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Is there an Lexer outage?

Lexer status: Systems Active

Last checked: 2 minutes ago

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Lexer outages and incidents

Outage and incident data over the last 30 days for Lexer.

There have been 0 outages or incidents for Lexer in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Lexer

Outlogger tracks the status of these components for Xero:

Conversations Active
Hub Active
Integrations Active
Profiles Active
Component Status
Conversations Active
Hub Active
Integrations Active
Profiles Active

Latest Lexer outages and incidents.

View the latest incidents for Lexer and check for official updates:

Updates:

  • Time: July 23, 2023, 10:44 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 20, 2023, 11:30 p.m.
    Status: Monitoring
    Update: While Meta has not issued an official resolution, we have not encountered any errors in the last 24 hours. We are continuing to monitor the situation.
  • Time: July 12, 2023, 3:22 a.m.
    Status: Investigating
    Update: We're continuing to observe publishing errors and we've informed Meta with details to facilitate a resolution.
  • Time: July 10, 2023, 4:53 a.m.
    Status: Investigating
    Update: Facebook is currently experiencing issues with publishing replies to comments. Although Facebook says that your message has failed to publish, in some cases we can see that comments have in fact been created on your page. We recommend checking facebook.com if you encounter publishing errors for comments while this issue remains active. If your reply has been published successfully, we recommend adding an internal comment in Lexer and closing the comment. We're working with Meta to ensure this can be resolved as soon as possible.

Updates:

  • Time: July 23, 2023, 10:44 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 20, 2023, 11:30 p.m.
    Status: Monitoring
    Update: While Meta has not issued an official resolution, we have not encountered any errors in the last 24 hours. We are continuing to monitor the situation.
  • Time: July 12, 2023, 3:22 a.m.
    Status: Investigating
    Update: We're continuing to observe publishing errors and we've informed Meta with details to facilitate a resolution.
  • Time: July 10, 2023, 4:53 a.m.
    Status: Investigating
    Update: Facebook is currently experiencing issues with publishing replies to comments. Although Facebook says that your message has failed to publish, in some cases we can see that comments have in fact been created on your page. We recommend checking facebook.com if you encounter publishing errors for comments while this issue remains active. If your reply has been published successfully, we recommend adding an internal comment in Lexer and closing the comment. We're working with Meta to ensure this can be resolved as soon as possible.

Updates:

  • Time: June 28, 2023, 7:45 a.m.
    Status: Resolved
    Update: All missing data has been loaded.
  • Time: June 28, 2023, 7:45 a.m.
    Status: Resolved
    Update: All missing data has been loaded.
  • Time: June 27, 2023, 6:58 a.m.
    Status: Monitoring
    Update: A solution has been deployed. The missing Shopify data is being processed and scheduled updates will resume within the next 24 hours. Users can monitor their dataset updates via the Dataset feature. Anyone with Admin permission is able to access Dataset. Read more here: https://learn.lexer.io/docs/dataset-management
  • Time: June 27, 2023, 6:58 a.m.
    Status: Monitoring
    Update: A solution has been deployed. The missing Shopify data is being processed and scheduled updates will resume within the next 24 hours. Users can monitor their dataset updates via the Dataset feature. Anyone with Admin permission is able to access Dataset. Read more here: https://learn.lexer.io/docs/dataset-management
  • Time: June 26, 2023, 5:48 a.m.
    Status: Identified
    Update: We are currently experiencing issues with our Shopify integration resulting in failures in processing data. Our team is working to implement a solution and backfill missing data.

Updates:

  • Time: Jan. 31, 2023, 5:31 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 30, 2023, 1:33 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 30, 2023, 6:38 a.m.
    Status: Identified
    Update: We will be undergoing scheduled database maintenance this evening to resolve this issue.
  • Time: Jan. 30, 2023, 3:55 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Jan. 30, 2023, 2:20 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 30, 2023, 2:17 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.
  • Time: Jan. 30, 2023, 2:16 a.m.
    Status: Identified
    Update: We are currently investigating this issue.

Updates:

  • Time: Jan. 31, 2023, 5:31 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 30, 2023, 1:33 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 30, 2023, 6:38 a.m.
    Status: Identified
    Update: We will be undergoing scheduled database maintenance this evening to resolve this issue.
  • Time: Jan. 30, 2023, 3:55 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Jan. 30, 2023, 2:20 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 30, 2023, 2:17 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.
  • Time: Jan. 30, 2023, 2:16 a.m.
    Status: Identified
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Lexer

Is there a Lexer outage?
The current status of Lexer is: Systems Active
Where can I find the official status page of Lexer?
The official status page for Lexer is here
How can I get notified if Lexer is down or experiencing an outage?
To get notified of any status changes to Lexer, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Lexer every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Lexer do?
This service helps retailers manage customer data, analyze behavior, segment customers, acquire new ones, and increase lifetime value.

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