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Is there an IgniteTech outage?

IgniteTech status: Systems Active

Last checked: 9 minutes ago

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IgniteTech outages and incidents

Outage and incident data over the last 30 days for IgniteTech.

There have been 0 outages or incidents for IgniteTech in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for IgniteTech

Outlogger tracks the status of these components for Xero:

Component Status

Latest IgniteTech outages and incidents.

View the latest incidents for IgniteTech and check for official updates:

Updates:

  • Time: Dec. 31, 2022, 10:15 a.m.
    Status: Resolved
    Update: As of 10:13 UTC, we consider the issue resolved. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: Dec. 30, 2022, 4:58 p.m.
    Status: Monitoring
    Update: We have successfully performed the upgrade, and all systems should now be operative. Note that the new upgrade introduced support for modern authentication for mailboxes, which can be configured as described in Setting up a new mailbox in Fogbugz using OAuth Authorization. (https://support.fogbugz.com/hc/en-us/articles/9342244973970) If you still face issues using your platform, please raise a ticket with Customer Support, and we will be happy to assist you as required.
  • Time: Dec. 30, 2022, 12:01 p.m.
    Status: Identified
    Update: FogBugz is currently undergoing an unscheduled maintenance and upgrade. As part of this activity, incoming email handling and outgoing email notifications could be impacted, and there could be a temporary downtime experience. We will provide an update once the upgrade is complete. We apologize for any inconvenience.

Updates:

  • Time: Dec. 12, 2022, 9:04 a.m.
    Status: Resolved
    Update: We have confirmed that generation of reports on the StreetSmart Web Portal works again without issues and this incident has been resolved. Please accept our apologies for any inconvenience this issue might have caused.
  • Time: Dec. 12, 2022, 5:12 a.m.
    Status: Monitoring
    Update: As of 04:15 UTC, we implemented a potential solution for the issue related to Generation of reports on the StreetSmart Web Portal . We have identified an issue in one of the configuration parameters and updated it in the backend, and we can no longer reproduce the issue identified. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: Dec. 11, 2022, 8:08 p.m.
    Status: Investigating
    Update: We continue to investigate this issue and will provide prompt updates as soon as we have progress to report.
  • Time: Dec. 11, 2022, 2:13 p.m.
    Status: Investigating
    Update: We are currently investigating an issue relating to the generation of reports on the StreetSmart Web Portal and are working to identify the source of the issue reported. We will provide further updates as they become available.

Updates:

  • Time: Nov. 29, 2022, 9:13 a.m.
    Status: Resolved
    Update: All services for Tradebeam are back online and performing at the usual levels. Thanks for your patience while our team was resolving the issue.
  • Time: Nov. 28, 2022, 3:37 p.m.
    Status: Investigating
    Update: We are aware of certain issues affecting the ability for suppliers to upload their ASNs and Promises into Tradebeam. We are working in identifying the root cause of the issue and will provide further updates as they become available.

Updates:

  • Time: Nov. 25, 2022, 11:10 a.m.
    Status: Resolved
    Update: As of November 23rd, 19:30 UTC We have resolved some failing processes that were blocking access to StreetSmart resources. We have recovered the access to StreetSmart Web (www.streetsmartmobile.com) and Backend (web.streetsmartmobile.com) resources now and can see the service functioning as intended. Additionally, we have identified specific resources and triggers for additional monitoring, which will help us more rapidly detect and resolve similar issues should they reoccur. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: Nov. 24, 2022, 7:12 a.m.
    Status: Monitoring
    Update: As of November 23rd, 19:30 UTC, we have resolved some failing processes that were blocking access to StreetSmart resources. We have recovered the access to StreetSmart Web (www.streetsmartmobile.com) and Backend (web.streetsmartmobile.com) resources now and can see the service functioning as intended. Additionally, we have identified specific resources and triggers for additional monitoring, which will help us more rapidly detect and resolve similar issues much should they reoccur. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: Nov. 23, 2022, 5:11 p.m.
    Status: Identified
    Update: The ongoing issue affecting access to www.streetsmartmobile.com and web.streetsmartmobile.com is still under investigation. This issue appears to be related to the job upload feature, and users will be temporarily unable to upload jobs manually. We recommend you to use the manual job creation until the issue with this feature has been fixed. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: Nov. 22, 2022, 6:06 p.m.
    Status: Identified
    Update: As of 18:05 UTC, we recovered the access to the StreetSmart web and backend while we continue working on a permanent solution. We expect no immediate end-user impact on the application and we are closely monitoring the user impact of this issue while we continue troubleshooting. We will provide further information as it becomes available.
  • Time: Nov. 22, 2022, 3:04 p.m.
    Status: Investigating
    Update: We have determined that -after yesterday’s incident got resolved- the web interface and backend app synchronization are still experiencing intermittent failures. Users may experience problems with the interface pulling incorrect/incomplete data, or not loading correctly. We are still investigating and working on a permanent fix to the issue.

Updates:

  • Time: Nov. 21, 2022, 10:21 p.m.
    Status: Resolved
    Update: As of 22:15 UTC, we removed a group of sessions that were blocking access to StreetSmart resources. We have fully recovered the access to www.streetsmartmobile.com and web.streetsmartmobile.com resources now and can see the service functioning as intended. Additionally, we have identified specific resources and triggers for additional monitoring, which will help us detect and resolve similar issues much faster should they reoccur. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: Nov. 21, 2022, 9:41 p.m.
    Status: Monitoring
    Update: We have received reports that www.streetsmartmobile.com and web.streetsmartmobile.com were partially or fully inaccessible or unresponsive for some customers starting at 21:00 UTC. After optimizing the performance of the backend resources we have seen a significant improvement in our service response. We expect this to alleviate the immediate performance issues and expect no lasting data or performance impact. We are investigating this further and will provide updates when we have more details.
  • Time: Nov. 21, 2022, 5:58 p.m.
    Status: Monitoring
    Update: The issue of web interface and backend app synchronization issues appear to be resolved, and we are currently monitoring the performance to ensure the service is stable. Please submit a ticket should you experience continued service degradation so we can further investigate. We apologize for the inconvenience and thank you for your patience while we resolved this error.
  • Time: Nov. 21, 2022, 4:15 p.m.
    Status: Identified
    Update: We have determined that the web interface and backend app synchronization are still experiencing intermittent failures. Users may experience problems with the interface pulling incorrect/incomplete data, or not loading correctly. We are still investigating and working on a permanent fix to the issue.
  • Time: Nov. 21, 2022, 3:46 p.m.
    Status: Identified
    Update: Public access to www.streetsmartmobile.com and web.streetsmartmobile.com has been restored and the app synchronization with the portal is now available. We are still investigating the root cause of the issue to identify a permanent solution.
  • Time: Nov. 21, 2022, 3:07 p.m.
    Status: Investigating
    Update: We're aware of intermittent 504 issues with www.streetsmartmobile.com and web.streetsmartmobile.com, we're actively investigating the issue and will provide progress updates here

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Frequently Asked Questions - IgniteTech

Is there a IgniteTech outage?
The current status of IgniteTech is: Systems Active
Where can I find the official status page of IgniteTech?
The official status page for IgniteTech is here
How can I get notified if IgniteTech is down or experiencing an outage?
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What does IgniteTech do?
IgniteTech offers a platform for essential software solutions used by customers.

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