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Is there an Gnatta outage?

Gnatta status: Systems Active

Last checked: 3 minutes ago

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Gnatta outages and incidents

Outage and incident data over the last 30 days for Gnatta.

There have been 0 outages or incidents for Gnatta in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Gnatta

Outlogger tracks the status of these components for Xero:

API Active
Authentication Server Active
Reporting Suite Active
User Interface Active
Workflow Active
Email Active
Facebook Active
Facebook Messenger Active
SMS Active
Telephony Active
Trustpilot Active
Twitter Active
Webchat Active
WhatsApp Active
Component Status
API Active
Authentication Server Active
Reporting Suite Active
User Interface Active
Workflow Active
Active
Email Active
Facebook Active
Facebook Messenger Active
SMS Active
Telephony Active
Trustpilot Active
Twitter Active
Webchat Active
WhatsApp Active

Latest Gnatta outages and incidents.

View the latest incidents for Gnatta and check for official updates:

Updates:

  • Time: Dec. 5, 2022, 12:08 p.m.
    Status: Resolved
    Update: We've noticed some issues that could be causing partial disruption and delays to originator's chat realtime messages.

Updates:

  • Time: Oct. 19, 2022, 1:50 p.m.
    Status: Postmortem
    Update: Since this incident we've been analysing what went wrong and have identified the following. Gnatta users were not able to access the application on two separate occasions throughout 14th October. During these impacted times, some workflows also failed to complete. We quickly identified that the issue resided with our Data Centre. The issue was escalated to them and it was identified they had experienced a router issue which impacted traffic to our application. The issue should have been mitigated by failover but a misconfiguration impacted this. They have remediated this urgently.
  • Time: Oct. 14, 2022, 4:22 p.m.
    Status: Resolved
    Update: We have monitored the issue for the remainder of the day and we are now closing the incident. We will attach a postmortem to this issue in the coming days. Apologies for the inconvenience.
  • Time: Oct. 14, 2022, 10:33 a.m.
    Status: Monitoring
    Update: We're currently monitoring this issue to make sure that Gnatta services have returned to normal and there are no further issues identified with our data centre. Thank you for your patience with this issue and we'll continue to provide further updates as these become available
  • Time: Oct. 14, 2022, 10:18 a.m.
    Status: Identified
    Update: We're currently experiencing reports service disruption with accessing Gnatta again. Our teams are aware of this and are working with our data centre to resolve this. We'll send further updates as these become available.

Updates:

  • Time: Oct. 19, 2022, 1:50 p.m.
    Status: Postmortem
    Update: Since this incident we've been analysing what went wrong and have identified the following. Gnatta users were not able to access the application on two separate occasions throughout 14th October. During these impacted times, some workflows also failed to complete. We quickly identified that the issue resided with our Data Centre. The issue was escalated to them and it was identified they had experienced a router issue which impacted traffic to our application. The issue should have been mitigated by failover but a misconfiguration impacted this. They have remediated this urgently.
  • Time: Oct. 14, 2022, 4:22 p.m.
    Status: Resolved
    Update: We have monitored the issue for the remainder of the day and we are now closing the incident. We will attach a postmortem to this issue in the coming days. Apologies for the inconvenience.
  • Time: Oct. 14, 2022, 10:33 a.m.
    Status: Monitoring
    Update: We're currently monitoring this issue to make sure that Gnatta services have returned to normal and there are no further issues identified with our data centre. Thank you for your patience with this issue and we'll continue to provide further updates as these become available
  • Time: Oct. 14, 2022, 10:18 a.m.
    Status: Identified
    Update: We're currently experiencing reports service disruption with accessing Gnatta again. Our teams are aware of this and are working with our data centre to resolve this. We'll send further updates as these become available.

Updates:

  • Time: Oct. 20, 2022, 8:39 a.m.
    Status: Postmortem
    Update: Since this incident we've been analysing what went wrong and have identified the following. Gnatta users were not able to access the application on two separate occasions throughout 14th October. During these impacted times, some workflows also failed to complete. We quickly identified that the issue resided with our Data Centre. The issue was escalated to them and it was identified they had experienced a router issue which impacted traffic to our application. The issue should have been mitigated by failover but a misconfiguration impacted this. They have remediated this urgently.
  • Time: Oct. 14, 2022, 10:04 a.m.
    Status: Resolved
    Update: The incident is now resolved. We will attach a postmortem to this issue in the coming days. Apologies for the inconvenience.
  • Time: Oct. 14, 2022, 9:50 a.m.
    Status: Monitoring
    Update: We're currently monitoring this issue to make sure that Gnatta services have returned to normal. Thank you for your patience with this issue and we'll continue to provide further updates as these become available
  • Time: Oct. 14, 2022, 9:44 a.m.
    Status: Identified
    Update: Our data centre has identified an issue that they are currently investigating and looking to resolve as soon as possible. We'll send further updates as these become available
  • Time: Oct. 14, 2022, 9:29 a.m.
    Status: Investigating
    Update: We're currently experiencing service disruption with accessing Gnatta. Our teams are aware of this and are working to identify the root cause and implement a solution. We'll send further updates as these become available.

Updates:

  • Time: Oct. 20, 2022, 8:39 a.m.
    Status: Postmortem
    Update: Since this incident we've been analysing what went wrong and have identified the following. Gnatta users were not able to access the application on two separate occasions throughout 14th October. During these impacted times, some workflows also failed to complete. We quickly identified that the issue resided with our Data Centre. The issue was escalated to them and it was identified they had experienced a router issue which impacted traffic to our application. The issue should have been mitigated by failover but a misconfiguration impacted this. They have remediated this urgently.
  • Time: Oct. 14, 2022, 10:04 a.m.
    Status: Resolved
    Update: The incident is now resolved. We will attach a postmortem to this issue in the coming days. Apologies for the inconvenience.
  • Time: Oct. 14, 2022, 9:50 a.m.
    Status: Monitoring
    Update: We're currently monitoring this issue to make sure that Gnatta services have returned to normal. Thank you for your patience with this issue and we'll continue to provide further updates as these become available
  • Time: Oct. 14, 2022, 9:44 a.m.
    Status: Identified
    Update: Our data centre has identified an issue that they are currently investigating and looking to resolve as soon as possible. We'll send further updates as these become available
  • Time: Oct. 14, 2022, 9:29 a.m.
    Status: Investigating
    Update: We're currently experiencing service disruption with accessing Gnatta. Our teams are aware of this and are working to identify the root cause and implement a solution. We'll send further updates as these become available.

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Frequently Asked Questions - Gnatta

Is there a Gnatta outage?
The current status of Gnatta is: Systems Active
Where can I find the official status page of Gnatta?
The official status page for Gnatta is here
How can I get notified if Gnatta is down or experiencing an outage?
To get notified of any status changes to Gnatta, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Gnatta every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Gnatta do?
This service seamlessly integrates customer, team, supplier, and external system communication in a customizable omnichannel platform.

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