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Is there an GoGuardian outage?

GoGuardian status: Systems Active

Last checked: 8 minutes ago

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GoGuardian outages and incidents

Outage and incident data over the last 30 days for GoGuardian.

There have been 3 outages or incidents for GoGuardian in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for GoGuardian

Outlogger tracks the status of these components for Xero:

Admin: Dashboard Active
Content Filtering Active
Databases Active
Director: Dashboard Active
Fleet: Dashboard Active
Organization Management Active
Teacher: Classroom Connections Active
Teacher: Dashboard Active
Alerts Active
Dashboard Active
GoGuardian Admin Gateway Active
Penalty Box Active
Policies Active
Simulator Active
Theft Recovery Active
YouTube Filtering Active
Alert Details Active
Alerts Active
Dashboard Active
Global Search Active
Notifications Active
Quick View Active
Settings Active
GGDNS Configuration Active
GGDNS Filtering Active
GGDNS Reporting Active
GoGuardian Parent Application Active
Classlink Integration Active
Clever Integration Active
Component Status
Admin: Dashboard Active
Content Filtering Active
Databases Active
Director: Dashboard Active
Fleet: Dashboard Active
Organization Management Active
Teacher: Classroom Connections Active
Teacher: Dashboard Active
Active
Alerts Active
Dashboard Active
GoGuardian Admin Gateway Active
Penalty Box Active
Policies Active
Simulator Active
Theft Recovery Active
YouTube Filtering Active
Active
Alert Details Active
Alerts Active
Dashboard Active
Global Search Active
Notifications Active
Quick View Active
Settings Active
Active
GGDNS Configuration Active
GGDNS Filtering Active
GGDNS Reporting Active
Active
GoGuardian Parent Application Active
Active
Classlink Integration Active
Clever Integration Active

Latest GoGuardian outages and incidents.

View the latest incidents for GoGuardian and check for official updates:

Updates:

  • Time: Aug. 16, 2024, 9:47 p.m.
    Status: Resolved
    Update: We have resolved an issue with GoGuardian Admin, GoGuardian Teacher, and GoGuardian Beacon, in which users may have experienced trouble with monitoring student devices and data between approximately 12pm ET and 2pm ET. The issue was related to an outage involving a third party service provider combined with a GoGuardian service also experiencing issues during this timeframe. If you are still experiencing trouble, please reach out to our support team using the form available here: https://support.goguardian.com/s/contactsupport. Thank you for your patience and we apologize for any inconvenience caused by this downtime.

Updates:

  • Time: July 24, 2024, 7:34 p.m.
    Status: Resolved
    Update: Submitted under incorrect header - resubmitting
  • Time: July 24, 2024, 7:31 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 24, 2024, 7:30 p.m.
    Status: Investigating
    Update: We're conducting scheduled maintenance today on GoGuardian Admin between 2PM and 4PM Pacific Time. Services should function as intended, however there may be some unexpected behavior while navigating Smart Alerts during this time. We're working quickly to restore functionality and apologize for any inconvenience this maintenance may cause.

Updates:

  • Time: May 20, 2024, 5:05 p.m.
    Status: Resolved
    Update: We have resolved the issue involving creating new URL blocking rules within GoGuardian Admin, which users may have experienced between 8AM Pacific and 9:30 Pacific. Service has been fully restored. We apologize for any trouble caused by this issue.
  • Time: May 20, 2024, 4:31 p.m.
    Status: Monitoring
    Update: We have implemented a fix to resolve issues related to creating URL blocking rules within GoGuardian Admin, this has been verified restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.
  • Time: May 20, 2024, 3:23 p.m.
    Status: Investigating
    Update: Some users may experience trouble adding URL blocking rules to policies within GoGuardian Admin, confirmed at approximately 8AM Pacific time. Rules already in place are still functioning as intended. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

Updates:

  • Time: May 3, 2024, 6:15 p.m.
    Status: Resolved
    Update: We have resolved an issue which occurred between 3pm PDT 5/2/24 and 10:15 PDT 5/3/24, which resulted in increased reports of trouble accessing specific custom group links within GoGuardian Admin. This feature should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.
  • Time: May 3, 2024, 5:15 p.m.
    Status: Monitoring
    Update: We have implemented a fix for the Custom Groups interface within GoGuardian Admin and it now seems to be functioning as expected. Our team will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.
  • Time: May 3, 2024, 3:47 p.m.
    Status: Investigating
    Update: Users may experience trouble accessing specific custom group links within GoGuardian Admin, starting at approximately 3pm PDT 5/2/24. The groups themselves should still filter students as intended in the meantime. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

Updates:

  • Time: March 21, 2024, 10:02 p.m.
    Status: Resolved
    Update: We have resolved an issue reported on 3/19/24 regarding increased reports of failing Classlink integration syncs. New syncs initialized within Organization Management should now work as expected. Thank you for your patience. We apologize for any inconvenience caused by this issue.
  • Time: March 19, 2024, 4:04 p.m.
    Status: Investigating
    Update: As of 3/19/24 7:30AM PDT, we have received increased reports of failed Classlink integration syncs within Organization Management. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.

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Frequently Asked Questions - GoGuardian

Is there a GoGuardian outage?
The current status of GoGuardian is: Systems Active
Where can I find the official status page of GoGuardian?
The official status page for GoGuardian is here
How can I get notified if GoGuardian is down or experiencing an outage?
To get notified of any status changes to GoGuardian, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of GoGuardian every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does GoGuardian do?
GoGuardian software provides schools with device management, student insights, and online safety measures.

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