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Is there an Matterport outage?

Matterport status: Systems Active

Last checked: 6 minutes ago

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Matterport outages and incidents

Outage and incident data over the last 30 days for Matterport.

There have been 0 outages or incidents for Matterport in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Matterport

Outlogger tracks the status of these components for Xero:

3D Showcase Active
Add ons Active
API Active
Capture App Active
Cloud Active
Discover Active
Embed SDK Active
SDK Bundle Active
Shopping Cart Active
Space Processing Active
Space Statistics Active
Workshop Active
Component Status
3D Showcase Active
Add ons Active
API Active
Capture App Active
Cloud Active
Discover Active
Embed SDK Active
SDK Bundle Active
Shopping Cart Active
Space Processing Active
Space Statistics Active
Workshop Active

Latest Matterport outages and incidents.

View the latest incidents for Matterport and check for official updates:

Updates:

  • Time: March 24, 2022, 1:19 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 24, 2022, 12:25 a.m.
    Status: Monitoring
    Update: The issue has been identified and fixed. We will monitor.
  • Time: March 23, 2022, 11:45 p.m.
    Status: Investigating
    Update: We're experiencing issues with buy.matterport.com and other Cart services. The issue has been escalated and actively being investigated. We apologize for the inconvenience.

Updates:

  • Time: Dec. 24, 2021, 5:41 p.m.
    Status: Resolved
    Update: We've identified and rolled out a fix for issues with AddOns. We will repair and process any failed orders for Matterpak, TruePlan, and BIM.
  • Time: Dec. 23, 2021, 6:14 p.m.
    Status: Identified
    Update: We have identified an issue which may cause delays in processing of Matterpak, TruPlan, and BIM orders. We are working to fix the issue.

Updates:

  • Time: Dec. 15, 2021, 5:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 15, 2021, 4:45 p.m.
    Status: Investigating
    Update: Some users may be experiencing errors trying to complete account signup and/or purchasing subscriptions and cameras due to connection issues affecting one of our service providers. Emails from our platform may also be delayed.

Updates:

  • Time: Dec. 8, 2021, 4:04 p.m.
    Status: Resolved
    Update: This incident have been resolved. We are re-queuing the affected models, so that they will be processed. Thank you for your patience.
  • Time: Dec. 7, 2021, 4:52 p.m.
    Status: Identified
    Update: AWS is currently experiencing an issue which affects our model processing pipeline. Model processing may take longer than usual.

Updates:

  • Time: Oct. 18, 2021, 1:43 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 17, 2021, 11:12 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 17, 2021, 10:29 p.m.
    Status: Investigating
    Update: There is an issue with a third-party server, causing Android Capture to close after a clean installation. Existing users should not be affected.

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Frequently Asked Questions - Matterport

Is there a Matterport outage?
The current status of Matterport is: Systems Active
Where can I find the official status page of Matterport?
The official status page for Matterport is here
How can I get notified if Matterport is down or experiencing an outage?
To get notified of any status changes to Matterport, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Matterport every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Matterport do?
This service uses 3D cameras and virtual tour software to digitize buildings and create 3D tours, photos, floor plans, OBJ files, point clouds, and videos.

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