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Is there an Kindful outage?

Kindful status: Systems Active

Last checked: 5 minutes ago

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Kindful outages and incidents

Outage and incident data over the last 30 days for Kindful.

There have been 2 outages or incidents for Kindful in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Kindful

Outlogger tracks the status of these components for Xero:

Acknowledgements Active
API Active
Classy Active
Constant Contact Active
Contact Merging Active
CRM Active
Crowdrise Active
Emma Active
Fundraising Tools Active
Google Cloud Platform Google Compute Engine Active
Heroku Active
MailChimp Active
Metrics Active
NCOA Active
QuickBooks Desktop Active
QuickBooks Online Active
Stripe API Active
Component Status
Acknowledgements Active
API Active
Classy Active
Constant Contact Active
Contact Merging Active
CRM Active
Crowdrise Active
Emma Active
Fundraising Tools Active
Google Cloud Platform Google Compute Engine Active
Heroku Active
MailChimp Active
Metrics Active
NCOA Active
QuickBooks Desktop Active
QuickBooks Online Active
Stripe API Active

Latest Kindful outages and incidents.

View the latest incidents for Kindful and check for official updates:

Updates:

  • Time: June 21, 2024, 8:56 p.m.
    Status: Resolved
    Update: The issue affecting Canadian organizations regarding the ability to download receipts for the Canada Revenue Agency has now been resolved. We apologize for any inconvenience this issue has caused.
  • Time: June 21, 2024, 4:12 p.m.
    Status: Monitoring
    Update: At this time, we have implemented a fix for the issue with CRA receipts and are monitoring the functionality to ensure a full resolution.
  • Time: June 17, 2024, 7:23 p.m.
    Status: Identified
    Update: At this time, we have identified the cause of the issue with CRA receipts and are working to get it resolved as soon as possible. We will provide further updates here as we work towards a full resolution.
  • Time: June 17, 2024, 4:13 p.m.
    Status: Investigating
    Update: We are currently investigating an issue for Canadian organizations regarding the ability to download receipts for the Canada Revenue Agency. We are working to reach a full resolution as soon as possible and will continue to post updates here.

Updates:

  • Time: June 21, 2024, 4:05 p.m.
    Status: Resolved
    Update: The issue regarding the use of Paypal on Donation Pages for Bloomerang organizations utilizing Kindful Fundraising Tools is now resolved. Customers donating to Bloomerang organizations utilizing Kindful Fundraising Tools are now able to successfully select Paypal as a payment option on Donation Pages again. We apologize for any inconvenience this issue may have caused.
  • Time: June 18, 2024, 7:53 p.m.
    Status: Monitoring
    Update: At this time, we have implemented a fix for the issue regarding the use of Paypal on Donation Pages for Bloomerang organizations utilizing Kindful Fundraising Tools and are monitoring to ensure a full resolution.
  • Time: June 17, 2024, 11:34 p.m.
    Status: Identified
    Update: At this time, we have identified the cause of the issue regarding the use of Paypal on Donation Pages for Bloomerang organizations utilizing Kindful Fundraising Tools. We are working to get this issue resolved as soon as possible and will provide updates as we work towards a full resolution.
  • Time: June 14, 2024, 10:19 p.m.
    Status: Investigating
    Update: Our team is currently investigating an issue regarding the use of Paypal on Donation Pages for Bloomerang organizations utilizing Kindful Fundraising Tools. We apologize for any inconvenience that this issue may cause and will provide an update on Monday (6/17).

Updates:

  • Time: July 15, 2024, 4:25 p.m.
    Status: Resolved
    Update: At this time, the issues with Kindful's Import functionality and syncing for Connected Apps have been resolved. We apologize for any inconvenience that these issues may have caused. If you continue to have issues with either Import functionality or syncing for Connected Apps, please contact [email protected].
  • Time: June 25, 2024, 9:44 p.m.
    Status: Monitoring
    Update: Our team has now implemented an additional fix for the issues impacting the Import functionality and syncing for Connected Apps. We are now monitoring to ensure a return to full functionality. We apologize for any inconvenience that these issues have caused and will post another update here tomorrow.
  • Time: June 24, 2024, 4:39 p.m.
    Status: Investigating
    Update: Our team is currently resuming investigations into the issues with our Import functionality and with syncing for Connected Apps. While we have seen some improvements since our fix on Friday, some users may still experience degraded performance at this time. We will continue to post updates here and apologize for any inconvenience this issue may cause.
  • Time: June 21, 2024, 8:51 p.m.
    Status: Monitoring
    Update: Our team has now implemented a fix impacting the Import functionality and syncing for Connected Apps. We are currently monitoring to ensure a return to full functionality. We will post an update confirming these issues are fully resolved on Monday (6/24). We apologize for any inconvenience these issues have caused.
  • Time: June 17, 2024, 11:46 p.m.
    Status: Investigating
    Update: Our team is continuing to investigate the issues with our Import functionality and with syncing for Connected Apps. While some users may see their data syncing at this time, we are working to get full functionality restored for all users. We apologize for any inconvenience and will post another update soon.
  • Time: June 14, 2024, 9:54 p.m.
    Status: Investigating
    Update: While some users may see their data syncing at this time, our team is continuing its investigation into the issues with our Import functionality and with syncing for Connected Apps and are working to restore full functionality for all users. We apologize for any inconvenience and will post another update on Monday (6/17).
  • Time: June 12, 2024, 6:46 p.m.
    Status: Investigating
    Update: Our team is currently investigating issues with Imports into Kindful. At this time, users may experience degraded performance with both our Import functionality and with syncing for Connected Apps. We apologize for any inconvenience and will post updates here as we learn more.

