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Is there an LiquidPlanner outage?

LiquidPlanner status: Systems Active

Last checked: 5 minutes ago

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LiquidPlanner outages and incidents

Outage and incident data over the last 30 days for LiquidPlanner.

There have been 0 outages or incidents for LiquidPlanner in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for LiquidPlanner

Outlogger tracks the status of these components for Xero:

Your workspace at https://app.liquidplanner.com/ Active
The latest from LiquidPlanner at https://next.liquidplanner.com/ Active
Component Status
Active
Your workspace at https://app.liquidplanner.com/ Active
Active
The latest from LiquidPlanner at https://next.liquidplanner.com/ Active

Latest LiquidPlanner outages and incidents.

View the latest incidents for LiquidPlanner and check for official updates:

Updates:

  • Time: Aug. 7, 2020, 6:05 p.m.
    Status: Resolved
    Update: Our email service provider resolved the issue and systems have returned to normal.
  • Time: Aug. 7, 2020, 2:22 a.m.
    Status: Monitoring
    Update: Notifications are processing normally now. Customers are able to: View and reply to comment notifications from within their personal email client. View and add comments to recent change notifications from within their personal email client. Create tasks via email. It may take some time for systems to catch up. We'll monitor until delivery is complete. Thanks for your patience. If you need additional help, please email [email protected].
  • Time: Aug. 7, 2020, 1:48 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 7, 2020, 1:48 a.m.
    Status: Monitoring
    Update: Our systems show that inbound email has started flowing again. We expect that you will be able to successfully send in comments, update items, and add tasks via email from this point. We'll continue monitoring until our provider officially lets us know the problem is resolved, and then we'll close out the incident. Please contact [email protected] if you need further assistance. Thanks for your patience.
  • Time: Aug. 7, 2020, 1:08 a.m.
    Status: Monitoring
    Update: Our email service provider continues to experience issues which prevent inbound notifications from reaching your workspace. All other aspects of LiquidPlanner are functioning normally, and there is no impact to your workspace data. Until this issue is resolved teams who rely on email to create or update plan items and send in comments will need to log in to the workspace to complete these actions. We apologize for the disruption to your normal workflow and thank you for your patience as we wait for it to be resolved.
  • Time: Aug. 7, 2020, midnight
    Status: Monitoring
    Update: Our email processing provider has identified the issue and is working to resolve it.
  • Time: Aug. 6, 2020, 11:29 p.m.
    Status: Monitoring
    Update: Our email processing provider is currently experiencing an issue which is affecting inbound notifications. This means if you reply to a notification from your personal email client, it will not appear in the workspace as expected. Tasks created via email are not reaching the workspace. All other aspects of LiquidPlanner are functioning normally. There is no impact to customer data. Please log in to your workspace in order to: View comments Comment on plan items View the activity stream on the Home tab for items you own or follow Create plan items We'll update you as we know more. At a minimum, we'll post something here every 30 minutes. Thank you for your patience.

Updates:

  • Time: Aug. 7, 2020, 6:05 p.m.
    Status: Resolved
    Update: Our email service provider resolved the issue and systems have returned to normal.
  • Time: Aug. 7, 2020, 2:22 a.m.
    Status: Monitoring
    Update: Notifications are processing normally now. Customers are able to: View and reply to comment notifications from within their personal email client. View and add comments to recent change notifications from within their personal email client. Create tasks via email. It may take some time for systems to catch up. We'll monitor until delivery is complete. Thanks for your patience. If you need additional help, please email [email protected].
  • Time: Aug. 7, 2020, 1:48 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 7, 2020, 1:48 a.m.
    Status: Monitoring
    Update: Our systems show that inbound email has started flowing again. We expect that you will be able to successfully send in comments, update items, and add tasks via email from this point. We'll continue monitoring until our provider officially lets us know the problem is resolved, and then we'll close out the incident. Please contact [email protected] if you need further assistance. Thanks for your patience.
  • Time: Aug. 7, 2020, 1:08 a.m.
    Status: Monitoring
    Update: Our email service provider continues to experience issues which prevent inbound notifications from reaching your workspace. All other aspects of LiquidPlanner are functioning normally, and there is no impact to your workspace data. Until this issue is resolved teams who rely on email to create or update plan items and send in comments will need to log in to the workspace to complete these actions. We apologize for the disruption to your normal workflow and thank you for your patience as we wait for it to be resolved.
  • Time: Aug. 7, 2020, midnight
    Status: Monitoring
    Update: Our email processing provider has identified the issue and is working to resolve it.
  • Time: Aug. 6, 2020, 11:29 p.m.
    Status: Monitoring
    Update: Our email processing provider is currently experiencing an issue which is affecting inbound notifications. This means if you reply to a notification from your personal email client, it will not appear in the workspace as expected. Tasks created via email are not reaching the workspace. All other aspects of LiquidPlanner are functioning normally. There is no impact to customer data. Please log in to your workspace in order to: View comments Comment on plan items View the activity stream on the Home tab for items you own or follow Create plan items We'll update you as we know more. At a minimum, we'll post something here every 30 minutes. Thank you for your patience.

