Fond Status: Check if Fond down or having an outage.

Fond outages and incidents

Outage and incident data over the last 30 days for Fond.

There have been 0 outages or incidents for Fond in the last 30 days.

Severity Breakdown:

None: 0

Minor: 0

Major: 0

Critical: 0

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Components and Services Monitored for Fond

Outlogger tracks the status of these components for Xero:

Authentication Service Active

Email Delivery Active

Marketing Website Active

Platform API Active

Platform Frontend Active

Platform Mobile Active

Platform Website Active

Provider Public API Active

Slack Integration Active

Store Service Active

AWS Infrastructure

AWS cloudfront Active

AWS health Active

AWS route53 Active

Payments

Stripe API Active

Stripe Emails Active

Stripe JS Active

Stripe Webhooks Active

Component	Status
Authentication Service	Active
Email Delivery	Active
Marketing Website	Active
Platform API	Active
Platform Frontend	Active
Platform Mobile	Active
Platform Website	Active
Provider Public API	Active
Slack Integration	Active
Store Service	Active
AWS Infrastructure	Active
AWS cloudfront	Active
AWS health	Active
AWS route53	Active
Payments	Active
Stripe API	Active
Stripe Emails	Active
Stripe JS	Active
Stripe Webhooks	Active

Latest Fond outages and incidents.

View the latest incidents for Fond and check for official updates:

Intermittent failures when order certain egift cards

Description: Our eGift card fulfillment provider has fixed the issue.

Status: Resolved

Impact: Minor | Started At: Dec. 20, 2019, 4:43 p.m.

Updates:

Time: Dec. 20, 2019, 7:56 p.m.

Status: Resolved

Update: Our eGift card fulfillment provider has fixed the issue.
Time: Dec. 20, 2019, 4:43 p.m.

Status: Monitoring

Update: Our gift card fulfillment service is experience issues completing orders for Walmart, Google Play and Lowes eGift Cards. We are investigating and will post updates here.

Possible Delay in Email Deliverability

Description: Mandrill is now reporting this issue as resolved. A full incident report can be found at https://mailchi.mp/436dba04bd62/update-on-the-mandrill-outage-service-restored

Status: Resolved

Impact: Major | Started At: Feb. 6, 2019, 12:16 a.m.

Updates:

Time: Feb. 6, 2019, 1:26 a.m.

Status: Resolved

Update: Mandrill is now reporting this issue as resolved. A full incident report can be found at https://mailchi.mp/436dba04bd62/update-on-the-mandrill-outage-service-restored
Time: Feb. 6, 2019, 12:16 a.m.

Status: Identified

Update: Our email service provider (Mandrill) is experiencing a systemwide outage that is affecting delivery of emails from Fond. However, some emails are being delivered. We are monitoring the situation and expect Mandrill to deliver all delayed emails once their systems are fully restored.

Possible Delay in Email Deliverability

Description: Mandrill is now reporting this issue as resolved. A full incident report can be found at https://mailchi.mp/436dba04bd62/update-on-the-mandrill-outage-service-restored

Status: Resolved

Impact: Major | Started At: Feb. 6, 2019, 12:16 a.m.

Updates:

Time: Feb. 6, 2019, 1:26 a.m.

Status: Resolved

Update: Mandrill is now reporting this issue as resolved. A full incident report can be found at https://mailchi.mp/436dba04bd62/update-on-the-mandrill-outage-service-restored
Time: Feb. 6, 2019, 12:16 a.m.

Status: Identified

Update: Our email service provider (Mandrill) is experiencing a systemwide outage that is affecting delivery of emails from Fond. However, some emails are being delivered. We are monitoring the situation and expect Mandrill to deliver all delayed emails once their systems are fully restored.

Multiple copies of the perks digest email sent

Description: We have identified the issue and are working to get it resolved. Our prior fix continues to prevent duplicate emails.

Status: Resolved

Impact: Critical | Started At: Aug. 16, 2018, 5:54 p.m.

Updates:

Time: Aug. 16, 2018, 8:48 p.m.

Status: Resolved

Update: We have identified the issue and are working to get it resolved. Our prior fix continues to prevent duplicate emails.
Time: Aug. 16, 2018, 8:48 p.m.

Status: Resolved

Update: We have identified the issue and are working to get it resolved. Our prior fix continues to prevent duplicate emails.
Time: Aug. 16, 2018, 6:14 p.m.

Status: Identified

Update: We have implemented a fix to prevent further duplicate emails from being sent. We are still determining root cause.
Time: Aug. 16, 2018, 6:14 p.m.

Status: Identified

Update: We have implemented a fix to prevent further duplicate emails from being sent. We are still determining root cause.
Time: Aug. 16, 2018, 5:54 p.m.

Status: Investigating

Update: We are currently investigating this issue.
Time: Aug. 16, 2018, 5:54 p.m.

Status: Investigating

Update: We are currently investigating this issue.

Recognition emails have broken links

Description: This incident has been resolved.

Status: Resolved

Impact: Major | Started At: Aug. 15, 2018, 11:46 p.m.

Updates:

Time: Aug. 16, 2018, 12:37 a.m.

Status: Resolved

Update: This incident has been resolved.
Time: Aug. 16, 2018, 12:37 a.m.

Status: Resolved

Update: This incident has been resolved.
Time: Aug. 16, 2018, 12:34 a.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.
Time: Aug. 16, 2018, 12:34 a.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.
Time: Aug. 16, 2018, 12:32 a.m.

Status: Identified

Update: We are continuing to work on a fix for this issue.
Time: Aug. 16, 2018, 12:32 a.m.

Status: Identified

Update: The issue has been identified and a fix is being implemented.
Time: Aug. 16, 2018, 12:32 a.m.

Status: Identified

Update: The issue has been identified and a fix is being implemented.
Time: Aug. 15, 2018, 11:46 p.m.

Status: Investigating

Update: We are currently investigating this issue.
Time: Aug. 15, 2018, 11:46 p.m.

Status: Investigating

Update: We are currently investigating this issue.

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Frequently Asked Questions - Fond

Is there a Fond outage?

The current status of Fond is: Systems Active

Where can I find the official status page of Fond?

The official status page for Fond is here

How can I get notified if Fond is down or experiencing an outage?

To get notified of any status changes to Fond, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Fond every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

Is there an Fond outage?

Fond status: Systems Active

Fond outages and incidents

There have been 0 outages or incidents for Fond in the last 30 days.

Severity Breakdown:

Tired of searching for status updates?

Components and Services Monitored for Fond

AWS Infrastructure

Payments

Latest Fond outages and incidents.

Intermittent failures when order certain egift cards

Updates:

Possible Delay in Email Deliverability

Updates:

Possible Delay in Email Deliverability

Updates:

Multiple copies of the perks digest email sent

Updates:

Recognition emails have broken links

Updates:

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Frequently Asked Questions - Fond

Is there a Fond outage?

Where can I find the official status page of Fond?

How can I get notified if Fond is down or experiencing an outage?

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