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Is there an Guru outage?

Guru status: Systems Active

Last checked: 2 minutes ago

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Guru outages and incidents

Outage and incident data over the last 30 days for Guru.

There have been 0 outages or incidents for Guru in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Guru

Outlogger tracks the status of these components for Xero:

Analytics Active
API Active
Extension Active
Message Delivery Active
Slack bot Active
User Support System Active
Web App Active
Databases Active
File Service API Active
File Service Conversions Active
Servers Active
Stripe API Active
Zuora Production API Active
Component Status
Analytics Active
API Active
Extension Active
Message Delivery Active
Slack bot Active
User Support System Active
Web App Active
Active
Databases Active
File Service API Active
File Service Conversions Active
Servers Active
Stripe API Active
Zuora Production API Active

Latest Guru outages and incidents.

View the latest incidents for Guru and check for official updates:

Updates:

  • Time: March 14, 2022, 3:51 p.m.
    Status: Resolved
    Update: This incident has been resolved, and we will continue monitoring. Thank you for your patience and understanding.
  • Time: March 14, 2022, 3:45 p.m.
    Status: Investigating
    Update: We are in the process of bringing Guru's services back online. We will closely monitor this situation and update the status of this incident shortly as we investigate further.
  • Time: March 14, 2022, 3:27 p.m.
    Status: Investigating
    Update: Our team is continuing to investigate the issue. We apologize for the inconvenience this has caused.
  • Time: March 14, 2022, 3:08 p.m.
    Status: Investigating
    Update: We are currently investigating an outage with the Guru service.

Updates:

  • Time: Dec. 15, 2021, 4:42 p.m.
    Status: Resolved
    Update: Guru is back up and running now and this incident is fully resolved.
  • Time: Dec. 15, 2021, 4:30 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Dec. 15, 2021, 4:30 p.m.
    Status: Monitoring
    Update: Guru's services are back up and running. Users will be able to sign in and access our app again. Our team will continue to closely monitor the issue. Thanks again for working through this with us.
  • Time: Dec. 15, 2021, 4:20 p.m.
    Status: Identified
    Update: We've identified the root cause of the issue to be a service outage from AWS. AWS has shared that they are back up and running. Our engineering team is investigating the impacts on Guru's services. We will continue to share updates as soon as we have a resolution. Thanks again for your continued patience and understanding.
  • Time: Dec. 15, 2021, 3:44 p.m.
    Status: Investigating
    Update: We're continuing to investigate the issue. We've identified reports of an outage from our service provider, Amazon Web Services, which is likely contributing to the outage. We will continue to communicate updates as we learn them. Thanks again for your patience and understanding.
  • Time: Dec. 15, 2021, 3:35 p.m.
    Status: Investigating
    Update: We're currently experiencing issues with our services. Our team is actively working to identify the root cause and implement a solution. We'll keep you updated here as we continue to investigate. We appreciate your patience and understanding.

Updates:

  • Time: Oct. 29, 2021, 3:41 p.m.
    Status: Resolved
    Update: Guru's Slack App experienced a partial outage from 9:40AM ET to 9:57AM ET. Commands handled by the Slackbot service were nonfunctional during this period of time.

Updates:

  • Time: Oct. 15, 2021, 2:27 p.m.
    Status: Resolved
    Update: We have implemented a resolution for the team creation issue, and we are monitoring performance.
  • Time: Oct. 15, 2021, 1:36 p.m.
    Status: Investigating
    Update: We have identified a gateway timeout issue that is occurring when a new Guru team is created, preventing a new team creator from accessing their Guru account. This issue is not impacting users with an existing Guru team. Our engineering team is actively working on a resolution, and we will provide an update once this is resolved.

Updates:

  • Time: Sept. 1, 2021, 12:05 a.m.
    Status: Resolved
    Update: Zuora has resolved the incident. Guru’s Billing page is now operating as normal.
  • Time: Aug. 31, 2021, 10:54 p.m.
    Status: Identified
    Update: Our subscription management provider, Zuora, is experiencing performance issues. Users may have trouble viewing and using the Billing page in Guru. Users are able to access Guru properly across all other services. We will closely monitor this situation and update the status of this incident when we learn more.

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Frequently Asked Questions - Guru

Is there a Guru outage?
The current status of Guru is: Systems Active
Where can I find the official status page of Guru?
The official status page for Guru is here
How can I get notified if Guru is down or experiencing an outage?
To get notified of any status changes to Guru, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Guru every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Guru do?
Guru is a comprehensive platform that combines wiki, intranet, and knowledge base to simplify information management and provide a reliable source of truth for your organization.

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