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Is there an Groove outage?

Groove status: Systems Active

Last checked: 2 minutes ago

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Groove outages and incidents

Outage and incident data over the last 30 days for Groove.

There have been 0 outages or incidents for Groove in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Groove

Outlogger tracks the status of these components for Xero:

Blog Active
Inbox API Active
Knowledge Bases Active
Reports API Active
Slack Integration Active
Web App Active
Email Active
Live Chat Active
Social Active
Component Status
Blog Active
Inbox API Active
Knowledge Bases Active
Reports API Active
Slack Integration Active
Web App Active
Active
Email Active
Live Chat Active
Social Active

Latest Groove outages and incidents.

View the latest incidents for Groove and check for official updates:

Updates:

  • Time: June 3, 2019, 12:12 a.m.
    Status: Resolved
    Update: Gmail has advised resolution of their issue. Groove is processing incoming emails from Gmail again normally.
  • Time: June 3, 2019, 12:12 a.m.
    Status: Resolved
    Update: Gmail has advised resolution of their issue. Groove is processing incoming emails from Gmail again normally.
  • Time: June 2, 2019, 11:07 p.m.
    Status: Monitoring
    Update: We continue to monitor the situation. Google has updated their status page but provided no ETA on resolution: https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=74a7efa47b9de665d02699bbe9dd11fc
  • Time: June 2, 2019, 11:07 p.m.
    Status: Monitoring
    Update: We continue to monitor the situation. Google has updated their status page but provided no ETA on resolution: https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=74a7efa47b9de665d02699bbe9dd11fc
  • Time: June 2, 2019, 8:44 p.m.
    Status: Monitoring
    Update: We continue to monitor the situation. Google has updated their status page with more information on the outage: https://www.google.com/appsstatus#hl=en-GB&v=issue&sid=1&iid=74a7efa47b9de665d02699bbe9dd11fc Latest update from Google: "Our team is continuing to investigate this issue. We will provide an update by 02/06/2019 23:33 with more information about this problem. Thank you for your patience. We are experiencing high levels of network congestion in the eastern USA, affecting multiple service in Google Cloud, GSuite and YouTube. Users may see slow performance or intermittent errors. We believe we have identified the root cause of the congestion and expect to return to normal service shortly."
  • Time: June 2, 2019, 7:57 p.m.
    Status: Monitoring
    Update: We have narrowed the issue to the ongoing Google outage. We're monitoring the situation. As soon as the Google outage is resolved, the delayed emails will be loaded into Groove.
  • Time: June 2, 2019, 7:57 p.m.
    Status: Monitoring
    Update: We have narrowed the issue to the ongoing Google outage. We're monitoring the situation. As soon as the Google outage is resolved, the delayed emails will be loaded into Groove.
  • Time: June 2, 2019, 7:54 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issue. Gmail mail processing is delayed, however forwarded inboxes continue to function regularly.
  • Time: June 2, 2019, 7:54 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issue. Gmail mail processing is delayed, however forwarded inboxes continue to function regularly.
  • Time: June 2, 2019, 7:31 p.m.
    Status: Investigating
    Update: We're experiencing delays in processing incoming emails from Gmail. We're investigating a possible relation to current Google issues.

Updates:

  • Time: May 22, 2019, 2:14 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 22, 2019, 1:53 p.m.
    Status: Identified
    Update: Issue has been identified and a fix will be rolled out in a few moments.
  • Time: May 22, 2019, 1:52 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

Updates:

  • Time: May 22, 2019, 2:14 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 22, 2019, 1:53 p.m.
    Status: Identified
    Update: Issue has been identified and a fix will be rolled out in a few moments.
  • Time: May 22, 2019, 1:52 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

Updates:

  • Time: May 21, 2019, 1:23 p.m.
    Status: Resolved
    Update: We've rolled out the fix and all customers should now be able to access Groove correctly.
  • Time: May 21, 2019, 1:20 p.m.
    Status: Identified
    Update: We're identified the issue and rolling out a fix right now.
  • Time: May 21, 2019, 1:18 p.m.
    Status: Investigating
    Update: We've noticed an issue where customers are erroneously presented with a demo mailbox when they have a fully working mailbox. We are currently investigating what's causing the issue.

Updates:

  • Time: May 21, 2019, 1:23 p.m.
    Status: Resolved
    Update: We've rolled out the fix and all customers should now be able to access Groove correctly.
  • Time: May 21, 2019, 1:20 p.m.
    Status: Identified
    Update: We're identified the issue and rolling out a fix right now.
  • Time: May 21, 2019, 1:18 p.m.
    Status: Investigating
    Update: We've noticed an issue where customers are erroneously presented with a demo mailbox when they have a fully working mailbox. We are currently investigating what's causing the issue.

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Frequently Asked Questions - Groove

Is there a Groove outage?
The current status of Groove is: Systems Active
Where can I find the official status page of Groove?
The official status page for Groove is here
How can I get notified if Groove is down or experiencing an outage?
To get notified of any status changes to Groove, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Groove every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Groove do?
Groove offers a user-friendly and robust helpdesk software with features like shared inbox, chat, and knowledge base, making it a great alternative to Zendesk.

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