Is there an Highspot outage?

Highspot status: Systems Active

Last checked: 9 minutes ago

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Highspot outages and incidents

Outage and incident data over the last 30 days for Highspot.

There have been 1 outages or incidents for Highspot in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Highspot

Outlogger tracks the status of these components for Xero:

Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Component Status
Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active
Active
Administration & Authentication Active
Analytics Active
Content Active
CRM Integration Active
Engagement Active
Learning Active
Pitches Active
Search Active
Support Center Active

Latest Highspot outages and incidents.

View the latest incidents for Highspot and check for official updates:

Updates:

  • Time: Dec. 8, 2021, 12:41 a.m.
    Status: Resolved
    Update: This incident is resolved.
  • Time: Dec. 7, 2021, 11:30 p.m.
    Status: Monitoring
    Update: Video processing pipelines have been restored and we are observing that queued jobs for video content are processing successfully, though customers may continue to experience delays as our queues catch up. We will continue to monitor closely for any further delays or failures.
  • Time: Dec. 7, 2021, 10:41 p.m.
    Status: Identified
    Update: Our engineers and AWS support team have identified the likely root cause of video processing delays in AMERICAS data centers as a side-effect of an ongoing issue today at AWS (https://status.aws.amazon.com/). As AWS progresses toward a resolution, we will continue to monitor video processing jobs. Customers need not take any action as we will automatically retry failed video processing jobs as soon as processing pipelines are back online.
  • Time: Dec. 7, 2021, 9:02 p.m.
    Status: Investigating
    Update: We are aware of video processing delays affecting customers in AMERICAS data centers. This is likely related to an ongoing issue today at AWS (https://status.aws.amazon.com/). Our engineers are working to confirm the root cause of the issues and identify possible workarounds.

Updates:

  • Time: July 26, 2021, 7:50 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 26, 2021, 7:46 p.m.
    Status: Monitoring
    Update: A fix for this critical outage has been implemented and we are actively monitoring all components to ensure a full service recovery for all users. We will update again when we are confident that all services have been restored.
  • Time: July 26, 2021, 7:41 p.m.
    Status: Identified
    Update: We are aware of and urgently addressing major service interruptions across our AMERICAS1 data center. Highspot is currently unavailable for users in this data center. We will provide an update every 15 minutes or when the issue is resolved.

Updates:

  • Time: May 19, 2021, 5:40 p.m.
    Status: Resolved
    Update: Customers using a specific third-party software application have encountered content-related issues with Highspot over the past couple of days. We have identified a workaround for customers. Please contact our support team if you are experiencing problems loading or adding content to Highspot.
  • Time: May 19, 2021, 4:37 p.m.
    Status: Identified
    Update: We have identified a candidate root cause for this issue that is related to third-party software installed on some customer networks. Our support team is working directly with all affected users to gather information and help resolve the issue.
  • Time: May 19, 2021, 2 p.m.
    Status: Investigating
    Update: Our engineers are continuing to investigate this issue. We deployed an update last evening that addressed the issue for some users. We have data from users who are still experiencing the issue and we are actively investigating. The Highspot mobile apps are unaffected by this issue.
  • Time: May 19, 2021, 2:22 a.m.
    Status: Investigating
    Update: Our engineers are continuing to investigate this issue. We released an update earlier today that has addressed the issue for some users. In addition, the Highspot mobile apps are unaffected by this issue so users may be able to work around the issue using mobile apps for now. We will provide another update at 7 AM Pacific Time.
  • Time: May 18, 2021, 10:48 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 18, 2021, 8:37 p.m.
    Status: Investigating
    Update: Our engineers are continuing to investigate an issue that is causing content loading failures for some users. We are working closely with customers experiencing this issue to gather data and identify the root cause.
  • Time: May 18, 2021, 6:34 p.m.
    Status: Investigating
    Update: Our engineers are continuing to investigate an issue that is causing content loading failures for some users.
  • Time: May 18, 2021, 5:30 p.m.
    Status: Investigating
    Update: We are actively investigating an issue that is causing content loading failures for some users.

Updates:

  • Time: March 30, 2021, 11:55 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 30, 2021, 11:55 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: March 30, 2021, 11:33 p.m.
    Status: Identified
    Update: We continue to work on an issue related to Email Pitching in our AMERICAS1 Region. Our Engineers are actively working on this issue with high priority. We will provide an update at 5:00pm Pacific Time.
  • Time: March 30, 2021, 11 p.m.
    Status: Identified
    Update: We continue to work on an issue related to Email Pitching in our AMERICAS1 Region. Our Engineers are actively working on this issue with high priority. We will provide an update at 4:30pm Pacific Time.
  • Time: March 30, 2021, 10:32 p.m.
    Status: Identified
    Update: We continue to work on an issue related to Email Pitching in our AMERICAS1 Region. Our Engineers are actively working on this issue with high priority. We will provide an update at 4:00pm Pacific Time.
  • Time: March 30, 2021, 10 p.m.
    Status: Identified
    Update: We have identified an issue related to Email Pitching in our AMERICAS1 Data Center. Our Engineers are actively working on this issue with high priority. We will provide an update at 3:30pm Pacific Time.
  • Time: March 30, 2021, 9:31 p.m.
    Status: Investigating
    Update: We are continuing to investigate reports regarding an issue related to Email Pitching in our AMERICAS1 Data Center. Some customers may observe email pitch activity events noting that an email could not be delivered because the email account does not appear to be valid. We will provide an update at 3:00pm Pacific Time.
  • Time: March 30, 2021, 8:55 p.m.
    Status: Investigating
    Update: We are investigating reports regarding an issue related to Pitching in our AMERICAS1 Data Center. We are actively investigating this issue and will provide further details regarding symptoms and scope at 2:30pm Pacific Time.

Updates:

  • Time: March 26, 2021, 11:57 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 26, 2021, 9:50 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. Most Keynote files have successfully completed processing, and we expect all files to complete processing by 1700 PDT.
  • Time: March 26, 2021, 8:10 p.m.
    Status: Investigating
    Update: Keynote processing is currently delayed in AMERICAS1. We are investigating.

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Frequently Asked Questions - Highspot

Is there a Highspot outage?
The current status of Highspot is: Systems Active
Where can I find the official status page of Highspot?
The official status page for Highspot is here
How can I get notified if Highspot is down or experiencing an outage?
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