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Is there an Castlight Health outage?

Castlight Health status: Systems Active

Last checked: 4 minutes ago

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Castlight Health outages and incidents

Outage and incident data over the last 30 days for Castlight Health.

There have been 0 outages or incidents for Castlight Health in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Castlight Health

Outlogger tracks the status of these components for Xero:

Component Status

Latest Castlight Health outages and incidents.

View the latest incidents for Castlight Health and check for official updates:

Updates:

  • Time: Dec. 30, 2020, 7:44 p.m.
    Status: Resolved
    Update: The Issue has been resolved and functionality has been restored to normal.
  • Time: Dec. 30, 2020, 6:48 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 30, 2020, 5:49 p.m.
    Status: Identified
    Update: Castlight engineering team is investigating an outage which is impacting point redemption for our users. Team has identified the source of the problem and is actively working on restoring the functionality

Updates:

  • Time: Dec. 14, 2020, 5:31 p.m.
    Status: Resolved
    Update: The issue has been resolved.
  • Time: Dec. 14, 2020, 5:28 p.m.
    Status: Identified
    Update: Technical Teams are investigating.

Updates:

  • Time: Nov. 5, 2020, 6:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 5, 2020, 6:30 p.m.
    Status: Investigating
    Update: The data in Working Well reports should be populating again. Working Well reports are back to normal.
  • Time: Nov. 5, 2020, 5:36 p.m.
    Status: Investigating
    Update: The Working Well application is up and running, but reporting information is delayed. We are investigating this issue.

Updates:

  • Time: Nov. 1, 2020, 3 p.m.
    Status: Resolved
    Update: Planned system maintenance by a third party vendor is now complete.
  • Time: Nov. 1, 2020, 2 a.m.
    Status: Investigating
    Update: Users on Blue Cross Blue Shield plans, including Anthem, may see incomplete search results for some services due to a planned system maintenance. The third party vendor plans to restore full service by 09:00 AM CST on 11/01.

Updates:

  • Time: Oct. 7, 2020, 11:38 p.m.
    Status: Resolved
    Update: Programs , Incentives and Rewards features are impacted due to a production database issue. Our DBA teams had identified and resolved the issue. Issue persisted on 2:35PM PT and resolved on 2:48PM PT Issue reoccured again on 2:48 PT and resolved on 3:03 PM PT

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Frequently Asked Questions - Castlight Health

Is there a Castlight Health outage?
The current status of Castlight Health is: Systems Active
Where can I find the official status page of Castlight Health?
The official status page for Castlight Health is here
How can I get notified if Castlight Health is down or experiencing an outage?
To get notified of any status changes to Castlight Health, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Castlight Health every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Castlight Health do?
Simplify healthcare complexities and guide members to better health and wellbeing with a proven, effective service.

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