Is there an KnowBe4 outage?
KnowBe4 status: Systems Active
Last checked: 4 minutes ago
Get notified about any outages, downtime or incidents for KnowBe4 and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 4 minutes ago
Get notified about any outages, downtime or incidents for KnowBe4 and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for KnowBe4.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Free Tools | Active |
| KnowBe4.com | Active |
| KnowBe4 Community | Active |
| Phish Alert Button | Active |
| Support.KnowBe4.com | Active |
| KCM GRC | Active |
| Console | Active |
| KnowBe4 Security Awareness Training (KSAT) | Active |
| Account Settings | Active |
| Account Settings | Active |
| API | Active |
| Audit Log | Active |
| Console | Active |
| Email Delivery | Active |
| Learner Experience (LX) | Active |
| ModStore | Active |
| Phishing | Active |
| PIQ | Active |
| Reporting | Active |
| Training | Active |
| User Provisioning | Active |
| PhishER | Active |
| Console | Active |
| Inbox | Active |
| Integrations | Active |
| Notification Service | Active |
| PhishML | Active |
| PhishRIP | Active |
| Rooms | Active |
| Webhooks | Active |
| SecurityCoach | Active |
| Coaching Delivery | Active |
| Console | Active |
| Real-Time Coaching Campaigns | Active |
| Security Vendor Integration Service | Active |
| User Mapping Engine | Active |
View the latest incidents for KnowBe4 and check for official updates:
Description: From approximately 2:00 p.m. Monday, 04/22/2024, through 4:00 p.m. \(UTC\) Wednesday, 04/24/2024, the US instance of the KnowBe4 Security Awareness Training console experienced user provisioning sync delays. This incident was caused by an inefficient backend process combined with unusually high user provisioning activity. Once we identified and improved the backend process, the KSAT console was able to return to normal performance by 4:00pm p.m. \(UTC\) on Wednesday, 04/24/2024. To prevent this type of issue in the future, we have implemented additional alerts for when sync delays start to occur. No data loss occurred as a result of this issue.
Status: Postmortem
Impact: Minor | Started At: April 24, 2024, 2:40 p.m.
Description: On Wednesday, 04/24/2024, from approximately 1:45 p.m. until 2:30 p.m. \(UTC\), some users experienced issues with PhishER platform loading times. This incident was caused by an inefficient backend query during a period of unusually high activity. The incident was resolved when activity levels lowered and PhishER was able to return to normal performance by 2:30 p.m. \(UTC\). To prevent this type of issue in the future, we have refined the query to improve its speed and efficiency. No data loss occurred as a result of this issue.
Status: Postmortem
Impact: Minor | Started At: April 24, 2024, 1:59 p.m.
Description: On Monday, 04/22/2024, from approximately 1:24 p.m. until 2:31 p.m. \(UTC\), the US instance of the KSAT console experienced elevated error rates and increased latency. This incident was caused by an overload on our server's CPU due to inefficient data handling in our backend processes. This overload prevented new connection requests from being processed, leading to increased error rates and latency. Once we identified and fixed the backend processes, the KSAT console returned to normal performance by 2:31 p.m. \(UTC\). No data loss occurred as a result of this issue.
Status: Postmortem
Impact: Minor | Started At: April 22, 2024, 2:40 p.m.
Description: On Thursday, 4/18/2024, from approximately 11:00 p.m. until Friday, 4/19/2024 at 4:04 p.m. \(UTC\), users could not view their support ticket history after we launched our redesigned Knowledge Base at [support.knowbe4.com](http://support.knowbe4.com). This incident was caused by inadvertently excluding the required backend code that displays the support ticket history from the final, released code. We elevated this issue to the highest priority to ensure minimal customer and KnowBe4 support team impact. Once the coding issue was resolved, customers were able to view their support ticket history again by Friday, 4/19/2024 at 4:04 p.m. \(UTC\). To prevent this type of issue in the future, we have added more quality assurance and testing rounds to our launch plans. No data loss occurred as a result of this issue.
Status: Postmortem
Impact: Minor | Started At: April 19, 2024, 12:39 p.m.
Description: On Monday, 04/15/2024, from approximately 6:30 p.m. until 10:00 p.m. \(UTC\), some users experienced issues with generating reports in the KSAT Download Center. This incident was caused by multiple requests for reports containing large amounts of data, which backed up the report generation queue. Once we increased the resources available to the system to process the reports, the Download Center was able to return to normal performance by 10:00 p.m. \(UTC\). To prevent this type of issue in the future, we have implemented improvements to allow the system to simultaneously process large reports. No data loss occurred as a result of this issue.
Status: Postmortem
Impact: Minor | Started At: April 15, 2024, 7:47 p.m.
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