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Is there an Castlight Health outage?

Castlight Health status: Systems Active

Last checked: 7 minutes ago

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Castlight Health outages and incidents

Outage and incident data over the last 30 days for Castlight Health.

There have been 0 outages or incidents for Castlight Health in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Castlight Health

Outlogger tracks the status of these components for Xero:

Component Status

Latest Castlight Health outages and incidents.

View the latest incidents for Castlight Health and check for official updates:

Updates:

  • Time: Oct. 20, 2021, 11:59 p.m.
    Status: Resolved
    Update: The root cause of the issue has been identified and fix has been deployed. All micro-sites are now working as expected.
  • Time: Oct. 20, 2021, 9:58 p.m.
    Status: Investigating
    Update: Castlight is aware of an issue due to which micro-sites are not loading. Engineering is currently investigating. This has partial impact to registration when using micro-sites from marketing material. Direct registration from https://us.castlighthealth.com/v2/registration/employer_identification registration page is working correctly.

Updates:

  • Time: July 30, 2021, 3:05 p.m.
    Status: Resolved
    Update: The Issue is now resolved and application is fully functional
  • Time: July 30, 2021, 2:36 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 30, 2021, 1:54 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 30, 2021, 1:10 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.

Updates:

  • Time: July 22, 2021, 4:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 22, 2021, 4:45 p.m.
    Status: Investigating
    Update: Castlight mobile, corporate sites are available.
  • Time: July 22, 2021, 4:30 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 22, 2021, 4:18 p.m.
    Status: Investigating
    Update: Looks like issue with Akamai services - https://edgedns.status.akamai.com/
  • Time: July 22, 2021, 4:11 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 22, 2021, 4:09 p.m.
    Status: Investigating
    Update: No connectivity to Castlight mobile and corporate sites. We are investigating the issue and will update with additional information shortly.

Updates:

  • Time: May 12, 2021, 12:39 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 12, 2021, 12:35 a.m.
    Status: Investigating
    Update: Issue has been identified and resolved.
  • Time: May 11, 2021, 11:20 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 11, 2021, 11:11 p.m.
    Status: Investigating
    Update: Salesforce outage is impacting Castlight's Customer Support ability to address user calls and chat messages from within the application. All other Castlight application functions are available and operating normally.

Updates:

  • Time: March 27, 2021, 7:07 p.m.
    Status: Resolved
    Update: The Issue are now resolved and application is fully functional.
  • Time: March 27, 2021, 6:09 p.m.
    Status: Monitoring
    Update: Application is back up and running except for provider search. Our team is diligently working on the resolution to the search functionality. We will be posting updates every hour now until issue is resolved.
  • Time: March 27, 2021, 5:20 p.m.
    Status: Identified
    Update: Our team is diligently working on the resolution to bring the application up.
  • Time: March 27, 2021, 2:36 p.m.
    Status: Identified
    Update: Our team is diligently working on the resolution to bring the application up.
  • Time: March 27, 2021, 12:26 p.m.
    Status: Identified
    Update: Our team is continuing to work on the fix for the issues.
  • Time: March 27, 2021, 10:59 a.m.
    Status: Identified
    Update: We are seeing issues on our infrastructure. Our production services are getting impacted. Our team is working on restoring back the services at the earliest

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Frequently Asked Questions - Castlight Health

Is there a Castlight Health outage?
The current status of Castlight Health is: Systems Active
Where can I find the official status page of Castlight Health?
The official status page for Castlight Health is here
How can I get notified if Castlight Health is down or experiencing an outage?
To get notified of any status changes to Castlight Health, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Castlight Health every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Castlight Health do?
Simplify healthcare complexities and guide members to better health and wellbeing with a proven, effective service.

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