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Is there an GoFormz outage?

GoFormz status: Systems Active

Last checked: 7 minutes ago

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GoFormz outages and incidents

Outage and incident data over the last 30 days for GoFormz.

There have been 0 outages or incidents for GoFormz in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for GoFormz

Outlogger tracks the status of these components for Xero:

API (v2) Active
Automated Workflows Active
Email Delivery Active
Mobile Sync API Active
Web App Active
Web App - Support Chat Bubble Active
Andoird App Active
iOS App Active
Windows App Active
Component Status
API (v2) Active
Automated Workflows Active
Email Delivery Active
Mobile Sync API Active
Web App Active
Web App - Support Chat Bubble Active
Active
Andoird App Active
iOS App Active
Windows App Active

Latest GoFormz outages and incidents.

View the latest incidents for GoFormz and check for official updates:

Updates:

  • Time: June 4, 2019, 7:50 p.m.
    Status: Resolved
    Update: At approximately 10:24 AM today, GoFormz began to experience issues triggering events on a mobile device. We have rolled back the update causing this issue and are continuing to monitor affected accounts. At this time, events are firing as expected, however, all forms completed between 10:24 AM and 12:20 PM PDT did not trigger events or workflows as expected. To re-fire these events, please reopen and complete the form. This will only need to be done for forms expected to trigger an event and completed during this timeframe from a mobile device.
  • Time: June 4, 2019, 7:50 p.m.
    Status: Resolved
    Update: At approximately 10:24 AM today, GoFormz began to experience issues triggering events on a mobile device. We have rolled back the update causing this issue and are continuing to monitor affected accounts. At this time, events are firing as expected, however, all forms completed between 10:24 AM and 12:20 PM PDT did not trigger events or workflows as expected. To re-fire these events, please reopen and complete the form. This will only need to be done for forms expected to trigger an event and completed during this timeframe from a mobile device.

Updates:

