Groove Status: Check if Groove down or having an outage.

Groove outages and incidents

Outage and incident data over the last 30 days for Groove.

There have been 0 outages or incidents for Groove in the last 30 days.

Severity Breakdown:

None: 0

Minor: 0

Major: 0

Critical: 0

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Components and Services Monitored for Groove

Outlogger tracks the status of these components for Xero:

Blog Active

Inbox API Active

Knowledge Bases Active

Reports API Active

Slack Integration Active

Web App Active

Inbox Channels

Email Active

Live Chat Active

Social Active

Component	Status
Blog	Active
Inbox API	Active
Knowledge Bases	Active
Reports API	Active
Slack Integration	Active
Web App	Active
Inbox Channels	Active
Email	Active
Live Chat	Active
Social	Active

Latest Groove outages and incidents.

View the latest incidents for Groove and check for official updates:

Snooze intermittently not working for users

Description: The issue has been resolved and the snooze function is now working for all users.

Status: Resolved

Impact: Minor | Started At: May 9, 2019, 7:04 p.m.

Updates:

Time: May 9, 2019, 7:43 p.m.

Status: Resolved

Update: The issue has been resolved and the snooze function is now working for all users.
Time: May 9, 2019, 7:43 p.m.

Status: Resolved

Update: The issue has been resolved and the snooze function is now working for all users.
Time: May 9, 2019, 7:04 p.m.

Status: Identified

Update: We've identified an issue with our database causing the snooze function to not work for some users. Our team is currently working on mitigating the issue.
Time: May 9, 2019, 7:04 p.m.

Status: Identified

Update: We've identified an issue with our database causing the snooze function to not work for some users. Our team is currently working on mitigating the issue.

Intermittent Connectivity Issues

Description: The incident has been resolved and all servers are functioning normally.

Status: Resolved

Impact: Minor | Started At: April 15, 2019, 3:14 p.m.

Updates:

Time: April 15, 2019, 4:02 p.m.

Status: Resolved

Update: The incident has been resolved and all servers are functioning normally.
Time: April 15, 2019, 3:48 p.m.

Status: Monitoring

Update: We've determined the issue was caused by setting the “out of memory” killer too low, which ensures our servers don’t balloon too much in memory. We increased the setting, applying a fix to all servers, and now services are returning to normal operations. We are continuing to monitor the situation.
Time: April 15, 2019, 3:14 p.m.

Status: Investigating

Update: We're experiencing intermittent connectivity issues and our team is currently investigating the cause.

Intermittent Connectivity Issues

Description: The incident has been resolved and all servers are functioning normally.

Status: Resolved

Impact: Minor | Started At: April 15, 2019, 3:14 p.m.

Updates:

Time: April 15, 2019, 4:02 p.m.

Status: Resolved

Update: The incident has been resolved and all servers are functioning normally.
Time: April 15, 2019, 3:48 p.m.

Status: Monitoring

Update: We've determined the issue was caused by setting the “out of memory” killer too low, which ensures our servers don’t balloon too much in memory. We increased the setting, applying a fix to all servers, and now services are returning to normal operations. We are continuing to monitor the situation.
Time: April 15, 2019, 3:14 p.m.

Status: Investigating

Update: We're experiencing intermittent connectivity issues and our team is currently investigating the cause.

Problems fetching emails from some Gmail OAuth connected mailboxes

Description: All delayed emails have now been processed, and all new OAuth-connected Gmail emails will process without delay.

Status: Resolved

Impact: Major | Started At: April 12, 2019, 5:34 p.m.

Updates:

Time: April 12, 2019, 5:58 p.m.

Status: Resolved

Update: All delayed emails have now been processed, and all new OAuth-connected Gmail emails will process without delay.
Time: April 12, 2019, 5:52 p.m.

Status: Monitoring

Update: Our queues are continuing to process the missing emails and we continue to monitor the situation.
Time: April 12, 2019, 5:34 p.m.

Status: Identified

Update: We've identified an issue starting at 5:15am EST Thursday and lasting until 1:50pm EST Friday where we experienced delayed processing for some Gmail emails for a subset of customers using OAuth connected mailboxes. We have reverted the change that we believe caused the issue and we are working on importing all messages to accounts now.

Problems fetching emails from some Gmail OAuth connected mailboxes

Description: All delayed emails have now been processed, and all new OAuth-connected Gmail emails will process without delay.

Status: Resolved

Impact: Major | Started At: April 12, 2019, 5:34 p.m.

Updates:

Time: April 12, 2019, 5:58 p.m.

Status: Resolved

Update: All delayed emails have now been processed, and all new OAuth-connected Gmail emails will process without delay.
Time: April 12, 2019, 5:52 p.m.

Status: Monitoring

Update: Our queues are continuing to process the missing emails and we continue to monitor the situation.
Time: April 12, 2019, 5:34 p.m.

Status: Identified

Update: We've identified an issue starting at 5:15am EST Thursday and lasting until 1:50pm EST Friday where we experienced delayed processing for some Gmail emails for a subset of customers using OAuth connected mailboxes. We have reverted the change that we believe caused the issue and we are working on importing all messages to accounts now.

Check the status of similar companies and alternatives to Groove

Frequently Asked Questions - Groove

Is there a Groove outage?

The current status of Groove is: Systems Active

Where can I find the official status page of Groove?

The official status page for Groove is here

How can I get notified if Groove is down or experiencing an outage?

To get notified of any status changes to Groove, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Groove every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

What does Groove do?

Groove offers a user-friendly and robust helpdesk software with features like shared inbox, chat, and knowledge base, making it a great alternative to Zendesk.

Is there an Groove outage?

Groove status: Systems Active

Groove outages and incidents

There have been 0 outages or incidents for Groove in the last 30 days.

Severity Breakdown:

Tired of searching for status updates?

Components and Services Monitored for Groove

Inbox Channels

Latest Groove outages and incidents.

Snooze intermittently not working for users

Updates:

Intermittent Connectivity Issues

Updates:

Intermittent Connectivity Issues

Updates:

Problems fetching emails from some Gmail OAuth connected mailboxes

Updates:

Problems fetching emails from some Gmail OAuth connected mailboxes

Updates:

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Frequently Asked Questions - Groove

Is there a Groove outage?

Where can I find the official status page of Groove?

How can I get notified if Groove is down or experiencing an outage?

What does Groove do?

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