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Is there an Kindful outage?

Kindful status: Systems Active

Last checked: 9 minutes ago

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Kindful outages and incidents

Outage and incident data over the last 30 days for Kindful.

There have been 2 outages or incidents for Kindful in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Kindful

Outlogger tracks the status of these components for Xero:

Acknowledgements Active
API Active
Classy Active
Constant Contact Active
Contact Merging Active
CRM Active
Crowdrise Active
Emma Active
Fundraising Tools Active
Google Cloud Platform Google Compute Engine Active
Heroku Active
MailChimp Active
Metrics Active
NCOA Active
QuickBooks Desktop Active
QuickBooks Online Active
Stripe API Active
Component Status
Acknowledgements Active
API Active
Classy Active
Constant Contact Active
Contact Merging Active
CRM Active
Crowdrise Active
Emma Active
Fundraising Tools Active
Google Cloud Platform Google Compute Engine Active
Heroku Active
MailChimp Active
Metrics Active
NCOA Active
QuickBooks Desktop Active
QuickBooks Online Active
Stripe API Active

Latest Kindful outages and incidents.

View the latest incidents for Kindful and check for official updates:

Updates:

  • Time: April 29, 2022, 6:01 p.m.
    Status: Postmortem
    Update: Date: Tuesday, April 27, 2022 Title: Kindful Events Issue On Tuesday, April 27, 2022, shortly after the Kindful team rolled out changes for Kindful Events, we became aware of an issue which affected customers who tried to change their event’s ticket type from an unlimited status to a limited status and back to unlimited. Upon discovery of this issue, the Kindful Engineering team was able to quickly identify the cause of the problem and resolve the issue. We apologize to any users that may have been affected for any inconvenience that was caused.
  • Time: April 27, 2022, 9:53 p.m.
    Status: Resolved
    Update: This incident has been resolved; more details will follow in a post-mortem to be posted within the next 48 hours.
  • Time: April 27, 2022, 9:19 p.m.
    Status: Investigating
    Update: We are currently investigating an issue pertaining to Kindful customers who have existing Events. We will be updating this page with more information as it becomes clear.

Updates:

  • Time: March 16, 2022, 2:42 p.m.
    Status: Postmortem
    Update: **Date:** March 16, 2022  **Title:** Temporary Kindful CRM Outage On March 16 2022, a service outage to the Kindful CRM occurred during a deployment. This temporary outage lasted from  9:25 - 9:36 am EST and affected all site activity to the site during that time period. Affected services include external APIs integrated and the Kindful CRM. The Kindful engineering team was able to identify the error immediately and manually implement a fix. This incident lasted for ~11 minutes from outage to implementing a fix. **Next Steps:** Kindful is investigating how we can alter our deployment process to reduce the likelihood of instability in the future.
  • Time: March 16, 2022, 2:17 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 16, 2022, 2:01 p.m.
    Status: Monitoring
    Update: Our engineers have implemented a fix and we are monitoring to ensure that systems are behaving normally. Additional updates will follow within 30 minutes.
  • Time: March 16, 2022, 1:55 p.m.
    Status: Identified
    Update: The Kindful CRM experienced a service outage this morning during a deploy. Will provide an update within the next 30 minutes.

Updates:

  • Time: Jan. 19, 2022, 2:02 p.m.
    Status: Postmortem
    Update: Date: January 19, 2022 Title: Temporary Service Outage On January 11 2022, the database server for Kindful experienced degradation and was restarted, resulting in a temporary outage from 3:40pm EST to 3:49pm EST. This impacted the Kindful CRM and its users during the window of the temporary outage. Next Steps: Bloomerang is assessing the approach used to correct the database server degradation in order to prevent future service outages.
  • Time: Jan. 11, 2022, 9:56 p.m.
    Status: Resolved
    Update: An incident was discovered and quickly resolved within the Kindful application. Kindful experienced a service outage from approximately 3:40pm to 3:49 PM, with a resulting downtime of about 9 minutes. Kindful engineers noticed the issue at 3:40 and quickly moved to resolve it and restore site functionality. We apologize for any inconvenience and for any users that may have been affected.

Updates:

  • Time: Nov. 19, 2021, 9:15 p.m.
    Status: Resolved
    Update: Kindful's MailSync integration was restored to full functionality at approx. 2pm CST and has continued to function without further interruption. We'll continue to monitor throughout the day to ensure continued stability. We sincerely apologize any inconvenience this service interruption has caused.
  • Time: Nov. 19, 2021, 4:15 p.m.
    Status: Identified
    Update: Due to a recent automatic update to the database driving our MailSync integration, our MailSync integration is currently down. Our team is currently at work on a fix for this issue. We apologize for the service interruption and will continue keeping this channel updated with our progress.
  • Time: Nov. 18, 2021, 11:20 p.m.
    Status: Identified
    Update: We've identified the most likely root cause to this issue and anticipate the next progress update coming tomorrow morning. While this incident continues, users who have enabled the MailSync integration won't see their emails being attached to contact records. We apologize for the service interruption and will keep this channel updated with our progress.
  • Time: Nov. 18, 2021, 10:13 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue. Next update in 30 minutes.
  • Time: Nov. 18, 2021, 9:41 p.m.
    Status: Identified
    Update: We're currently experiencing an outage with our Mailsync integration. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Users may be affected. An update will be provided in 30 minutes.
  • Time: Nov. 18, 2021, 9:18 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. Next update to follow in 30 minutes.
  • Time: Nov. 18, 2021, 8:48 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. Next update to follow in 30 minutes.
  • Time: Nov. 18, 2021, 8:18 p.m.
    Status: Investigating
    Update: We’re currently investigating reports of a potential service interruption with one or more of our services. We apologize for any inconvenience and will post another update as soon as we learn more.

Updates:

  • Time: Nov. 16, 2021, 6:38 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 16, 2021, 6:37 p.m.
    Status: Monitoring
    Update: Kindful experienced an incident that was the product of a larger outage with our cloud hosting provider. The outage lasted only a few minutes and we don't expect it to recur. We'll continue to monitor the situation and keep this page updated should another outage occurs.

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Frequently Asked Questions - Kindful

Is there a Kindful outage?
The current status of Kindful is: Systems Active
Where can I find the official status page of Kindful?
The official status page for Kindful is here
How can I get notified if Kindful is down or experiencing an outage?
To get notified of any status changes to Kindful, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Kindful every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Kindful do?
Kindful is a CRM system that seamlessly integrates with existing nonprofit software to help build relationships with donors.