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Is there an Funnel outage?

Funnel status: Systems Active

Last checked: 3 months, 2 weeks ago

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Funnel outages and incidents

Outage and incident data over the last 30 days for Funnel.

There have been 0 outages or incidents for Funnel in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Funnel

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Component Status

Latest Funnel outages and incidents.

View the latest incidents for Funnel and check for official updates:

Updates:

  • Time: April 27, 2023, 9:35 p.m.
    Status: Resolved
    Update: TransUnion has resolved the issues on their end, and screening is functioning normally again. There were minimal transactions impacted, and those are being processed now.
  • Time: April 27, 2023, 9:21 p.m.
    Status: Investigating
    Update: TransUnion has notified us that they are experiencing intermittent issues with generating screening reports. We are in contact with them and will follow up on any impacted transactions.

Updates:

  • Time: April 27, 2023, 2:56 p.m.
    Status: Resolved
    Update: We are pleased to inform you that the outage affecting the move-in date selection feature on our online leasing platform has been successfully resolved. Our technical team has implemented a fix that has restored the ability for applicants to select their preferred move-in date. We understand the inconvenience this outage may have caused and would like to extend our sincere apologies for any disruption to your experience. Please be assured that we take all such incidents seriously and have taken steps to ensure that a similar occurrence does not happen again in the future. Should you have any further concerns or issues, please do not hesitate to reach out to our support team. We remain committed to providing the highest level of service and support to our valued users. Thank you for your patience and understanding during this time.
  • Time: April 27, 2023, 2:43 p.m.
    Status: Investigating
    Update: We are currently investigating an outage on our online leasing platform that is preventing applicants from selecting a move-in date. At this time, the only available option is today's date. We apologize for the inconvenience and our team is actively working to resolve the issue as quickly as possible. We will provide further updates as soon as we have more information. Thank you for your patience and understanding.

Updates:

  • Time: April 20, 2023, 9:05 p.m.
    Status: Resolved
    Update: This issue has been resolved. In addition to impacting sending emails, this issue also impacted SSO login attempts.
  • Time: April 20, 2023, 8:56 p.m.
    Status: Monitoring
    Update: We have rolled out a fix to this issue and are observing errors related to this issue decrease. We will continue to actively monitor and comment again once the issue is fully resolved.
  • Time: April 20, 2023, 8:43 p.m.
    Status: Identified
    Update: We have identified a problem with sending email. We are in the process of rolling out a fix to this issue. We will provide another update once we notice these errors are going down.

Updates:

  • Time: April 19, 2023, 10:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 19, 2023, 10:33 p.m.
    Status: Identified
    Update: We believe we have resolved the root cause of the issue causing the Funnel site not to load for specific customers and will continue to monitor this incident for further updates. We will provide any further updates for this as needed, thank you.
  • Time: April 19, 2023, 10:23 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 19, 2023, 10:22 p.m.
    Status: Identified
    Update: We have identified that this issue is only impacting specific customers and have identified the root cause. We are working on fixing the issue as quickly as possibly and will provide further updates.
  • Time: April 19, 2023, 10:11 p.m.
    Status: Investigating
    Update: We are currently looking into an issue with the Funnel site loading. We will provide another update as soon as possible.

Updates:

  • Time: April 14, 2023, 12:41 a.m.
    Status: Resolved
    Update: Email functionality is now back to normal on impacted accounts, and we are no longer observing any issues related to this incident. We consider this incident resolved.
  • Time: April 13, 2023, 10:57 p.m.
    Status: Monitoring
    Update: Our email provider has released a solution to this issue. We can confirm we are seeing a significant reduction in errors when sending emails. We will continue to monitor the situation and provide another update once the issue is fully resolved.
  • Time: April 13, 2023, 7:04 p.m.
    Status: Identified
    Update: Our email provider has identified a solution to this issue and is working on releasing it. We are working closely with them and will continue to monitor the situation to ensure the issue is resolved after the fix is released. We will provide an update once the issue is resolved. You can also get updates on this issue from our email provider at https://status.nylas.com/incidents/3bdmyc6qgwbn
  • Time: April 13, 2023, 2:35 p.m.
    Status: Identified
    Update: We are still working with our third-party email provider to troubleshoot this email issue affecting a small number of accounts on some clients using Office 365. Another update will be provided once the issue is resolved or we see reduced errors related to this issue. The email provider is actively working to resolve this issue, and you can get updates from them at https://status.nylas.com/incidents/3bdmyc6qgwbn
  • Time: April 12, 2023, 11:37 p.m.
    Status: Identified
    Update: We have identified the email issue as being located with our third-party email provider. This provider's team is actively investigating the issue. We will continue to monitor and provide an update once the issue is resolved or we begin to see reduced errors.
  • Time: April 12, 2023, 11:07 p.m.
    Status: Investigating
    Update: We are seeing some issues with sending emails for some clients. We are closely monitoring and will provide an update once the issue is identified.

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Frequently Asked Questions - Funnel

Is there a Funnel outage?
The current status of Funnel is: Systems Active
Where can I find the official status page of Funnel?
The official status page for Funnel is here
How can I get notified if Funnel is down or experiencing an outage?
To get notified of any status changes to Funnel, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Funnel every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Funnel do?
Discover how our innovative CRM property management software streamlines leasing, saves time and money for agents and owners.