Updates:

  • Time: March 8, 2019, 10:54 p.m.
    Status: Postmortem
    Update: Our team investigated the incident and determined that some of the recurring automated tuning operations performed by the PostgreSQL database platform created a bottleneck in the LiquidPlanner operating environment. Requests backed up and some users experienced slow operations and errors. We've since added additional database I/O capacity and adjusted the automated tuning operations to prevent this issue in the future. Thanks for your continuing support and patience.
  • Time: March 8, 2019, 10:54 p.m.
    Status: Postmortem
    Update: Our team investigated the incident and determined that some of the recurring automated tuning operations performed by the PostgreSQL database platform created a bottleneck in the LiquidPlanner operating environment. Requests backed up and some users experienced slow operations and errors. We've since added additional database I/O capacity and adjusted the automated tuning operations to prevent this issue in the future. Thanks for your continuing support and patience.
  • Time: March 2, 2019, 12:29 a.m.
    Status: Resolved
    Update: We determined that the database came under heavy load and while it was catching up on requests, the site performance degraded for some users. There was no impact to customer data during this period. The application is accessible and operating as expected at this time.
  • Time: March 2, 2019, 12:29 a.m.
    Status: Resolved
    Update: We determined that the database came under heavy load and while it was catching up on requests, the site performance degraded for some users. There was no impact to customer data during this period. The application is accessible and operating as expected at this time.
  • Time: March 1, 2019, 10:17 p.m.
    Status: Investigating
    Update: We've made temporary mitigations to reduce the database load, and the site's performance is getting closer to normal levels. We are still investigating the cause. Thank you for your patience while we are continuing to work on the resolution.
  • Time: March 1, 2019, 10:17 p.m.
    Status: Investigating
    Update: We've made temporary mitigations to reduce the database load, and the site's performance is getting closer to normal levels. We are still investigating the cause. Thank you for your patience while we are continuing to work on the resolution.
  • Time: March 1, 2019, 9:43 p.m.
    Status: Investigating
    Update: Some users may be experiencing trouble logging into LiquidPlanner and navigating around LiquidPlanner. Our team is currently investigating issues related to slow page loads and intermittent timeouts. We'll update you again in 30 minutes. If we have we have a better idea about the resolution time before then, we'll add it here immediately.

Updates:

  • Time: Sept. 13, 2018, 9:45 p.m.
    Status: Resolved
    Update: Degraded performance in a back up system resulted in isolated slow-downs in service. That infrastructure has stabilized and this incident is resolved.
  • Time: Sept. 13, 2018, 9:14 p.m.
    Status: Monitoring
    Update: Systems are stable and there have been no further reports.
  • Time: Sept. 13, 2018, 9:01 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 13, 2018, 8:53 p.m.
    Status: Investigating
    Update: Our team is investigating isolated customer reports about slow performance. At this time systems are operational and we're closely monitoring the situation. We'll update this page again as soon as we have more information to share. Thanks for your patience.

Updates:

  • Time: Sept. 13, 2018, 9:45 p.m.
    Status: Resolved
    Update: Degraded performance in a back up system resulted in isolated slow-downs in service. That infrastructure has stabilized and this incident is resolved.
  • Time: Sept. 13, 2018, 9:14 p.m.
    Status: Monitoring
    Update: Systems are stable and there have been no further reports.
  • Time: Sept. 13, 2018, 9:01 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 13, 2018, 8:53 p.m.
    Status: Investigating
    Update: Our team is investigating isolated customer reports about slow performance. At this time systems are operational and we're closely monitoring the situation. We'll update this page again as soon as we have more information to share. Thanks for your patience.

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Frequently Asked Questions - LiquidPlanner

Is there a LiquidPlanner outage?
The current status of LiquidPlanner is: Systems Active
Where can I find the official status page of LiquidPlanner?
The official status page for LiquidPlanner is here
How can I get notified if LiquidPlanner is down or experiencing an outage?
To get notified of any status changes to LiquidPlanner, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of LiquidPlanner every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here