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Is there an MediRecords outage?

MediRecords status: Systems Active

Last checked: 28 seconds ago

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MediRecords outages and incidents

Outage and incident data over the last 30 days for MediRecords.

There have been 2 outages or incidents for MediRecords in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for MediRecords

Outlogger tracks the status of these components for Xero:

Appointment Book Active
Appointments Widget Active
ConnectAPI Active
ePrescribing and Prescribing Active
MediRecords Active
Patient App Active
Secure Messaging Active
SMS Active
Waiting Room Active
eRx Script Exchange Active
Healthlink Active
Medicare Active
MediRecords Support Channel Active
My Health Record Active
Twilio Active
Component Status
Appointment Book Active
Appointments Widget Active
ConnectAPI Active
ePrescribing and Prescribing Active
MediRecords Active
Patient App Active
Secure Messaging Active
SMS Active
Waiting Room Active
Active
eRx Script Exchange Active
Healthlink Active
Medicare Active
MediRecords Support Channel Active
My Health Record Active
Twilio Active

Latest MediRecords outages and incidents.

View the latest incidents for MediRecords and check for official updates:

Updates:

  • Time: Nov. 22, 2023, 7:43 a.m.
    Status: Resolved
    Update: This incident has now been confirmed as resolved. If you are still facing any difficulties please reach out to the support team for further assistance.
  • Time: Nov. 22, 2023, 7:37 a.m.
    Status: Monitoring
    Update: A fix has been implemented. We are currently monitoring the results.
  • Time: Nov. 22, 2023, 7:17 a.m.
    Status: Identified
    Update: The issue has been identified and we are implementing a resolution.
  • Time: Nov. 22, 2023, 7:17 a.m.
    Status: Identified
    Update: The issue has been identified and we are implementing a resolution.
  • Time: Nov. 22, 2023, 6:57 a.m.
    Status: Investigating
    Update: We are currently investigating this issue with urgency and will provide an update shortly.
  • Time: Nov. 22, 2023, 6:57 a.m.
    Status: Investigating
    Update: We are currently investigating this issue with urgency and will provide an update shortly.

Updates:

  • Time: Nov. 16, 2023, 4:42 a.m.
    Status: Resolved
    Update: This incident has now been resolved. If you are still having issues please contact Support as soon as you can.
  • Time: Nov. 16, 2023, 3:20 a.m.
    Status: Investigating
    Update: We are currently investigating an issue where users are unable to upload files to MediRecords but are presented with an 'Internal Server Error'.

Updates:

  • Time: Nov. 16, 2023, 4:42 a.m.
    Status: Resolved
    Update: This incident has now been resolved. If you are still having issues please contact Support as soon as you can.
  • Time: Nov. 16, 2023, 3:20 a.m.
    Status: Investigating
    Update: We are currently investigating an issue where users are unable to upload files to MediRecords but are presented with an 'Internal Server Error'.

Updates:

  • Time: Nov. 8, 2023, 10:47 p.m.
    Status: Resolved
    Update: Optus is reporting that they have restored full connectivity to their network
  • Time: Nov. 8, 2023, 1:45 a.m.
    Status: Investigating
    Update: Some SMS messages are being delivered to patients however a large number remain undelivered. As such, some patients may receive communication but the Optus network has not fully resolved the issue.
  • Time: Nov. 7, 2023, 11:01 p.m.
    Status: Investigating
    Update: Due to Optus's current nationwide outage, MediRecords is unable to send SMS messages. This includes both SMS on Demand and SMS appointment reminder features. New patients will not be able to use appointment widgets to book appointments as they will not receive the verification token. Please follow this link to view Optus' latest updates whilst they attempt to resolve the issues in their network: https://www.optus.com.au/living-network/service-status#mobile__45g_internet

Updates:

  • Time: Nov. 8, 2023, 10:47 p.m.
    Status: Resolved
    Update: Optus is reporting that they have restored full connectivity to their network
  • Time: Nov. 8, 2023, 1:45 a.m.
    Status: Investigating
    Update: Some SMS messages are being delivered to patients however a large number remain undelivered. As such, some patients may receive communication but the Optus network has not fully resolved the issue.
  • Time: Nov. 7, 2023, 11:01 p.m.
    Status: Investigating
    Update: Due to Optus's current nationwide outage, MediRecords is unable to send SMS messages. This includes both SMS on Demand and SMS appointment reminder features. New patients will not be able to use appointment widgets to book appointments as they will not receive the verification token. Please follow this link to view Optus' latest updates whilst they attempt to resolve the issues in their network: https://www.optus.com.au/living-network/service-status#mobile__45g_internet

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Frequently Asked Questions - MediRecords

Is there a MediRecords outage?
The current status of MediRecords is: Systems Active
Where can I find the official status page of MediRecords?
The official status page for MediRecords is here
How can I get notified if MediRecords is down or experiencing an outage?
To get notified of any status changes to MediRecords, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of MediRecords every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does MediRecords do?
MediRecords provides customized solutions for healthcare professionals and organizations, including sole practitioners, hospitals, health departments, and multidisciplinary teams. Try a demo of MediRecords now.

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