Time: Oct. 13, 2023, 9:15 p.m.

Status: Postmortem

Update: **Incident Summary:** On 10/12/2023, Impexium clients hosted on Cloud 4 experienced a service disruption starting at 2:45 PM. ‌  **Root Cause:** The service disruption resulted from an unexpected spike in database activity. This surge overwhelmed our auditing system that tracks database operations, leading to performance degradation and the subsequent lockup of essential database processes on Cloud 4. Data Integrity remains intact; no data was lost. ‌  **Mitigation and Preventive Measures:** To mitigate the risk of a recurrence, we are implementing the following actions: * Optimizing the auditing system to handle increased workloads more efficiently. * Fine-tuning trigger configurations to reduce system overhead.   We appreciate your patience and partnership.  Please contact us at [[email protected]](mailto:[email protected]) should you have any additional questions.

Time: Oct. 12, 2023, 9:49 p.m.

Status: Resolved

Update: Impexium’s platform performance has returned to normal levels. We appreciate your patience and partnership. In the next 24 to 48 business hours, we will share a final update regarding the outage, including a root cause summary and corrective measures taken. Please contact us at [email protected] should you have any additional questions.

Time: Oct. 12, 2023, 8:12 p.m.

Status: Identified

Update: Currently, clients hosted on Impexium Cloud 4 are unable to access Impexium. Rest assured, our teams view this as urgent and are actively working to solve this for you. We expect platform performance will return to normal levels in the next sixty to ninety minutes. We appreciate your patience and partnership. For immediate support or questions regarding your association’s hosting environment, please contact us at [email protected].

Time: Oct. 12, 2023, 4:34 p.m.

Status: Identified

Update: When accessing Impexium, you and your members may experience significant processing and navigation delays. Our team has identified the cause and is actively working toward a resolution. Rest assured, our teams view this as urgent and are actively working to solve this for you. We expect platform performance will return to normal levels by the end of today. We appreciate your patience and partnership. For immediate support, please contact us at [email protected].

Time: Dec. 26, 2023, 10:18 p.m.

Status: Resolved

Update: Impexium resolved the previously reported issue where staff and members may be unable to add multiple attendees through the group registration process. We appreciate your patience and partnership. Please contact us at [email protected] should you have any additional questions.

Time: Oct. 18, 2023, 6:51 p.m.

Status: Identified

Update: When registering multiple individuals for an event, staff and members may be unable to add multiple attendees through the group registration process. Our team has identified the cause and is actively working toward a successful resolution. The resolution is scheduled in the Impexium 9.1 Release (December 2023). Until the issue is resolved, we recommend one of the following options: Option #1: Add a Price Record Create a new price record without any price attributes and with the highest applicable amount for the event. The registrants will be eligible for the best price you have configured for the event. Option # 2: Disable Group Registration Disable group registration for events, and each individual can be registered separately. We appreciate your patience and partnership. For immediate assistance, please contact us at [email protected].

Time: Sept. 26, 2023, 2:19 p.m.

Status: Investigating

Update: When registering multiple individuals for an event, staff and members may be unable to add multiple attendees through the group registration process. Our team has not yet identified the cause and is actively working on diagnosis and resolution. Until the issue is resolved, we recommend one of the following stopgap (temporary) options: Option #1: Add a Price Record Create a new price record without any price attributes and with the highest applicable amount for the event. The registrants will be eligible for the best price you have configured for the event. Option # 2: Disable Group Registration Disable group registration for events and each individual can be registered separately. We appreciate your patience and partnership. For immediate support, please contact us at [email protected].

Time: Dec. 26, 2023, 10:18 p.m.

Status: Resolved

Update: Impexium resolved the previously reported issue where staff and members may be unable to add multiple attendees through the group registration process. We appreciate your patience and partnership. Please contact us at [email protected] should you have any additional questions.

Time: Oct. 18, 2023, 6:51 p.m.

Status: Identified

Update: When registering multiple individuals for an event, staff and members may be unable to add multiple attendees through the group registration process. Our team has identified the cause and is actively working toward a successful resolution. The resolution is scheduled in the Impexium 9.1 Release (December 2023). Until the issue is resolved, we recommend one of the following options: Option #1: Add a Price Record Create a new price record without any price attributes and with the highest applicable amount for the event. The registrants will be eligible for the best price you have configured for the event. Option # 2: Disable Group Registration Disable group registration for events, and each individual can be registered separately. We appreciate your patience and partnership. For immediate assistance, please contact us at [email protected].

Time: Sept. 26, 2023, 2:19 p.m.

Status: Investigating

Update: When registering multiple individuals for an event, staff and members may be unable to add multiple attendees through the group registration process. Our team has not yet identified the cause and is actively working on diagnosis and resolution. Until the issue is resolved, we recommend one of the following stopgap (temporary) options: Option #1: Add a Price Record Create a new price record without any price attributes and with the highest applicable amount for the event. The registrants will be eligible for the best price you have configured for the event. Option # 2: Disable Group Registration Disable group registration for events and each individual can be registered separately. We appreciate your patience and partnership. For immediate support, please contact us at [email protected].

Time: April 5, 2024, 7:34 p.m.

Status: Resolved

Update: This issue has been monitored and no new reports. This issue has been resolved.

Time: Oct. 30, 2023, 4:27 p.m.

Status: Identified

Update: When accessing Impexium, you may continue to experience issues with the accurate calculation of installment amounts during the point of purchase or payment. Our team has identified the cause. The resolution is scheduled in the Impexium 9.1 Release (December 2023). We appreciate your patience and partnership. For immediate support, please contact us at [email protected].

Time: Oct. 11, 2023, 12:15 p.m.

Status: Identified

Update: When accessing Impexium, you may continue to experience issues with the accurate calculation of installment amounts during the point of purchase or payment. Our team has identified the cause, and the review of options to achieve a successful resolution is ongoing. We will keep you updated until the issue is resolved. We appreciate your patience and partnership. For immediate support, please contact us at [email protected].

Time: Sept. 21, 2023, 1:47 p.m.

Status: Investigating

Update: The recorded installment amount identified in Impexium may not be calculating correctly at the point of purchase or payment. Our team has not yet identified the cause and is actively working on diagnosis and resolution. Rest assured, our teams view this as urgent and are actively working to solve this for you. We appreciate your patience and partnership. For immediate support, please contact us at [email protected].

Time: April 5, 2024, 7:34 p.m.

Status: Resolved

Update: This issue has been monitored and no new reports. This issue has been resolved.

Time: Oct. 30, 2023, 4:27 p.m.

Status: Identified

Update: When accessing Impexium, you may continue to experience issues with the accurate calculation of installment amounts during the point of purchase or payment. Our team has identified the cause. The resolution is scheduled in the Impexium 9.1 Release (December 2023). We appreciate your patience and partnership. For immediate support, please contact us at [email protected].

Time: Oct. 11, 2023, 12:15 p.m.

Status: Identified

Update: When accessing Impexium, you may continue to experience issues with the accurate calculation of installment amounts during the point of purchase or payment. Our team has identified the cause, and the review of options to achieve a successful resolution is ongoing. We will keep you updated until the issue is resolved. We appreciate your patience and partnership. For immediate support, please contact us at [email protected].

Time: Sept. 21, 2023, 1:47 p.m.

Status: Investigating

Update: The recorded installment amount identified in Impexium may not be calculating correctly at the point of purchase or payment. Our team has not yet identified the cause and is actively working on diagnosis and resolution. Rest assured, our teams view this as urgent and are actively working to solve this for you. We appreciate your patience and partnership. For immediate support, please contact us at [email protected].