  • Time: May 3, 2019, 7:57 p.m.
    Status: Postmortem
    Update: After service recovery, the Microsoft Azure team is providing more detail regarding the service disruption that occurred on May 2, 2019. Here is that detail directly from Microsoft: > Network Connectivity - DNS Resolution > > **Summary of impact:** Between 19:43 and 22:35 UTC on 02 May 2019, customers may have experienced intermittent connectivity issues with Azure and other Microsoft services \(including M365, Dynamics, DevOps, etc\). Most services were recovered by 21:30 UTC with the remaining recovered by 22:35 UTC. > > **Preliminary root cause:** Engineers identified the underlying root cause as a nameserver delegation change affecting DNS resolution and resulting in downstream impact to Compute, Storage, App Service, AAD, and SQL Database services. During the migration of a legacy DNS system to Azure DNS, some domains for Microsoft services were incorrectly updated. No customer DNS records were impacted during this incident, and the availability of Azure DNS remained at 100% throughout the incident. The problem impacted only records for Microsoft services. > > **Mitigation:** To mitigate, engineers corrected the nameserver delegation issue. Applications and services that accessed the incorrectly configured domains may have cached the incorrect information, leading to a longer restoration time until their cached information expired. > > **Next steps:** Engineers will continue to investigate to establish the full root cause and prevent future occurrences. A detailed RCA will be provided within approximately 72 hours.
  • Time: May 3, 2019, 12:18 a.m.
    Status: Resolved
    Update: As of 5:00 PM today (May 2nd), Microsoft Azure has updated all services to Operational. GoFormz has been stable since approximately 3:53 PM PDT and we are confident all users should be fully returned to their normal GoFormz services. If you are still experiencing any errors or issues please reach out to us at [email protected].
  • Time: May 2, 2019, 10:53 p.m.
    Status: Monitoring
    Update: GoFormz services are performing as operational. We are continuing to monitor this issue. Please see below for the latest update from Microsoft Azure. "Starting at 19:43 UTC on 02 May 2019, customers may experience intermittent connectivity issues with Azure and other Microsoft services (including M365, Dynamics, DevOps, etc). Engineers have identified the underlying root cause as a name server delegation issue with DNS resolution, affecting network connectivity and downstream impact to Compute, Storage, App Service, AAD, and SQL Database services. Mitigation has been applied, and engineering teams are clearing resolver cache to fully mitigate the issue. Most services are showing recovery. This message was last updated at 22:10 UTC on 02 May 2019"
  • Time: May 2, 2019, 9:45 p.m.
    Status: Monitoring
    Update: GoFormz is beginning to experience an intermittent return of services. We are continuing to monitor this situation as Microsoft Azure's performance improves. Please reference the Microsoft Azure status page for more information: https://azure.microsoft.com/en-us/status/
  • Time: May 2, 2019, 9:18 p.m.
    Status: Investigating
    Update: Here is the latest from the Microsoft Azure Status Page: "Customers may experience intermittent connectivity issues with Azure and Microsoft services. Engineers are investigating DNS resolution issues affecting network connectivity. Connectivity issues may affect the availability of Compute, Storage, and Database services, and some customers may be unable to file support requests. More information will be provided as it becomes available. This message was last updated at 21:10 UTC on 02 May 2019" Please refer to the Microsoft Azure Status page for more information: https://azure.microsoft.com/en-us/status/
  • Time: May 2, 2019, 8:50 p.m.
    Status: Investigating
    Update: Here is the latest update from Microsoft Azure Support: "Engineers are aware of intermittent connectivity issues with Azure Services. More information will be provided as events warrant." Please refer to the Microsoft Azure Status page for more information: https://azure.microsoft.com/en-us/status/
  • Time: May 2, 2019, 8:32 p.m.
    Status: Investigating
    Update: Starting at approximately 12:57 PM PDT, GoFormz started experiencing an outage in services provided by Microsoft Azure for our mobile and web platforms. GoFormz sync and other network services are impacted by this outage. Here is the latest update we have from Microsoft Azure Support: “Engineers are investigation connectivity issues with Azure Services. More information will be provided as it becomes available.” - Twitter (https://twitter.com/AzureSupport/status/1124046510411460610)

Updates:

