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Is there an Lucidworks outage?

Lucidworks status: Systems Active

Last checked: 6 minutes ago

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Lucidworks outages and incidents

Outage and incident data over the last 30 days for Lucidworks.

There have been 0 outages or incidents for Lucidworks in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Lucidworks

Outlogger tracks the status of these components for Xero:

3rd-Party Generative Models Active
Custom Model Training Active
Custom-trained Embeddings Models Active
Shared Embeddings Models Active
Shared Generative Models Active
Beacon & Signals Ingestion Active
Usage Analytics Hub Active
Billing & Entitlements Management Active
Integrations Active
User Logins & Configuration UI Active
Component Status
Active
US Region Data Ingest Active
US Region Search APIs Active
Active
3rd-Party Generative Models Active
Custom Model Training Active
Custom-trained Embeddings Models Active
Shared Embeddings Models Active
Shared Generative Models Active
Active
Beacon & Signals Ingestion Active
Usage Analytics Hub Active
Active
Billing & Entitlements Management Active
Integrations Active
User Logins & Configuration UI Active

Latest Lucidworks outages and incidents.

View the latest incidents for Lucidworks and check for official updates:

Updates:

  • Time: Jan. 12, 2023, 3:28 a.m.
    Status: Postmortem
    Update: Connected Search customers who were affected by this incident may request a detailed Event Analysis via Lucidworks Support.
  • Time: Jan. 9, 2023, 11:23 p.m.
    Status: Resolved
    Update: An internal routing component of Connected Search had gotten into a stuck state where it could not validate a newly-rotated TLS certificate used to route traffic to the search backend. By restarting this component, we were able to mitigate the issue. We have updated our tooling to force a restart of this component every time the TLS certificate is rotated, in order to avoid a recurrence.
  • Time: Jan. 9, 2023, 11:21 p.m.
    Status: Investigating
    Update: We have mitigated the issue, and all search functionality (including both API-based search requests, as well as the ability to use Experience Optimizer in our platform UI) has been restored.
  • Time: Jan. 9, 2023, 11:20 p.m.
    Status: Investigating
    Update: The Lucidworks Connected Search platform is experiencing an issue with routing traffic that is resulting in failed search query requests. This issue is also affecting the ability to use Experience Optimizer from within the platform web interface.

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Frequently Asked Questions - Lucidworks

Is there a Lucidworks outage?
The current status of Lucidworks is: Systems Active
Where can I find the official status page of Lucidworks?
The official status page for Lucidworks is here
How can I get notified if Lucidworks is down or experiencing an outage?
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