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Is there an JumpCloud outage?

JumpCloud status: Systems Active

Last checked: 8 minutes ago

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JumpCloud outages and incidents

Outage and incident data over the last 30 days for JumpCloud.

There have been 4 outages or incidents for JumpCloud in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for JumpCloud

Outlogger tracks the status of these components for Xero:

Active Directory Integration Active
Admin Console Active
Agent Active
Android EMM Active
Commands Active
Directory Insights Active
General Access API Active
G Suite Integration Active
JumpCloud GO Active
JumpCloud University Active
LDAP Active
MDM Active
Mobile Admin App: iOS and Android Active
Multi-Tenant Portal (MTP) Active
Office 365 Integration Active
Password Manager Active
Payment and Billing Active
Policy Management Active
RADIUS Active
Remote Assist Active
SCIM Active
Software Management Active
SSO Active
SSO Maintenance
System Insights Active
TOTP / MFA / JumpCloud Protect Active
User Console Active
User Import from CSV Active
Workday Import Active
www.jumpcloud.com Active
Cloudflare CDN/Cache Active
Cloudflare Cloudflare Firewall Active
Security Advisories Active
Security Notifications Active
Email Support Active
jumpcloud.com/support Active
Premium Chat Support Active
Premium Phone Support Active
Component Status
Active Directory Integration Active
Admin Console Active
Agent Active
Android EMM Active
Commands Active
Directory Insights Active
General Access API Active
G Suite Integration Active
JumpCloud GO Active
JumpCloud University Active
LDAP Active
MDM Active
Mobile Admin App: iOS and Android Active
Multi-Tenant Portal (MTP) Active
Office 365 Integration Active
Password Manager Active
Payment and Billing Active
Policy Management Active
RADIUS Active
Remote Assist Active
SCIM Active
Software Management Active
SSO Active
SSO Maintenance
System Insights Active
TOTP / MFA / JumpCloud Protect Active
User Console Active
User Import from CSV Active
Workday Import Active
www.jumpcloud.com Active
Active
Cloudflare CDN/Cache Active
Cloudflare Cloudflare Firewall Active
Active
Security Advisories Active
Security Notifications Active
Active
Email Support Active
jumpcloud.com/support Active
Premium Chat Support Active
Premium Phone Support Active

Latest JumpCloud outages and incidents.

View the latest incidents for JumpCloud and check for official updates:

Updates:

  • Time: Nov. 5, 2024, 6:44 a.m.
    Status: Resolved
    Update: This issue has been resolved and our Premium Chat Support is fully functional at this time.
  • Time: Nov. 5, 2024, 6:15 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are seeing recovery across our Premium Chat support platform.
  • Time: Nov. 5, 2024, 4:48 a.m.
    Status: Investigating
    Update: We are currently experiencing issues with our Premium Support Chat tool. This is preventing us from replying to chat requests. We are working with the vendor to get this resolved as quickly as possible. Customers can still reach JumpCloud support via Premium Phone Support or by submitting a case via email or through the admin portal. Details on how to contact support can be found here; https://jumpcloud.com/support/contact-jumpcloud-support

Updates:

  • Time: Nov. 4, 2024, 11:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 4, 2024, 11:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 4, 2024, 11:20 p.m.
    Status: Identified
    Update: We're investigating reports of degraded performance with JumpCloud's Insights reporting. The cause of the issue has been identified, and this status message will be updated once resolved.

Updates:

  • Time: Oct. 30, 2024, 1:49 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 30, 2024, 1:35 p.m.
    Status: Identified
    Update: We have identified and are working on an incident where a small subset of customers may experience errors sending MDM commands to devices, or retrieving results.

Updates:

  • Time: Oct. 22, 2024, 11:42 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 22, 2024, 11:33 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 22, 2024, 11:20 p.m.
    Status: Investigating
    Update: We're currently investigating reports of degraded performance or intermittent connection issues on jumpcloud.com. We are investigating the cause of the issues currently, and will update the status event once resolved. Note that the JumpCloud Admin Console & User Portal are operational.

Updates:

  • Time: Oct. 21, 2024, 11 a.m.
    Status: Resolved
    Update: This issue has been resolved and our Premium Chat Support is fully functional at this time.
  • Time: Oct. 21, 2024, 10:58 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are seeing recovery across our Premium Chat support platform.
  • Time: Oct. 21, 2024, 10:03 a.m.
    Status: Investigating
    Update: We are currently experiencing issues with our Premium Support Chat tool. This is preventing us from replying to chat requests. We are working with the vendor to get this resolved as quickly as possible. Customers can still reach JumpCloud support via Premium Phone Support or by submitting a case via email or through the admin portal. Details on how to contact support can be found here; https://jumpcloud.com/support/contact-jumpcloud-support

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Frequently Asked Questions - JumpCloud

Is there a JumpCloud outage?
The current status of JumpCloud is: Systems Active
Where can I find the official status page of JumpCloud?
The official status page for JumpCloud is here
How can I get notified if JumpCloud is down or experiencing an outage?
To get notified of any status changes to JumpCloud, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of JumpCloud every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does JumpCloud do?
JumpCloud's directory integrates device and identity management across multiple platforms with cloud-based security features such as SSO, MDM, MFA, and PAM.

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