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Is there an FormAssembly outage?

FormAssembly status: Systems Active

Last checked: 2 minutes ago

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FormAssembly outages and incidents

Outage and incident data over the last 30 days for FormAssembly.

There have been 0 outages or incidents for FormAssembly in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FormAssembly

Outlogger tracks the status of these components for Xero:

API Active
Autosuggest service Active
Background services Active
Emails Active
FormAssembly Basic Active
FormAssembly.com Active
FormAssembly Compliance Active
FormAssembly Enterprise Active
FormAssembly Essentials Active
FormAssembly Government Active
FormAssembly Professional/Premier Active
FormAssembly Team Active
Salesforce Connector Active
Salesforce Marketing Cloud Connector Active
Salesforce Prefill Connector Active
Component Status
API Active
Autosuggest service Active
Background services Active
Emails Active
FormAssembly Basic Active
FormAssembly.com Active
FormAssembly Compliance Active
FormAssembly Enterprise Active
FormAssembly Essentials Active
FormAssembly Government Active
FormAssembly Professional/Premier Active
FormAssembly Team Active
Active
Salesforce Connector Active
Salesforce Marketing Cloud Connector Active
Salesforce Prefill Connector Active

Latest FormAssembly outages and incidents.

View the latest incidents for FormAssembly and check for official updates:

Updates:

  • Time: June 6, 2023, 3:38 p.m.
    Status: Resolved
    Update: This incident has been resolved. Our team will continue to investigate and monitor updates to the permissions admin to avoid such interruptions moving forward. Please continue to use the provided steps to resolution provided above.
  • Time: June 6, 2023, 3:38 p.m.
    Status: Resolved
    Update: This incident has been resolved. Our team will continue to investigate and monitor updates to the permissions admin to avoid such interruptions moving forward. Please continue to use the provided steps to resolution provided above.
  • Time: June 6, 2023, 3:04 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 6, 2023, 3:04 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 6, 2023, 2:22 p.m.
    Status: Identified
    Update: Our team has identified the issue as related to an unexpected change on the Permissions page. While the team is still investigating the cause for that change please know that a quick fix is available. Please reach out to one of your instance's Admin so they can adjust the permissions above for the affected user(s) on your instance. This can be done by following the steps below: 1) Access your instance's Admin Dashboard. 2) User Management > All Users. 3) Edit User. 4) Permissions > Content Management. 5) Click to Enable the Add-ons available as needed>Save User If you run into any trouble saving the permissions on your user(s) record, please take a moment and be sure each user has a First and Last name saved on their user record (https://help.formassembly.com/help/user-licensing) otherwise the updates may not save as intended. After assigning these permissions for your user(s), you should be able to mass reprocess the responses submitted to each of your affected forms by following the steps in this support article: https://help.formassembly.com/help/responses#reprocessing-responses-in-bulk
  • Time: June 6, 2023, 2:22 p.m.
    Status: Identified
    Update: Our team has identified the issue as related to an unexpected change on the Permissions page. While the team is still investigating the cause for that change please know that a quick fix is available. Please reach out to one of your instance's Admin so they can adjust the permissions above for the affected user(s) on your instance. This can be done by following the steps below: 1) Access your instance's Admin Dashboard. 2) User Management > All Users. 3) Edit User. 4) Permissions > Content Management. 5) Click to Enable the Add-ons available as needed>Save User If you run into any trouble saving the permissions on your user(s) record, please take a moment and be sure each user has a First and Last name saved on their user record (https://help.formassembly.com/help/user-licensing) otherwise the updates may not save as intended. After assigning these permissions for your user(s), you should be able to mass reprocess the responses submitted to each of your affected forms by following the steps in this support article: https://help.formassembly.com/help/responses#reprocessing-responses-in-bulk
  • Time: June 6, 2023, 2:01 p.m.
    Status: Investigating
    Update: Our team is currently investigating reports of Locked Connectors on some Team accounts in FormAssembly.
  • Time: June 6, 2023, 2:01 p.m.
    Status: Investigating
    Update: Our team is currently investigating reports of Locked Connectors on some Team accounts in FormAssembly.

Updates:

  • Time: May 31, 2023, 9:21 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 31, 2023, 8:52 p.m.
    Status: Monitoring
    Update: A fix has been implemented for this issue and the team will continue to monitor the results.
  • Time: May 31, 2023, 7:43 p.m.
    Status: Identified
    Update: We are continuing to work toward a fix for this issue. Please note that this issue is intermittently affecting the Support Request Form. If your support request does not send as expected, please email us directly at [email protected]
  • Time: May 31, 2023, 6:25 p.m.
    Status: Identified
    Update: This issue has been identified as related to a time-out issue as reported by our vendor https://status.salesforce.com/incidents/11197. We will continue to monitor the incident for next steps.
  • Time: May 31, 2023, 5:38 p.m.
    Status: Investigating
    Update: At approximately 1:10 PM EST on May 31, 2023, our team became aware of an issue with some Compliance, Teams, Essentials, and Enterprise users having trouble accessing forms and logging in. For updates, please monitor this page.

Updates:

  • Time: May 31, 2023, 9:21 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 31, 2023, 8:52 p.m.
    Status: Monitoring
    Update: A fix has been implemented for this issue and the team will continue to monitor the results.
  • Time: May 31, 2023, 7:43 p.m.
    Status: Identified
    Update: We are continuing to work toward a fix for this issue. Please note that this issue is intermittently affecting the Support Request Form. If your support request does not send as expected, please email us directly at [email protected]
  • Time: May 31, 2023, 6:25 p.m.
    Status: Identified
    Update: This issue has been identified as related to a time-out issue as reported by our vendor https://status.salesforce.com/incidents/11197. We will continue to monitor the incident for next steps.
  • Time: May 31, 2023, 5:38 p.m.
    Status: Investigating
    Update: At approximately 1:10 PM EST on May 31, 2023, our team became aware of an issue with some Compliance, Teams, Essentials, and Enterprise users having trouble accessing forms and logging in. For updates, please monitor this page.

Updates:

  • Time: May 15, 2023, 7:26 p.m.
    Status: Resolved
    Update: This is issue is now resolved.
  • Time: May 15, 2023, 2:10 p.m.
    Status: Monitoring
    Update: Amazon Web Services is having intermittent issues with their Frankfurt services affecting FormAssembly Team customers in Frankfurt. Please note AWS is a service FormAssembly utilizes for data storage and infrastructure. While the underlying issue lies with AWS, the issue is affecting respondent submissions and causing 504 gateway errors for our customers. FormAssembly is closely monitoring the case.

Updates:

  • Time: May 15, 2023, 7:26 p.m.
    Status: Resolved
    Update: This is issue is now resolved.
  • Time: May 15, 2023, 2:10 p.m.
    Status: Monitoring
    Update: Amazon Web Services is having intermittent issues with their Frankfurt services affecting FormAssembly Team customers in Frankfurt. Please note AWS is a service FormAssembly utilizes for data storage and infrastructure. While the underlying issue lies with AWS, the issue is affecting respondent submissions and causing 504 gateway errors for our customers. FormAssembly is closely monitoring the case.

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Frequently Asked Questions - FormAssembly

Is there a FormAssembly outage?
The current status of FormAssembly is: Systems Active
Where can I find the official status page of FormAssembly?
The official status page for FormAssembly is here
How can I get notified if FormAssembly is down or experiencing an outage?
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