Time: Dec. 18, 2023, 10:07 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Oct. 23, 2023, 4:53 p.m.

Status: Identified

Update: The issue has been identified and a fix is being implemented.

Time: Oct. 18, 2023, 4:25 a.m.

Status: Resolved

Update: This incident has been resolved. Geopointe has been tested after update. and is running as expected.

Time: Oct. 17, 2023, 8:24 p.m.

Status: Monitoring

Update: A fix has been implemented, and we are monitoring the results.

Time: May 21, 2023, 1:56 p.m.

Status: Resolved

Update: We have an update for iOS 16.4.1 related issue that is preventing you from using Geopointe Check-Ins within Salesforce Mobile. The current issue is preventing the check-in process from working as intended. When attempting to locate the device while checking in, some users have reported experiencing a screen freeze and grayed-out display. Earlier today, Apple has released iOS 16.5 and Salesforce has recommended to apply this update to resolve the issue experienced within Salesforce Mobile. Upon successful upgrade to iOS 16.5, please verify that location services is enabled for Salesforce Mobile on your Apple mobile device. If you have any questions or require further assistance, please reach out to our support team at [email protected].

Time: May 5, 2023, 1:41 p.m.

Status: Investigating

Update: Geopointe users on iOS 16.4/16.4.1 may experience freezing or a grey screen when attempting to Check In to a location. This is linked to a known Salesforce issue where Lightning components with geolocation methods are failing as the device attempts to find the user’s location. Users should still be able to Check In from their mobile browser with third-party cookies enabled. We will update this incident as soon as we have more information on a resolution.

Time: March 14, 2023, 6:50 p.m.

Status: Resolved

Update: Beginning Sunday, March 12, marker icons stopped appearing on the map and appeared as broken images in the Legend and Mapped Data table. We had previously identified this issue as an intermittent problem affecting a subset of customers, and this occurrence was wider spread. The problem was traced to our server, and we resolved the issue within an hour of the development team being alerted Monday morning. We intend to improve our response time in the future. We are currently exploring better alarm notifications as well as the reasons for the failure in the first place. If you are still experiencing this issue, please send an email to [email protected]. Thank you for your patience, and we apologize for any inconvenience caused.

Time: Feb. 22, 2023, 12:41 a.m.

Status: Resolved

Update: After monitoring for the second half of the day, we are confident rebooting the server fixed the shape-related concerns. Thanks again for your patience.

Time: Feb. 21, 2023, 7:31 p.m.

Status: Monitoring

Update: Hello, everyone. Again, we appreciate your patience while we've been working through these problems. We have rebooted the server and everything appears to be operational. Monitoring will continue through the rest of today to make sure no problems require additional investigation. If you run into problems using shapes or high performance assignments after 2:30PM Eastern, please reach out to to us at [email protected].

Time: Feb. 21, 2023, 6:24 p.m.

Status: Investigating

Update: We are investigating the cause of timeouts relating to shapes inside of Geopointe. Some shape functionality is working as expected, but other API calls to our server are timing out. The ability to search for a shape type in the shape editor is consistently failing, as well as high performance assignment plan batch jobs. Our team has been working on the problem and we hope to have a resolution ASAP. Thank you for your patience. If you are seeing this behavior and it is affecting your daily work, please reach out to us at [email protected].