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Outage and incident data over the last 30 days for FrankieOne.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
Production API | Active |
Australian Datasources | Active |
Non-ID Verification | Active |
Primary ID Documents | Active |
Secondary ID Documents | Active |
Frankie Components | Active |
OneSDK | Active |
Portal | Active |
Smart UI | Active |
Global Datasources | Active |
ID Documents | Active |
Non-ID Verification | Active |
New Zealand Datasources | Active |
ID Documents | Active |
Non-ID Verification | Active |
North American Datasources | Active |
ID Documents | Active |
Non-ID Verification | Active |
Vendor Services | Maintenance |
Biometrics | Active |
KYB | Maintenance |
KYC | Active |
KYT | Active |
View the latest incidents for FrankieOne and check for official updates:
Description: We received a notice from the DVS service about a partial loss of service, which caused a disruption affecting Driving License and Medicare. This incident has been fully resolved now. Start time: 12:15 PM AEST, 14 September 2024 End time: 07:43 AM AEST, 15 September 2024
Status: Resolved
Impact: None | Started At: Sept. 14, 2024, 2:15 a.m.
Description: We have received a confirmation that the incident is now resolved. End Time: 6 September 2024 — 12:19 AM AEST
Status: Resolved
Impact: None | Started At: Sept. 6, 2024, 12:15 a.m.
Description: We have received a confirmation that the incident is now resolved. End Time: 6 September 2024 — 1:35 PM AEST
Status: Resolved
Impact: None | Started At: Sept. 5, 2024, 11:52 p.m.
Description: We have received confirmation from our vendor that the issue regarding elevated level of API errors while ordering documents for international KYB is now resolved. End Time: Thursday, 05th September 2024, 15:11 UTC
Status: Resolved
Impact: Major | Started At: Sept. 5, 2024, 10:20 a.m.
Description: We had experience an elevated level of API errors for AU Primary and Secondary Documents. Start time: Thursday, 5th September, 2024 at 03:00 AM Sydney Time End time: Thursday, 5th September, 2024 at 06:00 AM Sydney Time
Status: Resolved
Impact: None | Started At: Sept. 4, 2024, 5 p.m.
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