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Is there an MediRecords outage?

MediRecords status: Systems Active

Last checked: a minute ago

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MediRecords outages and incidents

Outage and incident data over the last 30 days for MediRecords.

There have been 2 outages or incidents for MediRecords in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for MediRecords

Outlogger tracks the status of these components for Xero:

Appointment Book Active
Appointments Widget Active
ConnectAPI Active
ePrescribing and Prescribing Active
MediRecords Active
Patient App Active
Secure Messaging Active
SMS Active
Waiting Room Active
eRx Script Exchange Active
Healthlink Active
Medicare Active
MediRecords Support Channel Active
My Health Record Active
Twilio Active
Component Status
Appointment Book Active
Appointments Widget Active
ConnectAPI Active
ePrescribing and Prescribing Active
MediRecords Active
Patient App Active
Secure Messaging Active
SMS Active
Waiting Room Active
Active
eRx Script Exchange Active
Healthlink Active
Medicare Active
MediRecords Support Channel Active
My Health Record Active
Twilio Active

Latest MediRecords outages and incidents.

View the latest incidents for MediRecords and check for official updates:

Updates:

  • Time: Aug. 1, 2024, 10:25 p.m.
    Status: Resolved
    Update: Medicare has reported that they have resolved the outage affecting their systems. If you are still experiencing issues please contact Medicare Support.
  • Time: Aug. 1, 2024, 6:32 a.m.
    Status: Monitoring
    Update: Medicare has reported they are currently experiencing an outage affecting their ability to perform OPV checks and receive claims. We will share any further information as soon as it becomes available from Medicare. Please visit their status page with the following link: https://www2.medicareaustralia.gov.au/pext/ECLIPSEMonitor/external/eclipse_status.jsp

Updates:

  • Time: April 5, 2024, 2:17 a.m.
    Status: Resolved
    Update: This incident has now been resolved. We are continuing to monitor the situation. If you are still experiencing degraded performance please contact MediRecords Support.
  • Time: April 5, 2024, 1:28 a.m.
    Status: Identified
    Update: Our critical incident team have identified the root cause of the issue and are working to resolve the situation. Further updates will become available shortly.
  • Time: April 4, 2024, 11:56 p.m.
    Status: Investigating
    Update: We are aware that users may be encountering errors across several different areas of the product. Please be aware that there may be a delay in response from Support due to our ongoing investigation and large customer outreach.
  • Time: April 4, 2024, 10:48 p.m.
    Status: Investigating
    Update: We are currently investigating with urgency reports of software degradation. Some users are reporting issues with prescribing, validating IHI numbers and saving patient records. Further updates will be provided on our status page as soon as they are available.

Updates:

  • Time: Jan. 16, 2024, 11:28 a.m.
    Status: Resolved
    Update: This incident has now been resolved. Please contact Support if you are continuing to have errors appear.
  • Time: Jan. 16, 2024, 7:57 a.m.
    Status: Identified
    Update: Some customers are experiencing issues with saving consult notes, prescribing medication, invoicing or uploading files. We are investigating this as a priority and will provide an update shortly.

Updates:

  • Time: Jan. 13, 2024, 10:28 p.m.
    Status: Resolved
    Update: This incident has now been resolved.
  • Time: Jan. 12, 2024, 3:10 p.m.
    Status: Monitoring
    Update: We are currently monitoring the IHI validation. If you continue to face issues please contact MediRecords Support.
  • Time: Jan. 12, 2024, 2:38 p.m.
    Status: Investigating
    Update: We are currently investigating issues when running an IHI validation. These issues can result in a user being unable to e-prescribe. We will provide an update as soon as possible.

Updates:

  • Time: Dec. 19, 2023, 4:13 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 18, 2023, 4:19 a.m.
    Status: Investigating
    Update: Good afternoon, Services Australia is advising of an intermittent error being experienced by some users when using AIR web services (all versions). This issue is under urgent investigation. Error information below: {"statusCode":"AIR-E-1006","codeType":"AIREIN","message":"An unexpected error has occurred. Please try again shortly. If the problem persists, take a screenshot of the error and email it to [email protected] with a description of what you were doing at the time the error occurred.","errors":[{"code":"AIR-E-1006","field":"System Error - SA85SFYT","message":null}],"claimDetails":null} Should you have any queries regarding this advice, please contact Developer Liaison at [email protected].

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Frequently Asked Questions - MediRecords

Is there a MediRecords outage?
The current status of MediRecords is: Systems Active
Where can I find the official status page of MediRecords?
The official status page for MediRecords is here
How can I get notified if MediRecords is down or experiencing an outage?
To get notified of any status changes to MediRecords, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of MediRecords every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does MediRecords do?
MediRecords provides customized solutions for healthcare professionals and organizations, including sole practitioners, hospitals, health departments, and multidisciplinary teams. Try a demo of MediRecords now.

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