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Is there an Gnatta outage?

Gnatta status: Systems Active

Last checked: a minute ago

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Gnatta outages and incidents

Outage and incident data over the last 30 days for Gnatta.

There have been 0 outages or incidents for Gnatta in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Gnatta

Outlogger tracks the status of these components for Xero:

API Active
Authentication Server Active
Reporting Suite Active
User Interface Active
Workflow Active
Email Active
Facebook Active
Facebook Messenger Active
SMS Active
Telephony Active
Trustpilot Active
Twitter Active
Webchat Active
WhatsApp Active
Component Status
API Active
Authentication Server Active
Reporting Suite Active
User Interface Active
Workflow Active
Active
Email Active
Facebook Active
Facebook Messenger Active
SMS Active
Telephony Active
Trustpilot Active
Twitter Active
Webchat Active
WhatsApp Active

Latest Gnatta outages and incidents.

View the latest incidents for Gnatta and check for official updates:

Updates:

  • Time: March 26, 2024, 4:01 p.m.
    Status: Resolved
    Update: We've been monitoring performance closely and are now going to mark this incident as resolved. Thank you again for your continued patience while we addressed this issue.
  • Time: March 26, 2024, 3:45 p.m.
    Status: Monitoring
    Update: We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.
  • Time: March 26, 2024, 3:16 p.m.
    Status: Investigating
    Update: We are currently investigating reports of performance degradation with Gnatta. We are urgently investigating these issues and will update this thread with more detail as soon as possible.

Updates:

  • Time: March 5, 2024, 2:06 p.m.
    Status: Postmortem
    Update: We identified a change in how messages were being sent to us by Trustpilot. The incident and behaviour were then resolved between ourselves and Trustpilot where normal service was resumed.
  • Time: Feb. 22, 2024, 12:40 p.m.
    Status: Resolved
    Update: This issue has now been resolved. Once we've had some time to properly analyse what happened, we will attach a postmortem here in the coming days. We appreciate your understanding and apologise for any inconvenience this may have caused.
  • Time: Feb. 22, 2024, 11:30 a.m.
    Status: Monitoring
    Update: We've identified the issue are currently monitoring Trustpilot closely. Reviews are now being received correctly and Trustpilot is behaving as expected within Gnatta. We'll update this incident with further detail once we've had time to analyse what happened.
  • Time: Feb. 22, 2024, 10:30 a.m.
    Status: Investigating
    Update: We've received some reports that users are experieincing duplication with reviews received into Gnatta. We appreciate your patience whilst we're investigating these reports and will provide further updates as these become available.

Updates:

  • Time: Feb. 13, 2024, 2:50 p.m.
    Status: Resolved
    Update: We've been monitoring performance closely and are now going to mark this incident as resolved. Thank you again for your continued patience whilst we addressed this issue.
  • Time: Feb. 13, 2024, 1:22 p.m.
    Status: Monitoring
    Update: We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.
  • Time: Feb. 13, 2024, 1:19 p.m.
    Status: Investigating
    Update: We're currently experiencing reports of service disruption and delays when accessing Gnatta. Our teams are aware of this and are urgently investigating. We'll send further updates as these become available.

Updates:

  • Time: Feb. 1, 2024, 1:02 p.m.
    Status: Resolved
    Update: We've been monitoring performance closely and are now going to mark this incident as resolved. Thank you again for your continued patience whilst we addressed this issue. We'll update this in the coming days with a full post mortem.
  • Time: Feb. 1, 2024, 12:05 p.m.
    Status: Monitoring
    Update: We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.
  • Time: Feb. 1, 2024, 11:53 a.m.
    Status: Identified
    Update: We've identified an issue with one of our providers who are working on a resolution to this now. We appreciate your patience whilst this is ongoing and will continue to post updates to this incident.
  • Time: Feb. 1, 2024, 11:44 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 1, 2024, 11:28 a.m.
    Status: Investigating
    Update: We're currently experiencing reports of service disruption and delays when accessing Gnatta. Our teams are aware of this and are urgently investigating. We'll send further updates as these become available.

Updates:

  • Time: Jan. 5, 2024, 10:10 a.m.
    Status: Resolved
    Update: To provide a final update, We've been continuing to work with security vendors and Vodafone to resolve this issue. We're now seeing that affected users can access Gnatta as expected without the need for workarounds. We're going to close the incident down but if you or your users are still having any issues please let us know via our Service Desk
  • Time: Dec. 26, 2023, 11:20 a.m.
    Status: Monitoring
    Update: To provide you with a further update and more information: We have identified that the issue seems to lie within a specific part of the Vodafone network. It is worth noting that even if you are on Sky or BT, the requests can still be routed through the Vodafone network, leading to the same issue. We have identified that Vodafone uses a web filtering company called allot.com, which is responsible for the SSL error screen that users are encountering. We have already raised this issue with them on their forums, and it seems that other users have reported the same issue to them. Any updates or new information will be shared here. The same workarounds apply regarding wifi/hotspot and VPNs.
  • Time: Dec. 24, 2023, 10:57 a.m.
    Status: Monitoring
    Update: We have received a small number of reports of agents unable to access Gnatta. The issue is localised to certain agents, and through testing may be due to problems with some network providers. If possible, try connecting via another wifi/hotspot etc; we will continue to monitor the issue and provide updates as they become available.

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Frequently Asked Questions - Gnatta

Is there a Gnatta outage?
The current status of Gnatta is: Systems Active
Where can I find the official status page of Gnatta?
The official status page for Gnatta is here
How can I get notified if Gnatta is down or experiencing an outage?
To get notified of any status changes to Gnatta, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Gnatta every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Gnatta do?
This service seamlessly integrates customer, team, supplier, and external system communication in a customizable omnichannel platform.

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