Updates:

  • Time: Aug. 1, 2024, 6:12 p.m.
    Status: Resolved
    Update: This issue has been resolved. Please contact support if you are still experiencing any issues with synchronizing Kindful with Quickbooks desktop.
  • Time: July 22, 2024, 10:32 p.m.
    Status: Monitoring
    Update: At this time, we have implemented a fix for the issues with syncing for QuickBooks Desktop and are monitoring to ensure a return to full functionality.
  • Time: June 17, 2024, 6:26 p.m.
    Status: Investigating
    Update: At this time, we have implemented a fix for the issues with syncing for QuickBooks Online and are seeing restored functionality for that integration. The team is still working to restore functionality for QuickBooks Desktop and we will provide more updates for that issue here as we learn more.
  • Time: June 14, 2024, 9:54 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issues with Quickbooks syncing and are working to restore full functionality for all users. We apologize for any inconvenience and will post another update on Monday (6/17).
  • Time: June 12, 2024, 6:41 p.m.
    Status: Investigating
    Update: Over the last several days, organizations utilizing Kindful's integration with QuickBooks (both QuickBooks Online and QuickBooks Desktop) may have seen issues with syncing. Our team is currently working to get these issues resolved and restore full functionality. We apologize for any inconvenience these issues have caused.

Updates:

  • Time: June 10, 2024, 2:08 p.m.
    Status: Resolved
    Update: The incident with Donation Plugins embedded on external pages has now been resolved. While our research indicated that this issue only affected a small number of customers, full functionality has now been restored to all users. We apologize for any inconvenience that this issue may have caused.
  • Time: June 7, 2024, 6:45 p.m.
    Status: Monitoring
    Update: A fix has been implemented for the issue with Donation Plugins embedded on external pages that was affecting a small number of customers. We will continue to monitor the results.
  • Time: June 7, 2024, 2:11 p.m.
    Status: Investigating
    Update: Our teams are continuing to investigate issues with donations made via Donation Plugins embedded on external pages and are working to restore full functionality for all users. We will continue to post updates here.
  • Time: June 6, 2024, 10:25 p.m.
    Status: Investigating
    Update: Our teams are continuing to investigate issues with donations made via Donation Plugins embedded on external pages. Overall, our research indicates that this issue is affecting a small number of customers. We will provide an update on this issue in the morning.
  • Time: June 6, 2024, 7:52 p.m.
    Status: Investigating
    Update: Our issues with new ACH transactions have been resolved and users can now complete new ACH transactions successfully. At this time, we are still investigating issues with payments made via Donation Plugin and will continue to post updates here.
  • Time: June 6, 2024, 7:30 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue and will post updates as we have them.
  • Time: June 6, 2024, 6:55 p.m.
    Status: Investigating
    Update: At this time, users are encountering errors when attempting to process new ACH transactions. This appears to be due to an issue with our third party partner and we are working to get this resolved as soon as possible. Saved ACH methods are still processing normally.
  • Time: June 6, 2024, 5:57 p.m.
    Status: Investigating
    Update: We are currently investigating reports of some users encountering errors when attempting to process payments via Donation Plugin. We are investigating now and will provide frequent updates.

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Frequently Asked Questions - Kindful

Is there a Kindful outage?
The current status of Kindful is: Systems Active
Where can I find the official status page of Kindful?
The official status page for Kindful is here
How can I get notified if Kindful is down or experiencing an outage?
To get notified of any status changes to Kindful, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Kindful every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Kindful do?
Kindful is a CRM system that seamlessly integrates with existing nonprofit software to help build relationships with donors.

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