Time: June 25, 2024, 9:48 p.m.

Status: Resolved

Update: Our team has resolved the performance issue, and Cloud 1 is now operating normally. If you experience any further performance problems, please open a support ticket. Thank you for your patience and understanding.

Time: June 25, 2024, 6:29 p.m.

Status: Monitoring

Update: Restarting Cloud 1 has resolved the performance issue. We will continue to monitor to ensure stability. Thank you for your patience and understanding.

Time: June 25, 2024, 5:44 p.m.

Status: Investigating

Update: During our investigation, we identified a service degradation and will be restarting the service to help address the issue. As a result, users may need to log in again. Our team is working diligently to resolve the issue as quickly as possible. Further updates will be provided as we have more information.

Time: June 25, 2024, 4:30 p.m.

Status: Investigating

Update: We are currently experiencing intermittent performance issues that may cause slowness in your experience with the Impexium platform. Our team is actively investigating the cause and working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as we have more information.

Time: June 25, 2024, 9:48 p.m.

Status: Resolved

Update: Our team has resolved the performance issue, and Cloud 1 is now operating normally. If you experience any further performance problems, please open a support ticket. Thank you for your patience and understanding.

Time: June 25, 2024, 6:29 p.m.

Status: Monitoring

Update: Restarting Cloud 1 has resolved the performance issue. We will continue to monitor to ensure stability. Thank you for your patience and understanding.

Time: June 25, 2024, 5:44 p.m.

Status: Investigating

Update: During our investigation, we identified a service degradation and will be restarting the service to help address the issue. As a result, users may need to log in again. Our team is working diligently to resolve the issue as quickly as possible. Further updates will be provided as we have more information.

Time: June 25, 2024, 4:30 p.m.

Status: Investigating

Update: We are currently experiencing intermittent performance issues that may cause slowness in your experience with the Impexium platform. Our team is actively investigating the cause and working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as we have more information.

Time: May 30, 2024, 5:54 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: May 30, 2024, 5:54 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: May 30, 2024, 5:17 p.m.

Status: Investigating

Update: During our ongoing monitoring, we have detected new occurrences of the Single Sign-On (SSO) login issues with third-party providers. Our technical team continues to actively investigate these new instances to identify the root cause. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution. We will continue to provide updates as more information becomes available.

Time: May 30, 2024, 5:17 p.m.

Status: Investigating

Update: During our ongoing monitoring, we have detected new occurrences of the Single Sign-On (SSO) login issues with third-party providers. Our technical team continues to actively investigate these new instances to identify the root cause. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution. We will continue to provide updates as more information becomes available.

Time: May 30, 2024, 3:13 p.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.

Time: May 30, 2024, 3:13 p.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.

Time: May 30, 2024, 2:12 p.m.

Status: Investigating

Update: We are aware of issues affecting the Single Sign-On (SSO) login through third-party providers, impacting some of our users. Our technical team is actively investigating the root cause of these failures. At this time, there is no identified workaround. We understand the inconvenience this may cause and are committed to resolving the issue as swiftly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding

Time: May 30, 2024, 2:12 p.m.

Status: Investigating

Update: We are aware of issues affecting the Single Sign-On (SSO) login through third-party providers, impacting some of our users. Our technical team is actively investigating the root cause of these failures. At this time, there is no identified workaround. We understand the inconvenience this may cause and are committed to resolving the issue as swiftly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding

Time: April 5, 2024, 7:32 p.m.

Status: Resolved

Update: This incident has been monitored and verified as resolved. No new reports.

Time: April 5, 2024, 7:32 p.m.

Status: Resolved

Update: This incident has been monitored and verified as resolved. No new reports.

Time: Dec. 28, 2023, 8:49 p.m.

Status: Identified

Update: The ledger creation process in Impexium may fail if the batch contains canceled invoices with a $0 line item. Our team has deployed an interim solution to address this and is monitoring its effectiveness. A permanent resolution is being tested and will be deployed in a hotfix. If you receive an error when creating a ledger, please contact us at [email protected] We appreciate your patience and partnership.

