMX site, we recommend bookmarking it and using it as your primary login method in the future, as it is the most direct path to your site. We apologize for any inconvenience this issue has caused and will update this message when the universal sign-on service is restored.

Updates:

  • Time: Jan. 30, 2023, 2:08 p.m.
    Status: Resolved
    Update: This issue has been resolved. Users that experienced the issue before may need to "hard refresh" the login page by holding the shift key and clicking the browser's refresh button if they're still experiencing the issue. We apologize for any inconvenience this issue has caused. We recommend bookmarking a direct link to your FMX site and using it as your primary login method in the future, as it is the most direct path to your site. Your direct link is <your hostname>.gofmx.com (example.gofmx.com). If you don't know your hostname, you can find a direct link by clicking any link back to FMX through any email notification. From there, you will be prompted to log in. You can also contact the FMX Support Team at [email protected] for assistance.
  • Time: Jan. 30, 2023, 1:09 p.m.
    Status: Investigating
    Update: We are aware of an issue impacting the universal sign-on function on our marketing website https://www.gofmx.com Users who attempt to sign on through our marketing website will receive a page not found error. Please note that you can still sign on to your FMX site via a direct link, <your hostname>.gofmx.com (example.gofmx.com). If you don't know your direct link, you can find one by clicking any link back to FMX through any email notification. From there, you will be prompted to log in. You can also contact the FMX Support Team at [email protected] for assistance. Once you've identified your direct link to your FMX site, we recommend bookmarking it and using it as your primary login method in the future, as it is the most direct path to your site. We apologize for any inconvenience this issue has caused and will update this message when the universal sign-on service is restored.

Updates:

  • Time: Dec. 8, 2022, 8:15 p.m.
    Status: Resolved
    Update: This incident has been resolved. This outage was the result of a bug that our Cloud Service Provider, Microsoft Azure, has in the service offering that FMX consumes. Microsoft Azure has assured us that they are currently testing a fix for this issue. We apologize for the inconvenience!
  • Time: Dec. 8, 2022, 8:03 p.m.
    Status: Investigating
    Update: We're currently investigating a site outage that began at 2:40 pm EST. Our typical responses to this known issue with our Cloud Service Provider do not seem to have had an impact. We'll report back as we have more information. We apologize for the inconvenience!

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Frequently Asked Questions - FMX System

Is there a FMX System outage?
The current status of FMX System is: Systems Active
Where can I find the official status page of FMX System?
The official status page for FMX System is here
How can I get notified if FMX System is down or experiencing an outage?
To get notified of any status changes to FMX System, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of FMX System every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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