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fraud.net status: Systems Active

Last checked: 8 minutes ago

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fraud.net outages and incidents

Outage and incident data over the last 30 days for fraud.net.

There have been 0 outages or incidents for fraud.net in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for fraud.net

Outlogger tracks the status of these components for Xero:

Analytics Active
API Active
Portal Active
Analytics Active
API Active
Portal Active
Analytics Active
API Active
Portal Active
Analytics Active
API Active
Portal Active
Component Status
Active
Analytics Active
API Active
Portal Active
Active
Analytics Active
API Active
Portal Active
Active
Analytics Active
API Active
Portal Active
Active
Analytics Active
API Active
Portal Active

Latest fraud.net outages and incidents.

View the latest incidents for fraud.net and check for official updates:

Updates:

  • Time: Aug. 16, 2023, 8:01 p.m.
    Status: Resolved
    Update: Beginning at 11:20 UTC, Aug 10th, the Fraudnet US-East, US-West, and Canada data center region experienced increased error rates. This prevented Events from processing using our Marketplace Risk check and Update Rest APIs in those data center regions. This incident was triggered by a software bug in release 1.9.228.0. Our engineers were able to detect and begin an incident response for this issue at the first signs of impact. We quickly determined the root cause and began remediation efforts. We discovered the root cause to be a race condition in our production deployment flow when adding new sectors that caused internal routing systems to crash. Fraudnet engineers reverted the release software upgrades to the impacted regions to fix this issue. Isolating the problem was the most time-consuming part of the response, and when completed, they resolved the bug in the affected systems for the long term. Timeline of Events ( UTC ) 11:20 - Software release 1.9.228.0 in US-EAST, US-WEST, CA-WEST causing errors in Risk Check and Update API 11:30 - Internal incident response detected and reported. 12:35 - The engineering team gains access to production and begins their investigation. 11:51 - The engineering team identified an issue isolated with the marketplace sector in the current release. 12:02 - Deployment Rollback to Software release 1.9.227.0 started 12:06- Engineering team confirms deployment rollback is completed 12:09- All customer impact errors confirmed over. Future Measures As a result, future deployments now have measures in place to reduce the time needed to report issues during deployment. Additionally, the code that caused the race condition has been refactored, fixing any bugs that existed in the previous deployment flow.

Updates:

  • Time: June 13, 2023, 9:46 p.m.
    Status: Resolved
    Update: Between 11:49 AM and 1:40 PM PDT today, AWS experienced increased error rates and latencies in the US-EAST-1 Region. The issue has been resolved and AWS is operating normally.
  • Time: June 13, 2023, 8:50 p.m.
    Status: Investigating
    Update: We are beginning to see an improvement in AWS error rates. We are continuing to work towards full recover
  • Time: June 13, 2023, 7:18 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 13, 2023, 7:17 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 13, 2023, 7:17 p.m.
    Status: Investigating
    Update: Increased Error Rates and Latencies We are investigating increased error rates and latencies in the US-EAST-1 Region.

Updates:

