Time: July 31, 2024, 7:44 p.m.

Status: Postmortem

Update: Our teams were alerted to an error impacting users ability to log on to Lever starting at approximately on July 22nd at 5:45 AM PT and ending at 6:15 AM PT.  Our team quickly identified an issue related to an expired certificate for a Lever sub-domain resulting in errors for users when attempting to log in. The team restored the updated certificate and was able to resolve the issue.  In order to mitigate future recurrence of the issue we reviewed the maintenance script updating the certificate and noted in some edge cases the expired certificate was not updated to the updated certificate as expected. Our team adjusted the maintenance script and processes to correct and mitigate this issue from recurring in the future.

Time: July 22, 2024, 1:31 p.m.

Status: Resolved

Update: The issue where users received an error when logging into Lever.co that was affecting customers has been resolved. The incident occurred from 5:45 AM to 6:15 AM. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed.

Time: July 22, 2024, 1:22 p.m.

Status: Monitoring

Update: A fix has been implemented for the issue causing the log on error. Customers should now be able to log on. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.

Time: July 22, 2024, 1:20 p.m.

Status: Investigating

Update: We are currently investigating an issue that is intermittently affecting users ability to access Lever. Users may may not be able to access Lever. Our Engineering teams are actively working to resolve this as soon as possible.

Time: July 31, 2024, 6:04 p.m.

Status: Postmortem

Update: Our teams were alerted to an outage impacting users ability to access Lever at approximately on July 19 at 9:45 PM PT and ended at 10:30 PM PT.  Our team quickly identified an issue related to an expired domain resulting in users unable to access the site. We were able to re-enable the domain resolving the issue. In order to mitigate future recurrence of the issue we reviewed all our domains/sub-domains to ensure they are set to an auto-renew policy to avoid recurrence of the issue.

Time: July 20, 2024, 5:32 a.m.

Status: Resolved

Update: The issue where users were not able to access Lever has been resolved. The incident occurred from 9:45 PM until 10:30 PM PT. There should be no further impact at this time, but please reach out to our Support team should any additional assistance be required.

Time: July 20, 2024, 4:55 a.m.

Status: Identified

Update: We are currently investigating an issue that is impacting all users ability to access lever. Issues impacting Lever were noticed around 9:45 PM PT. Our Engineering teams are actively working to resolve this as soon as possible.

Time: July 17, 2024, 3:17 p.m.

Status: Resolved

Update: The issue where interviews were showing error banners has been resolved. The incident occurred from 10 am PDT on 7/11/2024 - 7am PDT on July 17. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

Time: July 12, 2024, 11:26 p.m.

Status: Investigating

Update: We are continuing to investigate this issue.

Time: July 12, 2024, 5:20 p.m.

Status: Investigating

Update: We are currently investigating an issue that is intermittently affecting scheduled interviews. Issues impacting scheduled interviews were noticed around 10 am PDT on 7/11/2024. Users may see an error symbol or a red banner on their scheduled interviews. This error message is a visual bug and should not actually affect any scheduled interviews. Our Engineering teams are actively working to resolve this as soon as possible.

Time: June 28, 2024, 12:18 a.m.

Status: Resolved

Update: The issue with delays to data populating in our data warehouse affecting Visual Insights, Data Explorer, and Snowflake Data Sharing (SDS) has been resolved. The incident occurred from 6/26/2024 12:34 pm PDT to 6/27/2024 2:18 pm PDT. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

Time: June 26, 2024, 7:34 p.m.

Status: Monitoring

Update: We've noticed a delay in 'opportunity_form_field_values' data populating in our data warehouse, which is affecting Visual Insights, Data Explorer, and Snowflake Data Sharing (SDS). We have identified the issue, have the solution, and are actively monitoring the progress. We will provide another update when a fix is in place.

Time: July 25, 2024, 9:12 p.m.

Status: Postmortem

Update: Starting on June 10 at 12:30 PM ET users began experiencing intermittent issues with users not being able to search. This issue recurred on June 11, July 8 and July 9 lasting between 1 and 10 hours in each instance. The last incident was resolved on July 9 at approximately 10:45 PM ET. Users experienced the following issue on the dates mentioned above:   * Could not search candidates and/or saw this error “candidate counts and some search/tagging features are temporarily unavailable. Try again in a few minutes”  We resolved the search issues described above through the following fixes:  * Fixed a defect that resulted in large numbers of unnecessary queries  * Optimized search query performance  * Separating search queries and removing unnecessary re-querying of data  * Removing unnecessary data from search results  * Optimized search indexing performance  * Performing indexing in bulk  In order to mitigate recurrence of the future we deployed the fixes described above in addition to establishing enhanced monitoring to proactively address these issues should they arise again in the future.

Time: July 25, 2024, 9:10 p.m.

Status: Resolved

Update: Starting on June 10 at 12:30 PM ET users began experiencing intermittent issues with users not being able to search. This issue recurred on June 11, July 8 and July 9 lasting between 1 and 10 hours in each instance. This issue is now fully resolved. There should be no further impact at this time, but please reach out to our support team if any additional assistance is required.

Time: July 9, 2024, 3:44 p.m.

Status: Monitoring

Update: A fix has been implemented for the issue causing the candidate search functionality. Customers should now be able to search candidates and utilize Lever as normal. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.

Time: July 9, 2024, 3:01 p.m.

Status: Investigating

Update: We are continuing to investigate the issue where users are experiencing errors when viewing the candidates page. Users may intermittently see an error stating "Candidate counts and some search/tagging features are temporarily unavailable. Try again in a few minutes." Our engineers are actively working on a fix. We will continue to update the status page as we continue to investigate.

Time: July 8, 2024, 8:15 p.m.

Status: Monitoring

Update: Our engineering teams have identified the issue and have taken steps to relieve the immediate issue. Our team is actively monitoring while we continue to investigate root cause and deploy additional long term fixes to help mitigate recurrence of the issue.

Time: July 8, 2024, 5:53 p.m.

Status: Investigating

Update: We are continuing to investigate the issue where users are experiencing errors when viewing the candidates page. Users may intermittently see an error stating "Candidate counts and some search/tagging features are temporarily unavailable. Try again in a few minutes." Our engineers are actively working on a fix. We will continue to update the status page as we continue to investigate.

Time: July 1, 2024, 7:12 p.m.

Status: Investigating

Update: We are currently investigating an issue that is intermittently affecting the candidate search functionality, and delayed loading within Lever. Users may intermittently experience candidate search related issues and see the error message "Candidate counts and some search/tagging features are temporarily unavailable. Try again in a few minutes." Our Engineering teams are actively working to resolve this as soon as possible.

Time: June 11, 2024, 5:26 p.m.

Status: Monitoring

Update: A fix has been implemented for the issue causing the candidate search functionality. Customers should now be able to search candidates and utilize Lever as normal. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.

Time: June 11, 2024, 3:39 p.m.

Status: Investigating

Update: We are currently investigating an issue that is intermittently affecting the candidate search functionality. Users may intermittently experience candidate search related issues and see the error message "Candidate counts and some search/tagging features are temporarily unavailable. Try again in a few minutes." Our Engineering teams are actively working to resolve this as soon as possible.