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Is there an Liongard outage?

Liongard status: Systems Active

Last checked: 5 minutes ago

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Liongard outages and incidents

Outage and incident data over the last 30 days for Liongard.

There have been 0 outages or incidents for Liongard in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Liongard

Outlogger tracks the status of these components for Xero:

AUS1 Instance Active
AUS2 Instance Active
CA1 Instances Active
CA2 Instance Active
EU1 Instance Active
UK1 Instance Active
UK2 Instance Active
US10 Instance Active
US11 Instance Active
US1 Instance Active
US2 Instance Active
US3 Instance Active
US4 Instance Active
US5 Instance Active
US6 Instance Active
US7 Instance Active
US8 Instance Active
US9 Instance Active
Component Status
Active
AUS1 Instance Active
AUS2 Instance Active
Active
CA1 Instances Active
CA2 Instance Active
Active
EU1 Instance Active
Active
UK1 Instance Active
UK2 Instance Active
Active
US10 Instance Active
US11 Instance Active
US1 Instance Active
US2 Instance Active
US3 Instance Active
US4 Instance Active
US5 Instance Active
US6 Instance Active
US7 Instance Active
US8 Instance Active
US9 Instance Active

Latest Liongard outages and incidents.

View the latest incidents for Liongard and check for official updates:

Updates:

  • Time: May 29, 2024, 6:43 p.m.
    Status: Resolved
    Update: This issue has been resolved and Leo should be functioning normally.
  • Time: May 29, 2024, 4:33 p.m.
    Status: Identified
    Update: We are currently experiencing an outage with Leo, our in-platform AI-powered support companion. As a result, Partners will experience longer than usual wait times for support. We are closely monitoring the issue and will provide an update once functionality has been restored.

Updates:

  • Time: May 23, 2024, 3:27 p.m.
    Status: Resolved
    Update: On Thursday, May 23, 2024, our aus2 instance experienced a brief outage from 4:07 AM to 4:19 AM AEST. This outage was caused by an underlying AWS issue: some EC2 instances were unavailable in the ap-southeast-2 region. The issue has since been resolved, and systems are operating normally.

Updates:

  • Time: Nov. 7, 2023, 9:37 p.m.
    Status: Resolved
    Update: This fix has been confirmed and inspections are landing successfully and no further issues have been detected.
  • Time: Nov. 7, 2023, 8:04 p.m.
    Status: Monitoring
    Update: us4 instance has been up and running since 11:20am ET, we are continuing to monitor the inspections needing waiting to be processed.
  • Time: Nov. 7, 2023, 3:41 p.m.
    Status: Monitoring
    Update: Our fix has started to show it's effectiveness in landing successful inspections. However given the number of inspections needed to be processed we will be upsizing our infrastructure resources to ensure all inspections process successfully today. This will result in ~ 20 minute downtime starting at 11am ET.
  • Time: Nov. 6, 2023, 9:21 p.m.
    Status: Monitoring
    Update: A fix has been shipped to resolve the inspection timeout issues. We will be monitoring this issue as inspections start to land successfully throughout the day.
  • Time: Nov. 6, 2023, 6:22 p.m.
    Status: Identified
    Update: Today at 3pm ET we will be deploying a fix to resolve this issue. There will be an expected downtime between 3pm - 4 pm ET. As a result, you will not be able to access the Liongard platform during this time. We apologize for any inconvenience this has brought. Downtime extended until 4:30pm ET.
  • Time: Nov. 6, 2023, 5:23 p.m.
    Status: Identified
    Update: We are aware that inspections on our US4 instance have not been completing successfully due to timeouts. We have identified a fix for this issue and are actively working on it. We will update once the fix has been deployed and issue has been resolved.

Updates:

  • Time: Nov. 3, 2023, 8:08 p.m.
    Status: Identified
    Update: We are currently experiencing issues with the Continuum RMM Inspector that are causing an increase in intermittent Inspector failures.  We have determined this to be an issue with the information being returned by the Continuum API. We have escalated the issue to ConnectWise and we are uncertain as to the future of this API as this product <a href="https://www.reddit.com/r/msp/comments/t8r91j/comment/hzubsqt/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button"> is being superseded by the newer ConnectWise RMM product</a>. In addition to the Liongard support request, we also suggest creating a support request with ConnectWise Support.

Updates:

  • Time: Oct. 20, 2023, 3:20 p.m.
    Status: Resolved
    Update: We're happy to report that the issue impacting Webroot child Inspectors has been resolved. According to Webroot, they have rolled back changes that were resulting in errors that were causing Liongard Webroot child Inspectors to fail: https://community.webroot.com/unity-api-forum-49/unity-api-skystatus-request-failed-no-parameterless-constructor-defined-for-type-of-system-string-355881 Once devices check-in to receive the update from Webroot, Inspections should complete successfully.
  • Time: Oct. 16, 2023, 6:46 p.m.
    Status: Identified
    Update: We are aware of an issue with our Webroot Inspector where child Inspectors are failing with the following error message: Inspection failed at https://unityapi.webrootcloudav.com/service/api/status/gsm/xxxx-xxxx-xxxx-xxxx-xxxx with status code 500: Request failed with status code 500 We have determined this is due to an issue with Webroot's API. See this link for more information: https://community.webroot.com/webroot-universal-reporter-130/skystatus-request-failed-no-parameterless-constructor-defined-355. We do not have an ETA for resolution, but we will update you as new information becomes available.

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Frequently Asked Questions - Liongard

Is there a Liongard outage?
The current status of Liongard is: Systems Active
Where can I find the official status page of Liongard?
The official status page for Liongard is here
How can I get notified if Liongard is down or experiencing an outage?
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