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Is there an Lexer outage?

Lexer status: Systems Active

Last checked: 8 minutes ago

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Lexer outages and incidents

Outage and incident data over the last 30 days for Lexer.

There have been 0 outages or incidents for Lexer in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Lexer

Outlogger tracks the status of these components for Xero:

Conversations Active
Hub Active
Integrations Active
Profiles Active
Component Status
Conversations Active
Hub Active
Integrations Active
Profiles Active

Latest Lexer outages and incidents.

View the latest incidents for Lexer and check for official updates:

Updates:

  • Time: May 19, 2021, 1:29 a.m.
    Status: Resolved
    Update: This incident has been resolved. We have identified performance degradation in one of our database systems and have redeployed the system onto new hardware with additional resources available to it. Our monitoring now indicates that normal service has been restored. We will be continuing our investigation into the performance degradation to mitigate the impact of future incidents.
  • Time: May 19, 2021, 12:01 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 18, 2021, 11:54 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: May 18, 2021, 11:50 p.m.
    Status: Investigating
    Update: We are currently investigating reports of errors when loading the Respond inbox and Listen results.

Updates:

  • Time: May 13, 2021, 9:05 p.m.
    Status: Resolved
    Update: This issue is now resolved. We are no longer seeing errors from Mailchimp integrations.
  • Time: May 13, 2021, 1:41 a.m.
    Status: Monitoring
    Update: We have stopped receiving errors from the Mailchimp API, and both Activations and Integrations are succeeding once more. We will continue to monitor this, for the time being, and are confident this was a temporary issue.
  • Time: May 12, 2021, 7:59 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue, we have now found that this is impacting some Activations to Mailchimp also.
  • Time: May 12, 2021, 7:59 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue, we have now found that this is impacting some Activations to Mailchimp also.
  • Time: May 12, 2021, 4:32 a.m.
    Status: Investigating
    Update: We are currently investigating an issue related to errors being received when collecting data from Mailchimp. We are in contact with Mailchimp to resolve this issue.
  • Time: May 12, 2021, 4:32 a.m.
    Status: Investigating
    Update: We are currently investigating an issue related to errors being received when collecting data from Mailchimp. We are in contact with Mailchimp to resolve this issue.

Updates:

  • Time: May 6, 2021, 1:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 6, 2021, 1:41 p.m.
    Status: Monitoring
    Update: A fix has been implemented and Facebook posts and comments are loading into your inbox.
  • Time: May 6, 2021, 10:36 a.m.
    Status: Identified
    Update: We have identified an issue related to Facebook Posts and Facebook Comments not loading into your account and we are working on a fix. Facebook posts stopped loading approximately 10am Wednesday 5th May. Once fixed, missed content will be loaded into your account.

Updates:

  • Time: May 6, 2021, 1:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 6, 2021, 1:41 p.m.
    Status: Monitoring
    Update: A fix has been implemented and Facebook posts and comments are loading into your inbox.
  • Time: May 6, 2021, 10:36 a.m.
    Status: Identified
    Update: We have identified an issue related to Facebook Posts and Facebook Comments not loading into your account and we are working on a fix. Facebook posts stopped loading approximately 10am Wednesday 5th May. Once fixed, missed content will be loaded into your account.

Updates:

  • Time: March 2, 2021, 8:58 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 2, 2021, 8:58 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 2, 2021, 8:55 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 2, 2021, 8:55 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 2, 2021, 8:53 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 2, 2021, 8:53 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 2, 2021, 8:51 a.m.
    Status: Investigating
    Update: We are currently investigating slow performance for Respond Inbox and Activity searches.
  • Time: March 2, 2021, 8:51 a.m.
    Status: Investigating
    Update: We are currently investigating slow performance for Respond Inbox and Activity searches.

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Frequently Asked Questions - Lexer

Is there a Lexer outage?
The current status of Lexer is: Systems Active
Where can I find the official status page of Lexer?
The official status page for Lexer is here
How can I get notified if Lexer is down or experiencing an outage?
To get notified of any status changes to Lexer, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Lexer every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Lexer do?
This service helps retailers manage customer data, analyze behavior, segment customers, acquire new ones, and increase lifetime value.

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