Time: Dec. 28, 2023, 8:49 p.m.

Status: Identified

Update: The ledger creation process in Impexium may fail if the batch contains canceled invoices with a $0 line item. Our team has deployed an interim solution to address this and is monitoring its effectiveness. A permanent resolution is being tested and will be deployed in a hotfix. If you receive an error when creating a ledger, please contact us at [email protected] We appreciate your patience and partnership.

Time: Dec. 28, 2023, 2:31 p.m.

Status: Identified

Update: The ledger creation process in Impexium may fail if the batch contains canceled invoices with a $0 line item. Our team has identified the cause, and the review of options to achieve a successful resolution is ongoing. We will keep you updated until the issue is resolved. If you receive an error when creating a ledger please contact us at [email protected] We appreciate your patience and partnership.

Time: Dec. 28, 2023, 2:31 p.m.

Status: Identified

Update: The ledger creation process in Impexium may fail if the batch contains canceled invoices with a $0 line item. Our team has identified the cause, and the review of options to achieve a successful resolution is ongoing. We will keep you updated until the issue is resolved. If you receive an error when creating a ledger please contact us at [email protected] We appreciate your patience and partnership.

Time: Dec. 27, 2023, 1:27 p.m.

Status: Investigating

Update: You may receive errors when creating a ledger to post a batch containing invoice cancellations in Impexium. Our team is actively working on diagnosis and resolution. Rest assured, our teams view this as urgent and are actively working to solve this for you. We will keep you updated until the issue is resolved. We appreciate your patience and partnership. For immediate support, please contact us at [email protected].

Time: Dec. 27, 2023, 1:27 p.m.

Status: Investigating

Update: You may receive errors when creating a ledger to post a batch containing invoice cancellations in Impexium. Our team is actively working on diagnosis and resolution. Rest assured, our teams view this as urgent and are actively working to solve this for you. We will keep you updated until the issue is resolved. We appreciate your patience and partnership. For immediate support, please contact us at [email protected].

Time: Oct. 13, 2023, 9:15 p.m.

Status: Postmortem

Update: **Incident Summary:** On 10/12/2023, Impexium clients hosted on Cloud 4 experienced a service disruption starting at 2:45 PM. ‌  **Root Cause:** The service disruption resulted from an unexpected spike in database activity. This surge overwhelmed our auditing system that tracks database operations, leading to performance degradation and the subsequent lockup of essential database processes on Cloud 4. Data Integrity remains intact; no data was lost. ‌  **Mitigation and Preventive Measures:** To mitigate the risk of a recurrence, we are implementing the following actions: * Optimizing the auditing system to handle increased workloads more efficiently. * Fine-tuning trigger configurations to reduce system overhead.   We appreciate your patience and partnership.  Please contact us at [[email protected]](mailto:[email protected]) should you have any additional questions.

Time: Oct. 12, 2023, 9:49 p.m.

Status: Resolved

Update: Impexium’s platform performance has returned to normal levels. We appreciate your patience and partnership. In the next 24 to 48 business hours, we will share a final update regarding the outage, including a root cause summary and corrective measures taken. Please contact us at [email protected] should you have any additional questions.

Time: Oct. 12, 2023, 8:12 p.m.

Status: Identified

Update: Currently, clients hosted on Impexium Cloud 4 are unable to access Impexium. Rest assured, our teams view this as urgent and are actively working to solve this for you. We expect platform performance will return to normal levels in the next sixty to ninety minutes. We appreciate your patience and partnership. For immediate support or questions regarding your association’s hosting environment, please contact us at [email protected].

Time: Oct. 12, 2023, 4:34 p.m.

Status: Identified

Update: When accessing Impexium, you and your members may experience significant processing and navigation delays. Our team has identified the cause and is actively working toward a resolution. Rest assured, our teams view this as urgent and are actively working to solve this for you. We expect platform performance will return to normal levels by the end of today. We appreciate your patience and partnership. For immediate support, please contact us at [email protected].