Is there an FMX System outage?

FMX System status: Systems Active

Last checked: 8 minutes ago

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FMX System outages and incidents

Outage and incident data over the last 30 days for FMX System.

There have been 2 outages or incidents for FMX System in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FMX System

Outlogger tracks the status of these components for Xero:

API Active
Email Active
Mapping Active
Mobile Active
Reporting Dashboards Active
Web App Active
www.gofmx.com Active
Component Status
API Active
Email Active
Mapping Active
Mobile Active
Reporting Dashboards Active
Web App Active
www.gofmx.com Active

Latest FMX System outages and incidents.

View the latest incidents for FMX System and check for official updates:

Updates:

  • Time: Sept. 12, 2022, 8:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 12, 2022, 5:34 p.m.
    Status: Investigating
    Update: FMX is back online. We are still investigating this issue and are in contact with our Cloud Service Provider. We've updated our status to degraded performance as we continue to monitor the situation. We will update this page with more information as we have it. We apologize for the inconvenience!
  • Time: Sept. 12, 2022, 4:34 p.m.
    Status: Investigating
    Update: We are still investigating this issue and are in contact with our Cloud Service Provider. We will update this page with more information as we have it. We apologize for the inconvenience!
  • Time: Sept. 12, 2022, 3:46 p.m.
    Status: Investigating
    Update: We are still investigating this issue but are upgrading its status to a major outage. We will update this page with more information as we have it. We apologize for the inconvenience!
  • Time: Sept. 12, 2022, 3:36 p.m.
    Status: Investigating
    Update: We are currently investigating this issue. We will update this page with more information as we have it. We apologize for the inconvenience!

Updates:

  • Time: Sept. 12, 2022, 8:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 12, 2022, 5:34 p.m.
    Status: Investigating
    Update: FMX is back online. We are still investigating this issue and are in contact with our Cloud Service Provider. We've updated our status to degraded performance as we continue to monitor the situation. We will update this page with more information as we have it. We apologize for the inconvenience!
  • Time: Sept. 12, 2022, 4:34 p.m.
    Status: Investigating
    Update: We are still investigating this issue and are in contact with our Cloud Service Provider. We will update this page with more information as we have it. We apologize for the inconvenience!
  • Time: Sept. 12, 2022, 3:46 p.m.
    Status: Investigating
    Update: We are still investigating this issue but are upgrading its status to a major outage. We will update this page with more information as we have it. We apologize for the inconvenience!
  • Time: Sept. 12, 2022, 3:36 p.m.
    Status: Investigating
    Update: We are currently investigating this issue. We will update this page with more information as we have it. We apologize for the inconvenience!

Updates:

  • Time: Aug. 10, 2022, 1:36 p.m.
    Status: Resolved
    Update: We've determined that the fixes that we introduced last week have solved the acute performance issue impacting our application. We are prioritizing additional application performance improvements to help alleviate any ongoing general performance problems. We apologize for the inconvenience!
  • Time: Aug. 6, 2022, 2:01 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. We are still not currently seeing any timeouts related to the issue, but we are continuing to monitor whether our fix is fully effective and are continuing our investigation into any other possible causes. Please continue to reach out to [email protected] with any issues you encounter. We'll continue to update this post as we have more information.
  • Time: Aug. 5, 2022, 6:35 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. We are not currently seeing any timeouts related to the issue, but we are continuing to monitor whether our fix is fully effective and are continuing our investigation into any other possible causes. Please continue to reach out to [email protected] with any issues you encounter. We'll continue to update this post as we have more information.
  • Time: Aug. 5, 2022, 3:58 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. We have released an adjustment to our fix to account for additional scenarios. We are monitoring whether our fix is effective and are continuing our investigation for any other possible causes. Please continue to reach out to [email protected] with any issues you encounter. We'll continue to update this post as we have more information. We apologize for the inconvenience!
  • Time: Aug. 5, 2022, 3:27 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. We are seeing a reduced number of timeouts since our last hotfix, but we need to adjust our fix to account for additional scenarios, and we're working on that now. Please continue to reach out to [email protected] with any issues you encounter. We'll continue to update this post as we have more information. We apologize for the inconvenience!
  • Time: Aug. 4, 2022, 9:02 p.m.
    Status: Investigating
    Update: We are continuing to investigate this elusive issue and look for solutions. We implemented a fix for one possible cause around 4 pm EST today. We are monitoring whether that fix was effective and are continuing our investigation for any other possible causes. We'll update the post as we have more information. We apologize for the inconvenience!
  • Time: Aug. 4, 2022, 12:52 p.m.
    Status: Investigating
    Update: We are investigating an issue that is causing intermittent timeouts for our application. We are in the process of adding additional logging to determine the cause. We'll update the post as we have more information. We apologize for the inconvenience!

