Is there an Highspot outage?

Highspot status: Systems Active

Last checked: 4 minutes ago

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Highspot outages and incidents

Outage and incident data over the last 30 days for Highspot.

There have been 1 outages or incidents for Highspot in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Highspot

Outlogger tracks the status of these components for Xero:

Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Component Status
Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active

Latest Highspot outages and incidents.

View the latest incidents for Highspot and check for official updates:

Updates:

  • Time: May 5, 2024, 2:27 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 4, 2024, 10:35 p.m.
    Status: Monitoring
    Update: We continue to see data-recovery progress in a positive direction in the Engagement & Analytics tabs. We will continue to monitor this issue & provide another update at 9PM PT.
  • Time: May 4, 2024, 7:50 p.m.
    Status: Monitoring
    Update: Our Engineering Team has deployed a fix for the data delay in the Engagement & Analytics tabs & we are seeing positive signs of recovery. We are continuing to monitor this issue and will provide another update at 4PM PT.
  • Time: May 4, 2024, 4:03 p.m.
    Status: Monitoring
    Update: Our infrastructure continues to show positive signs of recovery, but we cannot provide a specific ETA when Engagement & Analytics data will no longer be stale. Updates to follow.
  • Time: May 4, 2024, 11:16 a.m.
    Status: Monitoring
    Update: Our engineering team continues to monitor the recovery of the affected infrastructure. We remain unable to provide a specific ETA for when this issue will be resolved.
  • Time: May 4, 2024, 6:46 a.m.
    Status: Monitoring
    Update: We continue to monitor the recovery of the affected infrastructure, and do not yet have an ETA for when Engagement & Analytics data will be fully updated.
  • Time: May 4, 2024, 4:34 a.m.
    Status: Monitoring
    Update: Customers in AMERICAS1 will experience delayed updates to Engagement & Analytics data. Our engineering team has identified the root cause and is monitoring the recovery of the affected infrastructure.

Updates:

  • Time: April 23, 2024, 4:57 p.m.
    Status: Resolved
    Update: The Engineering Team has identified the root of the performance degradation issues and instituted a fix. This incident is fully resolved.
  • Time: April 23, 2024, 3:57 p.m.
    Status: Investigating
    Update: We are continuing to investigate reports of performance degradation issues in the AMERICAS1, AMERICAS2, and EMEA1 Data Centers. We will provide another update at 10AM PT.
  • Time: April 23, 2024, 2:52 p.m.
    Status: Investigating
    Update: We are currently investigating reports of content processing delays & performance degradation in our AMERICAS1, AMERICAS2, EMEA1 Data Centers. We will provide another update at 9AM PT.

Updates:

  • Time: Feb. 26, 2024, 10 p.m.
    Status: Resolved
    Update: This incident has been resolved. Pitches & Digital Rooms are flowing into the Engagement tab. The data sync will be caught up by EOD.
  • Time: Feb. 26, 2024, 7:46 p.m.
    Status: Monitoring
    Update: A fix has been implemented for newly created Digital Sales Rooms/Pitches not showing up in the Engagement Tab. We expect newly created Digital Sales Rooms/Pitches to appear in the Engagement tab over the next 4-8 hours. We will provide another update at 2PM PT.
  • Time: Feb. 26, 2024, 6:43 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 26, 2024, 6:43 p.m.
    Status: Investigating
    Update: We are investigating reports regarding an issue related to newly created Digital Sales Rooms/Pitches not being listed in the Engagement tab. We are actively investigating this issue and will provide further details regarding symptoms and scope at 12:00 Pacific Time.

Updates:

  • Time: Feb. 8, 2024, 1:34 p.m.
    Status: Resolved
    Update: The issue related to Pitch in our EMEA1 Data Center has now been resolved. Users were unable to access the Engagement tab to review pitches whilst this issue was in place. All customers with impacted Pitch in our EMEA1 Data Center have been notified.
  • Time: Feb. 8, 2024, 12:53 p.m.
    Status: Investigating
    Update: We are investigating reports regarding an issue related to Pitch in our EMEA1 Data Center. We are actively investigating this issue and will provide further details regarding symptoms and scope at 5:30am Pacific Time.

Updates:

  • Time: Jan. 25, 2024, 1:24 a.m.
    Status: Resolved
    Update: There have been no further reports of performance degradation in AMERICAS2 Data Center. All Highspot functionality is fully operational.
  • Time: Jan. 24, 2024, 10:34 p.m.
    Status: Monitoring
    Update: We have implemented additional back-end capacity to reduce the latency issues occurring in AMERICAS2 Data Center. We will continue to monitor any reports of performance degradation in AMERICAS2 Data Center.
  • Time: Jan. 24, 2024, 7:55 p.m.
    Status: Investigating
    Update: We have seen the latency issues in AMERICAS2 Data Center subside, but we are continuing to work on identifying the root cause. We will provide another update at 2:30PM PT.
  • Time: Jan. 24, 2024, 5:50 p.m.
    Status: Investigating
    Update: We are continuing to investigate the performance degradation issues occurring in AMERICAS2 Data Center. We will provide another update at 12PM PT.
  • Time: Jan. 24, 2024, 4:28 p.m.
    Status: Investigating
    Update: We are currently investigating reports of performance degradation, including slowness, in our AMERICAS2 Data Center. We will provide another update at 10AM PT.

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Frequently Asked Questions - Highspot

Is there a Highspot outage?
The current status of Highspot is: Systems Active
Where can I find the official status page of Highspot?
The official status page for Highspot is here
How can I get notified if Highspot is down or experiencing an outage?
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