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Is there an FrankieOne outage?

FrankieOne status: Systems Active

Last checked: 2 minutes ago

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FrankieOne outages and incidents

Outage and incident data over the last 30 days for FrankieOne.

There have been 6 outages or incidents for FrankieOne in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FrankieOne

Outlogger tracks the status of these components for Xero:

Production API Active
Non-ID Verification Active
Primary ID Documents Active
Secondary ID Documents Active
OneSDK Active
Portal Active
Smart UI Active
ID Documents Active
Non-ID Verification Active
ID Documents Active
Non-ID Verification Active
ID Documents Active
Non-ID Verification Active
Biometrics Active
KYB Active
KYC Active
KYT Active
Component Status
Production API Active
Active
Non-ID Verification Active
Primary ID Documents Active
Secondary ID Documents Active
Active
OneSDK Active
Portal Active
Smart UI Active
Active
ID Documents Active
Non-ID Verification Active
Active
ID Documents Active
Non-ID Verification Active
Active
ID Documents Active
Non-ID Verification Active
Active
Biometrics Active
KYB Active
KYC Active
KYT Active

Latest FrankieOne outages and incidents.

View the latest incidents for FrankieOne and check for official updates:

Updates:

  • Time: Nov. 21, 2023, 5:17 a.m.
    Status: Resolved
    Update: 3rd Party Teams have confirmed that the issue regarding verifying Australian Passports is now resolved. Start Time: 06:17 AM AEST End Time: 04:00 PM AEST
  • Time: Nov. 21, 2023, 5:16 a.m.
    Status: Investigating
    Update: 3rd Party Teams have confirmed that the issue regarding verifying Australian Passports is now resolved. Start Time: 06:17 AM AEST End Time: 04:00 PM AEST
  • Time: Nov. 21, 2023, 4:11 a.m.
    Status: Investigating
    Update: 3rd Party Teams continue to investigate this further. You may receive intermittent system errors responses until the issue is resolved. Further information will be provided as appropriate.
  • Time: Nov. 20, 2023, 11:12 p.m.
    Status: Investigating
    Update: We have been notified of an Unscheduled Production outage of a 3rd Party Vendor relating to the verification of AUS Passports. You may receive intermittent system errors responses until the issue is resolved. Further information will be provided as appropriate. Start Time : 06:17 AM AEST

Updates:

  • Time: Nov. 21, 2023, 5:17 a.m.
    Status: Resolved
    Update: 3rd Party Teams have confirmed that the issue regarding verifying Australian Passports is now resolved. Start Time: 06:17 AM AEST End Time: 04:00 PM AEST
  • Time: Nov. 21, 2023, 5:16 a.m.
    Status: Investigating
    Update: 3rd Party Teams have confirmed that the issue regarding verifying Australian Passports is now resolved. Start Time: 06:17 AM AEST End Time: 04:00 PM AEST
  • Time: Nov. 21, 2023, 4:11 a.m.
    Status: Investigating
    Update: 3rd Party Teams continue to investigate this further. You may receive intermittent system errors responses until the issue is resolved. Further information will be provided as appropriate.
  • Time: Nov. 20, 2023, 11:12 p.m.
    Status: Investigating
    Update: We have been notified of an Unscheduled Production outage of a 3rd Party Vendor relating to the verification of AUS Passports. You may receive intermittent system errors responses until the issue is resolved. Further information will be provided as appropriate. Start Time : 06:17 AM AEST

Updates:

  • Time: Nov. 14, 2023, midnight
    Status: Resolved
    Update: This incident has been resolved. We have confirmed a full restoration of the KYB service. Affected requests will need to be re-triggered to remediate. Incident End time: 2023-11-14 11:00AM
  • Time: Nov. 13, 2023, 11:28 p.m.
    Status: Investigating
    Update: We are currently experiencing a High level of API errors regarding the retrieval of KYB information and generation of new KYB checks. We're currently looking into it and exploring an option to roll back the change. Incident Start time: 2023-11-14 06:30AM

Updates:

  • Time: Nov. 14, 2023, midnight
    Status: Resolved
    Update: This incident has been resolved. We have confirmed a full restoration of the KYB service. Affected requests will need to be re-triggered to remediate. Incident End time: 2023-11-14 11:00AM
  • Time: Nov. 13, 2023, 11:28 p.m.
    Status: Investigating
    Update: We are currently experiencing a High level of API errors regarding the retrieval of KYB information and generation of new KYB checks. We're currently looking into it and exploring an option to roll back the change. Incident Start time: 2023-11-14 06:30AM

Updates:

  • Time: Nov. 15, 2023, 12:11 a.m.
    Status: Resolved
    Update: Summary FrankieOne would like to advise of a recent release to our platform. Full release notes available through the link https://apidocs.frankiefinancial.com/changelog/release-23q4r3 Customer Impact None

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Frequently Asked Questions - FrankieOne

Is there a FrankieOne outage?
The current status of FrankieOne is: Systems Active
Where can I find the official status page of FrankieOne?
The official status page for FrankieOne is here
How can I get notified if FrankieOne is down or experiencing an outage?
To get notified of any status changes to FrankieOne, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of FrankieOne every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does FrankieOne do?
FrankieOne offers a comprehensive solution for banks and fintechs to enhance their decision-making process by utilizing a unified API and dashboard to handle KYC/AML and fraud management.

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