  • Time: May 26, 2021, 8:46 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 25, 2021, 8:18 p.m.
    Status: Investigating
    Update: AWS Account ID: 346179765737 AWS Account Name: canada prod client code: { "owner": "346179765737", "agent": { "hostname": "169.254.9.57", "name": "169.254.9.57", "id": "601ccd50-8373-436a-87fa-9bd79f1e47d1", "ephemeral_id": "f3f26b02-62ee-4e46-b06f-1a9906165f6d", "type": "functionbeat", "version": "7.9.2" }, "log_group": "/ecs/es-orders-prod-client-ca-central-1", "message_type": "DATA_MESSAGE", "parsed_message": { "node.id": "luEXmOpDQuucDX2bGl8lvA", "cluster.name": "es-orders-prod-client-ca-central-1", "component": "o.e.c.s.MasterService", "level": "INFO", "node.name": "b8cf2dcd187c", "type": "server", "message": "node-left[{65b243d549c7}{Lk0nmSVCQ9-f2cKdOcsGKQ}{HDTZgwH2RROsnmWgaiFmNQ}{10.31.34.160}{10.31.34.160:9300}{dilmrt}{aws_availability_zone=ca-central-1d, ml.machine_memory=30017585152, ml.max_open_jobs=20, xpack.installed=true, transform.node=true} reason: disconnected], term: 19, version: 1753439, delta: removed {{65b243d549c7}{Lk0nmSVCQ9-f2cKdOcsGKQ}{HDTZgwH2RROsnmWgaiFmNQ}{10.31.34.160}{10.31.34.160:9300}{dilmrt}{aws_availability_zone=ca-central-1d, ml.machine_memory=30017585152, ml.max_open_jobs=20, xpack.installed=true, transform.node=true}}", "cluster.uuid": "SoK9KIAcQHel5c2rOILPVQ", "timestamp": "2021-05-25T20:16:10,515Z" }, "cloud": { "provider": "aws" }, "@timestamp": "2021-05-25T20:16:10.515Z", "ecs": { "version": "1.5.0" }, "subscription_filters": [ "/ecs/es-orders-prod-client-ca-central-1" ], "host": { "hostname": "169.254.9.57", "os": { "kernel": "4.14.225-175.364.amzn2.x86_64", "name": "Amazon Linux AMI", "family": "redhat", "version": "2018.03", "platform": "amzn" }, "containerized": true, "ip": [ "169.254.76.1", "169.254.79.1", "169.254.79.130" ], "name": "169.254.9.57", "mac": [ "2e:a4:27:f7:56:26", "66:ec:72:73:d5:c9", "22:6a:9b:21:59:4c" ], "architecture": "x86_64" }, "id": "36171223774954997056530049445104681899078042893866959340", "event": { "kind": "event" }, "log_stream": "ecs/es-orders-prod-client-ca-central-1/6b988556514f41508b8799a5c7bcddc4" }

Updates:

  • Time: May 25, 2021, 2:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 25, 2021, 2:55 p.m.
    Status: Investigating
    Update: Click on [Body.html] attachment for HTML version Thanks for subscribing to FNI - Internal - Working status updates. The webhook endpoint listed below will receive webhooks whenever incidents are reported or updated, and when component statuses change. *https://api.opsgenie.com/v1/json/statuspageio?apiKey=13920cd4-a7dd-4681-95a5-2e673cbf2e72* Complete documentation for webhooks can be found at https://help.statuspage.io/knowledge_base/topics/webhook-notifications -- FNI - Internal - Working Status: https://fni-internal.statuspage.io To unsubscribe: https://fni-internal.statuspage.io/?unsubscribe=1lwcsvxprvfw You received this email because you are subscribed to FNI - Internal - Working's service status notifications.

Updates:

  • Time: May 25, 2021, 9:11 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 25, 2021, 9:07 a.m.
    Status: Investigating
    Update: Click on [Body.html] attachment for HTML version Elastic Stack Machine Learning Alert Job : fn-max_disk_utilization_ecs Time : 2021-05-25T08:50:00.000Z Anomaly score : 87 Click here to open in Anomaly Explorer. Top records: max(system.filesystem.used.pct) ip-10-20-38-18.ap-southeast-2.compute.internal [100] max(system.filesystem.used.pct) ip-10-20-38-18.ap-southeast-2.compute.internal [100]

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Frequently Asked Questions - fraud.net

Is there a fraud.net outage?
The current status of fraud.net is: Systems Active
Where can I find the official status page of fraud.net?
The official status page for fraud.net is here
How can I get notified if fraud.net is down or experiencing an outage?
To get notified of any status changes to fraud.net, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of fraud.net every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does fraud.net do?
This service offers real-time fraud detection, case management, and advanced analytics powered by AI to reduce fraud. A free demo is available.

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