  • Time: May 3, 2019, 7:57 p.m.
    Status: Postmortem
    Update: After service recovery, the Microsoft Azure team is providing more detail regarding the service disruption that occurred on May 2, 2019. Here is that detail directly from Microsoft: > Network Connectivity - DNS Resolution > > **Summary of impact:** Between 19:43 and 22:35 UTC on 02 May 2019, customers may have experienced intermittent connectivity issues with Azure and other Microsoft services \(including M365, Dynamics, DevOps, etc\). Most services were recovered by 21:30 UTC with the remaining recovered by 22:35 UTC. > > **Preliminary root cause:** Engineers identified the underlying root cause as a nameserver delegation change affecting DNS resolution and resulting in downstream impact to Compute, Storage, App Service, AAD, and SQL Database services. During the migration of a legacy DNS system to Azure DNS, some domains for Microsoft services were incorrectly updated. No customer DNS records were impacted during this incident, and the availability of Azure DNS remained at 100% throughout the incident. The problem impacted only records for Microsoft services. > > **Mitigation:** To mitigate, engineers corrected the nameserver delegation issue. Applications and services that accessed the incorrectly configured domains may have cached the incorrect information, leading to a longer restoration time until their cached information expired. > > **Next steps:** Engineers will continue to investigate to establish the full root cause and prevent future occurrences. A detailed RCA will be provided within approximately 72 hours.
  • Time: May 3, 2019, 12:18 a.m.
    Status: Resolved
    Update: As of 5:00 PM today (May 2nd), Microsoft Azure has updated all services to Operational. GoFormz has been stable since approximately 3:53 PM PDT and we are confident all users should be fully returned to their normal GoFormz services. If you are still experiencing any errors or issues please reach out to us at [email protected].
  • Time: May 2, 2019, 10:53 p.m.
    Status: Monitoring
    Update: GoFormz services are performing as operational. We are continuing to monitor this issue. Please see below for the latest update from Microsoft Azure. "Starting at 19:43 UTC on 02 May 2019, customers may experience intermittent connectivity issues with Azure and other Microsoft services (including M365, Dynamics, DevOps, etc). Engineers have identified the underlying root cause as a name server delegation issue with DNS resolution, affecting network connectivity and downstream impact to Compute, Storage, App Service, AAD, and SQL Database services. Mitigation has been applied, and engineering teams are clearing resolver cache to fully mitigate the issue. Most services are showing recovery. This message was last updated at 22:10 UTC on 02 May 2019"
  • Time: May 2, 2019, 9:45 p.m.
    Status: Monitoring
    Update: GoFormz is beginning to experience an intermittent return of services. We are continuing to monitor this situation as Microsoft Azure's performance improves. Please reference the Microsoft Azure status page for more information: https://azure.microsoft.com/en-us/status/
  • Time: May 2, 2019, 9:18 p.m.
    Status: Investigating
    Update: Here is the latest from the Microsoft Azure Status Page: "Customers may experience intermittent connectivity issues with Azure and Microsoft services. Engineers are investigating DNS resolution issues affecting network connectivity. Connectivity issues may affect the availability of Compute, Storage, and Database services, and some customers may be unable to file support requests. More information will be provided as it becomes available. This message was last updated at 21:10 UTC on 02 May 2019" Please refer to the Microsoft Azure Status page for more information: https://azure.microsoft.com/en-us/status/
  • Time: May 2, 2019, 8:50 p.m.
    Status: Investigating
    Update: Here is the latest update from Microsoft Azure Support: "Engineers are aware of intermittent connectivity issues with Azure Services. More information will be provided as events warrant." Please refer to the Microsoft Azure Status page for more information: https://azure.microsoft.com/en-us/status/
  • Time: May 2, 2019, 8:32 p.m.
    Status: Investigating
    Update: Starting at approximately 12:57 PM PDT, GoFormz started experiencing an outage in services provided by Microsoft Azure for our mobile and web platforms. GoFormz sync and other network services are impacted by this outage. Here is the latest update we have from Microsoft Azure Support: “Engineers are investigation connectivity issues with Azure Services. More information will be provided as it becomes available.” - Twitter (https://twitter.com/AzureSupport/status/1124046510411460610)

Updates:

  • Time: April 29, 2019, 5:54 p.m.
    Status: Resolved
    Update: From approximately 8:38am PDT to 8:50am PDT on Monday, April 29th, GoFormz Workflow and API services experienced degraded performance. GoFormz engineering performed standard troubleshooting steps and returned the services to normal operations. GoFormz will continue to monitor these services.

Updates:

  • Time: March 19, 2019, 5:03 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 19, 2019, 12:07 a.m.
    Status: Monitoring
    Update: As of approximately 4:45pm PDT, all functions are operational and performing normally. While we are continuing to monitor this service, please contact the GoFormz support team if you experience issues surrounding the functions mentioned below.
  • Time: March 18, 2019, 10:45 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: March 18, 2019, 10:44 p.m.
    Status: Identified
    Update: We are currently experiencing an outage with our communication service on our mobile and web platforms. This primarily impacts form completion events, form transfer events, workflows, PDF generation, and outgoing webhooks.

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Frequently Asked Questions - GoFormz

Is there a GoFormz outage?
The current status of GoFormz is: Systems Active
Where can I find the official status page of GoFormz?
The official status page for GoFormz is here
How can I get notified if GoFormz is down or experiencing an outage?
To get notified of any status changes to GoFormz, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of GoFormz every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does GoFormz do?
The GoFormz platform enables users to complete forms on mobile devices and computers, including offline. Forms can be customized to match existing paper forms and capture various data types. Free account available.