Is there an Highspot outage?

Highspot status: Systems Active

Last checked: 56 seconds ago

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Highspot outages and incidents

Outage and incident data over the last 30 days for Highspot.

There have been 1 outages or incidents for Highspot in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Highspot

Outlogger tracks the status of these components for Xero:

Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Component Status
Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active

Latest Highspot outages and incidents.

View the latest incidents for Highspot and check for official updates:

Updates:

  • Time: July 11, 2023, 8:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 11, 2023, 7:28 p.m.
    Status: Investigating
    Update: We are continuing to investigate the login & performance degradation issues.
  • Time: July 11, 2023, 6:08 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 11, 2023, 5:58 p.m.
    Status: Investigating
    Update: We are currently investigating reports of login & performance degradation issues in Americas1 & Americas2.

Updates:

  • Time: May 23, 2023, 5:57 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 23, 2023, 4:33 p.m.
    Status: Monitoring
    Update: Our engineering team has implemented a solution and we are currently monitoring.
  • Time: May 23, 2023, 4:04 p.m.
    Status: Investigating
    Update: We are currently investigating reports of delayed content processing in AMERICAS1.

Updates:

  • Time: April 28, 2023, 6:22 p.m.
    Status: Resolved
    Update: The performance degradation related to our AMERICAS2 Data Center has now been resolved. All customers in this Data Center should now see Highspot performance fully back to normal. If you have any questions on this issue, please reach out to [email protected]. We appreciate your patience as we worked to resolve this issue.
  • Time: April 28, 2023, 4:30 p.m.
    Status: Monitoring
    Update: We are continuing to monitor the metrics actively as the performance goes back to normal. The next update will be at 11:30 AM Pacific Time.
  • Time: April 28, 2023, 3:32 p.m.
    Status: Monitoring
    Update: We have made changes to alleviate an issue previously reported with performance degradation in our AMERICAS2 Data Center. Our Engineers continue to work on this issue with high priority. All customers should now be able to see improved performance in the AMERICAS2 Data Center. We will provide an update at 9:30 AM Pacific Time.
  • Time: April 28, 2023, 3:02 p.m.
    Status: Investigating
    Update: We are investigating reports regarding an issue related to performance degradation in our AMERICAS2 Data Center. We are actively investigating this issue and will provide further details regarding symptoms and scope at 8:30 AM Pacific Time.

Updates:

  • Time: March 17, 2023, 7:55 p.m.
    Status: Resolved
    Update: Authentication updates done as part of release caused an issue with Salesforce account linking. In order to resolve any linking issues, please unlink and relink your Salesforce account within your User Cloud Settings page. https://help.highspot.com/hc/en-us/articles/214982543-Use-Highspot-with-Salesforce-Classic#h_01FRGZ9TYKYQTMW4S801T47F05
  • Time: March 17, 2023, 7:02 p.m.
    Status: Identified
    Update: We are continuing to investigate the issue. Guidance to re-link the Salesforce account remains. 1. In Highspot, go to Settings > Cloud Services. 2. Under CRM Service, next to Salesforce, select Unlink Account next to the Salesforce line within the Cloud Services page. 3. Select Link, a dialog box will appear and select Link 4. Sign in to your Salesforce account.
  • Time: March 17, 2023, 5:52 p.m.
    Status: Identified
    Update: We have identified an issue regarding some users losing their link to their Salesforce account. In order to resolve, please unlink and relink your Salesforce account within your User Cloud Settings page. https://help.highspot.com/hc/en-us/articles/214982543-Use-Highspot-with-Salesforce-Classic#h_01FRGZ9TYKYQTMW4S801T47F05 We will provide an update at 12:00 PM Pacific Time.
  • Time: March 17, 2023, 4:35 p.m.
    Status: Investigating
    Update: We are investigating reports regarding users losing their link to their Salesforce account. We are aware of this issue, and our Engineering team is investigating with the highest priority. While we investigate, we advise users to manually relink their Salesforce accounts. We will provide an update in an hour.

Updates:

  • Time: Oct. 7, 2022, 4:10 p.m.
    Status: Resolved
    Update: We are actively monitoring all components to ensure a full service recovery for all users. We will update again when we are confident that all services have been restored. All customers should now be able to use all services in the EMEA1 Data Center. However, if you experience errors with any service, please contact Highspot Support ([email protected]) for assistance.

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Frequently Asked Questions - Highspot

Is there a Highspot outage?
The current status of Highspot is: Systems Active
Where can I find the official status page of Highspot?
The official status page for Highspot is here
How can I get notified if Highspot is down or experiencing an outage?
To get notified of any status changes to Highspot, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Highspot every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here