Updates:

  • Time: Aug. 10, 2022, 1:36 p.m.
    Status: Resolved
    Update: We've determined that the fixes that we introduced last week have solved the acute performance issue impacting our application. We are prioritizing additional application performance improvements to help alleviate any ongoing general performance problems. We apologize for the inconvenience!
  • Time: Aug. 6, 2022, 2:01 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. We are still not currently seeing any timeouts related to the issue, but we are continuing to monitor whether our fix is fully effective and are continuing our investigation into any other possible causes. Please continue to reach out to [email protected] with any issues you encounter. We'll continue to update this post as we have more information.
  • Time: Aug. 5, 2022, 6:35 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. We are not currently seeing any timeouts related to the issue, but we are continuing to monitor whether our fix is fully effective and are continuing our investigation into any other possible causes. Please continue to reach out to [email protected] with any issues you encounter. We'll continue to update this post as we have more information.
  • Time: Aug. 5, 2022, 3:58 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. We have released an adjustment to our fix to account for additional scenarios. We are monitoring whether our fix is effective and are continuing our investigation for any other possible causes. Please continue to reach out to [email protected] with any issues you encounter. We'll continue to update this post as we have more information. We apologize for the inconvenience!
  • Time: Aug. 5, 2022, 3:27 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. We are seeing a reduced number of timeouts since our last hotfix, but we need to adjust our fix to account for additional scenarios, and we're working on that now. Please continue to reach out to [email protected] with any issues you encounter. We'll continue to update this post as we have more information. We apologize for the inconvenience!
  • Time: Aug. 4, 2022, 9:02 p.m.
    Status: Investigating
    Update: We are continuing to investigate this elusive issue and look for solutions. We implemented a fix for one possible cause around 4 pm EST today. We are monitoring whether that fix was effective and are continuing our investigation for any other possible causes. We'll update the post as we have more information. We apologize for the inconvenience!
  • Time: Aug. 4, 2022, 12:52 p.m.
    Status: Investigating
    Update: We are investigating an issue that is causing intermittent timeouts for our application. We are in the process of adding additional logging to determine the cause. We'll update the post as we have more information. We apologize for the inconvenience!

Updates:

  • Time: Feb. 4, 2022, 2:30 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 14, 2021, 10:08 p.m.
    Status: Monitoring
    Update: FMX is completing an investigation to discover if any of the services we provide or third-party services we use are impacted by the Apache log4j vulnerability, log4shell. We have verified that the data you’ve entered into the FMX application (<hostname>.gofmx.com) is not impacted by log4shell. We do use a third-party service to provide our reporting dashboards. Like many services, they are impacted by log4shell. However, the part of this service impacted by the vulnerability is well guarded in the FMX infrastructure and is only accessible by FMX employees. Thus, we consider it highly unlikely for this vulnerability to ever have been exploited. Some of the internal services we use to provide customer support, sales, and marketing services do contain organizational-level customer data and are impacted by the vulnerability. Many of our vendors have since mitigated the vulnerability and we expect the rest to do so very soon. We are continuing to monitor our vendors’ responses and if we become aware of any unauthorized access to this organizational-level data, we will notify any impacted customers without delay. Organizational-level data can include organization name and contact information, contract value, product-use data, meeting notes, customer support conversations, etc. Updates will be posted to our status page as any additional information becomes available. Please reach out to [email protected] with any questions. For more information about log4shell please review CVE-2021-44228 (https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2021-44228) and the Apache Log4j2 (https://logging.apache.org/log4j/2.x/security.html) post.

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Frequently Asked Questions - FMX System

Is there a FMX System outage?
The current status of FMX System is: Systems Active
Where can I find the official status page of FMX System?
The official status page for FMX System is here
How can I get notified if FMX System is down or experiencing an outage?
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