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Is there an FrankieOne outage?

FrankieOne status: Under Maintenance

Last checked: 38 seconds ago

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FrankieOne outages and incidents

Outage and incident data over the last 30 days for FrankieOne.

There have been 5 outages or incidents for FrankieOne in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FrankieOne

Outlogger tracks the status of these components for Xero:

Production API Active
Non-ID Verification Active
Primary ID Documents Active
Secondary ID Documents Active
OneSDK Active
Portal Active
Smart UI Active
ID Documents Active
Non-ID Verification Active
ID Documents Active
Non-ID Verification Active
ID Documents Active
Non-ID Verification Active
Biometrics Active
KYB Maintenance
KYC Active
KYT Active
Component Status
Production API Active
Active
Non-ID Verification Active
Primary ID Documents Active
Secondary ID Documents Active
Active
OneSDK Active
Portal Active
Smart UI Active
Active
ID Documents Active
Non-ID Verification Active
Active
ID Documents Active
Non-ID Verification Active
Active
ID Documents Active
Non-ID Verification Active
Maintenance
Biometrics Active
KYB Maintenance
KYC Active
KYT Active

Latest FrankieOne outages and incidents.

View the latest incidents for FrankieOne and check for official updates:

Updates:

  • Time: Oct. 29, 2024, 9:49 a.m.
    Status: Resolved
    Update: This incident has been resolved and impacted records have been remediated where applicable.
  • Time: Oct. 28, 2024, 10:55 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 28, 2024, 10:54 p.m.
    Status: Identified
    Update: The issue has been identified and a fix has been applied
  • Time: Oct. 28, 2024, 10:21 p.m.
    Status: Investigating
    Update: An Issue has been seen occurring causing disruption to ALL PEP/Sanction/AML checks running through ComplyAdvantage to fail. This is currently being investigated by the team and a resolution is being worked on.

Updates:

  • Time: Oct. 13, 2024, 2:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 11, 2024, 2:03 a.m.
    Status: Monitoring
    Update: The KYB Service is now restored and is under monitoring. We've worked with our vendor to resolve the issue by rolling back a change made on 10th October
  • Time: Oct. 11, 2024, 12:08 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with running Single Level and UBO Reports with PDFs coming with blank PDFs. We're liaising with our vendor to investigate the issue and will provide an update in 2 hours.

Updates:

  • Time: Oct. 2, 2024, 1:20 a.m.
    Status: Resolved
    Update: We were informed by our vendor of service disruptions affecting NZ data sources. Start Time: 1st October 2024, 20:00 NZST End Time: 1st October 2024, 23:00 NZST This incident has been resolved and all services have been fully restored.

Updates:

  • Time: Sept. 26, 2024, 7:27 a.m.
    Status: Resolved
    Update: We received a notice from the 3rd party vendor about a partial loss of service, which caused a disruption affecting all document types and Non-ID verification in Australia. This incident has been fully resolved now. Start Time: 15:04 AEST Resolved Time: 16:20 AEST

Updates:

  • Time: Sept. 24, 2024, 5:33 a.m.
    Status: Resolved
    Update: We have received confirmation from the vendor that the incident is resolved. End Time: 03:13 PM AEST
  • Time: Sept. 24, 2024, 4:09 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 24, 2024, 3:39 a.m.
    Status: Identified
    Update: We have received a notice from CreditorWatch regarding a service disruption. They are actively working to rectify the issue as soon as possible. The affected components are: CreditorWatch API CreditorWatch Application Portal CreditorWatch Express

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Frequently Asked Questions - FrankieOne

Is there a FrankieOne outage?
The current status of FrankieOne is: Under Maintenance
Where can I find the official status page of FrankieOne?
The official status page for FrankieOne is here
How can I get notified if FrankieOne is down or experiencing an outage?
To get notified of any status changes to FrankieOne, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of FrankieOne every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does FrankieOne do?
FrankieOne offers a comprehensive solution for banks and fintechs to enhance their decision-making process by utilizing a unified API and dashboard to handle KYC/AML and fraud management.

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