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Is there an FormAssembly outage?

FormAssembly status: Systems Active

Last checked: 7 minutes ago

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FormAssembly outages and incidents

Outage and incident data over the last 30 days for FormAssembly.

There have been 0 outages or incidents for FormAssembly in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FormAssembly

Outlogger tracks the status of these components for Xero:

API Active
Autosuggest service Active
Background services Active
Emails Active
FormAssembly Basic Active
FormAssembly.com Active
FormAssembly Compliance Active
FormAssembly Enterprise Active
FormAssembly Essentials Active
FormAssembly Government Active
FormAssembly Professional/Premier Active
FormAssembly Team Active
Salesforce Connector Active
Salesforce Marketing Cloud Connector Active
Salesforce Prefill Connector Active
Component Status
API Active
Autosuggest service Active
Background services Active
Emails Active
FormAssembly Basic Active
FormAssembly.com Active
FormAssembly Compliance Active
FormAssembly Enterprise Active
FormAssembly Essentials Active
FormAssembly Government Active
FormAssembly Professional/Premier Active
FormAssembly Team Active
Active
Salesforce Connector Active
Salesforce Marketing Cloud Connector Active
Salesforce Prefill Connector Active

Latest FormAssembly outages and incidents.

View the latest incidents for FormAssembly and check for official updates:

Updates:

  • Time: Jan. 26, 2024, 8:05 p.m.
    Status: Resolved
    Update: Beginning January 22 at approximately 10pm - January 23rd at 12pm ET, a small segment of Essential and Team accounts experienced temporary inaccessibility of some of their forms and or areas in their account.

Updates:

  • Time: Jan. 26, 2024, 8:05 p.m.
    Status: Resolved
    Update: Beginning January 22 at approximately 10pm - January 23rd at 12pm ET, a small segment of Essential and Team accounts experienced temporary inaccessibility of some of their forms and or areas in their account.

Updates:

  • Time: Dec. 8, 2023, 12:20 a.m.
    Status: Resolved
    Update: This incident has been resolved. Please note that accounts may need to log out and back in to see the fix implemented.
  • Time: Dec. 7, 2023, 11:15 a.m.
    Status: Identified
    Update: Our team has identified a fix and we are looking to implement the solution within the day. Please continue to monitor this page for updates. Thank you for your patience.
  • Time: Dec. 6, 2023, 10:04 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 6, 2023, 9:58 p.m.
    Status: Identified
    Update: We are continuing to work on remediation efforts for this issue. As a workaround in the meantime, customers may use the following steps to manually restore the Google Sheets Connector: 1) Access your instance’s Admin Dashboard. 2) User Management > All Users. 3) Edit User. 4) Permissions > Content Management. 5) Click to Enable the Google Sheets 2 Connector >Save User After assigning these permissions for your user(s), you should be able to mass reprocess the responses submitted to each of your affected forms by following the steps in this support article: https://help.formassembly.com/help/responses#reprocessing-responses-in-bulk
  • Time: Dec. 6, 2023, 8:40 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Dec. 6, 2023, 8:01 p.m.
    Status: Investigating
    Update: At approximately 1:39pm on 12/6/23, our team became aware of an issue with some accounts experiencing locked Google Sheets Connectors. For updates, please monitor this page or contact support. Please write "Locked Google Sheets Connector" in the “Short Description” field for the quickest response.

Updates:

  • Time: Dec. 8, 2023, 12:20 a.m.
    Status: Resolved
    Update: This incident has been resolved. Please note that accounts may need to log out and back in to see the fix implemented.
  • Time: Dec. 7, 2023, 11:15 a.m.
    Status: Identified
    Update: Our team has identified a fix and we are looking to implement the solution within the day. Please continue to monitor this page for updates. Thank you for your patience.
  • Time: Dec. 6, 2023, 10:04 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 6, 2023, 9:58 p.m.
    Status: Identified
    Update: We are continuing to work on remediation efforts for this issue. As a workaround in the meantime, customers may use the following steps to manually restore the Google Sheets Connector: 1) Access your instance’s Admin Dashboard. 2) User Management > All Users. 3) Edit User. 4) Permissions > Content Management. 5) Click to Enable the Google Sheets 2 Connector >Save User After assigning these permissions for your user(s), you should be able to mass reprocess the responses submitted to each of your affected forms by following the steps in this support article: https://help.formassembly.com/help/responses#reprocessing-responses-in-bulk
  • Time: Dec. 6, 2023, 8:40 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Dec. 6, 2023, 8:01 p.m.
    Status: Investigating
    Update: At approximately 1:39pm on 12/6/23, our team became aware of an issue with some accounts experiencing locked Google Sheets Connectors. For updates, please monitor this page or contact support. Please write "Locked Google Sheets Connector" in the “Short Description” field for the quickest response.

Updates:

  • Time: Dec. 1, 2023, 2:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 30, 2023, 6:41 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 30, 2023, 4:54 p.m.
    Status: Investigating
    Update: We are currently investigating reports of offline Enterprise accounts. We will continue to update here with more details as they become available.

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Frequently Asked Questions - FormAssembly

Is there a FormAssembly outage?
The current status of FormAssembly is: Systems Active
Where can I find the official status page of FormAssembly?
The official status page for FormAssembly is here
How can I get notified if FormAssembly is down or experiencing an outage?
To get notified of any status changes to FormAssembly, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of FormAssembly every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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