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Is there an MediRecords outage?

MediRecords status: Systems Active

Last checked: 6 minutes ago

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MediRecords outages and incidents

Outage and incident data over the last 30 days for MediRecords.

There have been 2 outages or incidents for MediRecords in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for MediRecords

Outlogger tracks the status of these components for Xero:

Appointment Book Active
Appointments Widget Active
ConnectAPI Active
ePrescribing and Prescribing Active
MediRecords Active
Patient App Active
Secure Messaging Active
SMS Active
Waiting Room Active
eRx Script Exchange Active
Healthlink Active
Medicare Active
MediRecords Support Channel Active
My Health Record Active
Twilio Active
Component Status
Appointment Book Active
Appointments Widget Active
ConnectAPI Active
ePrescribing and Prescribing Active
MediRecords Active
Patient App Active
Secure Messaging Active
SMS Active
Waiting Room Active
Active
eRx Script Exchange Active
Healthlink Active
Medicare Active
MediRecords Support Channel Active
My Health Record Active
Twilio Active

Latest MediRecords outages and incidents.

View the latest incidents for MediRecords and check for official updates:

Updates:

  • Time: Nov. 2, 2023, 6:44 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 2, 2023, 12:19 a.m.
    Status: Investigating
    Update: eRx has reported a service interruption that could be causing a delay in the delivery of e-scripts and other related services. Please view their status page for the most up-to-date information: https://www.erx.com.au/service-performance-status/

Updates:

  • Time: Nov. 2, 2023, 6:44 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 2, 2023, 12:19 a.m.
    Status: Investigating
    Update: eRx has reported a service interruption that could be causing a delay in the delivery of e-scripts and other related services. Please view their status page for the most up-to-date information: https://www.erx.com.au/service-performance-status/

Updates:

  • Time: Oct. 23, 2023, 11:21 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 23, 2023, 11:21 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 23, 2023, 1:13 a.m.
    Status: Investigating
    Update: The My Health Record System Operator advises there will be outage to the My Health Record system Production environment. If a consumer or healthcare provider needs assistance, they can call the Help line on 1800 723 471 (available 24 hours, 7 days a week). Call charges may apply for mobile phones. Contact [email protected] for further advice about this message if necessary. For technical support please contact [email protected]
  • Time: Oct. 23, 2023, 1:13 a.m.
    Status: Investigating
    Update: The My Health Record System Operator advises there will be outage to the My Health Record system Production environment. If a consumer or healthcare provider needs assistance, they can call the Help line on 1800 723 471 (available 24 hours, 7 days a week). Call charges may apply for mobile phones. Contact [email protected] for further advice about this message if necessary. For technical support please contact [email protected]

Updates:

  • Time: Aug. 30, 2023, 4:40 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 30, 2023, 4:40 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 29, 2023, 1:43 a.m.
    Status: Investigating
    Update: When first creating a prescription, users who select ePrescribe and print will then see an error 'invalid parameter'. Despite this error, the e-script has still been registered with eRx and sent to the patient. We are investigating this issue and are seeking to resolve it as soon as possible. In the short term please follow the below steps to generate a print copy of e-scripts. This error is blocking a printable copy of the script from automatically appearing. If you wish to print a copy please navigate to the patient's Medications, select the tick box next to the desired medication, and click the printer icon at the top of the medications grid.

Updates:

  • Time: Aug. 30, 2023, 4:40 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 30, 2023, 4:40 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 29, 2023, 1:43 a.m.
    Status: Investigating
    Update: When first creating a prescription, users who select ePrescribe and print will then see an error 'invalid parameter'. Despite this error, the e-script has still been registered with eRx and sent to the patient. We are investigating this issue and are seeking to resolve it as soon as possible. In the short term please follow the below steps to generate a print copy of e-scripts. This error is blocking a printable copy of the script from automatically appearing. If you wish to print a copy please navigate to the patient's Medications, select the tick box next to the desired medication, and click the printer icon at the top of the medications grid.

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Frequently Asked Questions - MediRecords

Is there a MediRecords outage?
The current status of MediRecords is: Systems Active
Where can I find the official status page of MediRecords?
The official status page for MediRecords is here
How can I get notified if MediRecords is down or experiencing an outage?
To get notified of any status changes to MediRecords, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of MediRecords every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does MediRecords do?
MediRecords provides customized solutions for healthcare professionals and organizations, including sole practitioners, hospitals, health departments, and multidisciplinary teams. Try a demo of MediRecords now.

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