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Is there an Guru outage?

Guru status: Systems Active

Last checked: a minute ago

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Guru outages and incidents

Outage and incident data over the last 30 days for Guru.

There have been 0 outages or incidents for Guru in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Guru

Outlogger tracks the status of these components for Xero:

Analytics Active
API Active
Extension Active
Message Delivery Active
Slack bot Active
User Support System Active
Web App Active
Databases Active
File Service API Active
File Service Conversions Active
Servers Active
Stripe API Active
Zuora Production API Active
Component Status
Analytics Active
API Active
Extension Active
Message Delivery Active
Slack bot Active
User Support System Active
Web App Active
Active
Databases Active
File Service API Active
File Service Conversions Active
Servers Active
Stripe API Active
Zuora Production API Active

Latest Guru outages and incidents.

View the latest incidents for Guru and check for official updates:

Updates:

  • Time: Aug. 10, 2021, 4:50 p.m.
    Status: Resolved
    Update: Our vendor has resolved this issue. Guru Analytics are running properly. Thank you for your patience and understanding.
  • Time: Aug. 10, 2021, 3:57 p.m.
    Status: Monitoring
    Update: Our vendor providing our analytics server has identified and resolved the issue. They are actively monitoring their system to ensure services are stable again. Guru's Analytics are loading again properly.
  • Time: Aug. 10, 2021, 12:38 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with our vendor regarding our analytics services. As updates are provided by our vendor we will update this incident. https://status.snowflake.com/incidents/5zf98kngrhv3

Updates:

  • Time: Aug. 6, 2021, 8:25 p.m.
    Status: Resolved
    Update: Our team has resolved the issues with new users signing in. We appreciate your patience and understanding as our team worked to fix this.
  • Time: Aug. 6, 2021, 7:50 p.m.
    Status: Identified
    Update: We've identified an issue in Guru with new users being unable to sign in and activate their accounts. Our engineering team has identified the issue and they're actively working on a fix. We'll update you here once this is resolved.

Updates:

  • Time: July 23, 2021, 1:58 p.m.
    Status: Resolved
    Update: Our team has resolved the issue. Direct messages with Guru's Slack App are working properly again now. We appreciate your patience and understanding as we worked to fix the problem.
  • Time: July 22, 2021, 4:16 p.m.
    Status: Investigating
    Update: Direct messages in Guru's Slack App are not functioning. Users will not be able to create activity feeds in Slack. All other Guru actions in Slack are functioning properly using the slash command and message actions. Our team is actively investigating the issue. We will update you here as soon as direct messages are working again.

Updates:

  • Time: July 15, 2021, 7:03 p.m.
    Status: Resolved
    Update: This incident has been resolved, and we will continue monitoring. Thank you for your patience and understanding.
  • Time: July 15, 2021, 6:24 p.m.
    Status: Monitoring
    Update: A fix has been implemented and Guru's services are accessible again. We are actively monitoring the situation, and will continue to share updates.
  • Time: July 15, 2021, 6:04 p.m.
    Status: Investigating
    Update: While we continue to investigate the issue, we are taking measures to restore Guru services as quickly as possible. We will share another update shortly, thank you for your patience.
  • Time: July 15, 2021, 5:16 p.m.
    Status: Investigating
    Update: Our team is continuing to investigate the issue. We apologize for the inconvenience this has caused.
  • Time: July 15, 2021, 4:27 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with Guru’s application. We will update you here as we learn more.

Updates:

  • Time: June 30, 2021, 8:05 p.m.
    Status: Resolved
    Update: Snowflake has resolved the incident. Guru’s Analytics Dashboard is now operating as normal.
  • Time: June 30, 2021, 7:20 p.m.
    Status: Identified
    Update: Our Analytics provider, Snowflake, is experiencing intermittent issues. Users may have trouble viewing the Analytics dashboards in Guru. Users are able to access Guru properly across all other services.

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Frequently Asked Questions - Guru

Is there a Guru outage?
The current status of Guru is: Systems Active
Where can I find the official status page of Guru?
The official status page for Guru is here
How can I get notified if Guru is down or experiencing an outage?
To get notified of any status changes to Guru, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Guru every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Guru do?
Guru is a comprehensive platform that combines wiki, intranet, and knowledge base to simplify information management and provide a reliable source of truth for your organization.

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