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Is there an MoEngage outage?

MoEngage status: Systems Active

Last checked: 5 minutes ago

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MoEngage outages and incidents

Outage and incident data over the last 30 days for MoEngage.

There have been 3 outages or incidents for MoEngage in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for MoEngage

Outlogger tracks the status of these components for Xero:

Analytics (Analyze Capabilities) Active
Campaign Exports Active
Campaign Stats Active
Cards Active
CSV / File Segment Uploads Active
Custom Segment API Active
Dashboard Active
Data APIs Active
Data Processing Active
Dynamic Product Messaging Active
Event Triggered Campaigns and Flows Active
In-app & On-site Messaging Active
Inform Active
One-time & Periodic Campaigns - Connectors Active
One-time & Periodic Campaigns - Email Active
One-time & Periodic Campaigns - Facebook Audience Active
One-time & Periodic Campaigns - Flows Active
One-time & Periodic Campaigns - Mobile Push & Web Push Active
One-time & Periodic Campaigns - SMS Active
Push APIs Active
Segmentation Active
User Exports Active
User Imports Active
Analytics (Analyze Capabilities) Active
Campaign Exports Active
Campaign Stats Active
Cards Active
CSV / File Segment Uploads Active
Custom Segment API Active
Dashboard Active
Data APIs Active
Data Processing Active
Dynamic Product Messaging Active
Event Triggered Campaigns and Flows Active
In-app & On-site Messaging Active
Inform Active
One-time & Periodic Campaigns - Connectors Active
One-time & Periodic Campaigns - Email Active
One-time & Periodic Campaigns - Facebook Audience Active
One-time & Periodic Campaigns - Flows Active
One-time & Periodic Campaigns - Mobile Push & Web Push Active
One-time & Periodic Campaigns - SMS Active
Push APIs Active
Segmentation Active
User Exports Active
User Imports Active
Analytics (Analyze Capabilities) Active
Campaign Exports Active
Campaign Stats Active
Cards Active
CSV / File Segment Uploads Active
Custom Segment API Active
Dashboard Active
Data APIs Active
Data Processing Active
Dynamic Product Messaging Active
Event Triggered Campaigns and Flows Active
In-app & On-site Messaging Active
Inform Active
One-time & Periodic Campaigns - Connectors Active
One-time & Periodic Campaigns - Email Active
One-time & Periodic Campaigns - Facebook Audience Active
One-time & Periodic Campaigns - Flows Active
One-time & Periodic Campaigns - Mobile Push & Web Push Active
One-time & Periodic Campaigns - SMS Active
Push APIs Active
Segmentation Active
User Exports Active
User Imports Active
User Profile Active
Analytics (Analyze Capabilities) Active
Campaign Exports Active
Campaign Stats Active
Cards Active
CSV / File Segment Uploads Active
Custom Segment API Active
Dashboard Active
Data APIs Active
Data Processing Active
Dynamic Product Messaging Active
Event Triggered Campaigns and Flows Active
In-app & On-site Messaging Active
Inform Active
One-time & Periodic Campaigns - Connectors Active
One-time & Periodic Campaigns - Email Active
One-time & Periodic Campaigns - Facebook Audience Active
One-time & Periodic Campaigns - Flows Active
One-time & Periodic Campaigns - Mobile Push & Web Push Active
One-time & Periodic Campaigns - SMS Active
Push APIs Active
Segmentation Active
User Exports Active
User Imports Active
Analytics (Analyze Capabilities) Active
Campaign Exports Active
Campaign Stats Active
Cards Active
CSV / File Segment Uploads Active
Custom Segment API Active
Dashboard Active
Data APIs Active
Data Processing Active
Dynamic Product Messaging Active
Event Triggered Campaigns and Flows Active
In-app & On-site Messaging Active
Inform Active
One-time & Periodic Campaigns - Connectors Active
One-time & Periodic Campaigns - Email Active
One-time & Periodic Campaigns - Facebook Audience Active
One-time & Periodic Campaigns - Flows Active
One-time & Periodic Campaigns - Mobile Push & Web Push Active
One-time & Periodic Campaigns - SMS Active
Push APIs Active
Segmentation Active
User Exports Active
User Imports Active
Analytics (Analyze Capabilities) Active
Campaign Exports Active
Campaign Stats Active
Cards Active
CSV / File Segment Uploads Active
Custom Segment API Active
Dashboard Active
Data APIs Active
Data Processing Active
Dynamic Product Messaging Active
Event Triggered Campaigns and Flows Active
In-app & On-site Messaging Active
Inform Active
One-time & Periodic Campaigns - Connectors Active
One-time & Periodic Campaigns - Email Active
One-time & Periodic Campaigns - Facebook Audience Active
One-time & Periodic Campaigns - Flows Active
One-time & Periodic Campaigns - Mobile Push & Web Push Active
One-time & Periodic Campaigns - SMS Active
Push APIs Active
Segmentation Active
User Exports Active
User Imports Active
Analytics (Analyze Capabilities) Active
Campaign Exports Active
Campaign Stats Active
Cards Active
CSV / File Segment Uploads Active
Custom Segment API Active
Dashboard Active
Data APIs Active
Data Processing Active
Dynamic Product Messaging Active
Event Triggered Campaigns and Flows Active
In-app & On-site Messaging Active
Inform Active
One-time & Periodic Campaigns - Connectors Active
One-time & Periodic Campaigns - Email Active
One-time & Periodic Campaigns - Facebook Audience Active
One-time & Periodic Campaigns - Flows Active
One-time & Periodic Campaigns - Mobile Push & Web Push Active
One-time & Periodic Campaigns - SMS Active
Push APIs Active
Segmentation Active
User Exports Active
User Imports Active
Component Status
Active
Analytics (Analyze Capabilities) Active
Campaign Exports Active
Campaign Stats Active
Cards Active
CSV / File Segment Uploads Active
Custom Segment API Active
Dashboard Active
Data APIs Active
Data Processing Active
Dynamic Product Messaging Active
Event Triggered Campaigns and Flows Active
In-app & On-site Messaging Active
Inform Active
One-time & Periodic Campaigns - Connectors Active
One-time & Periodic Campaigns - Email Active
One-time & Periodic Campaigns - Facebook Audience Active
One-time & Periodic Campaigns - Flows Active
One-time & Periodic Campaigns - Mobile Push & Web Push Active
One-time & Periodic Campaigns - SMS Active
Push APIs Active
Segmentation Active
User Exports Active
User Imports Active
Active
Analytics (Analyze Capabilities) Active
Campaign Exports Active
Campaign Stats Active
Cards Active
CSV / File Segment Uploads Active
Custom Segment API Active
Dashboard Active
Data APIs Active
Data Processing Active
Dynamic Product Messaging Active
Event Triggered Campaigns and Flows Active
In-app & On-site Messaging Active
Inform Active
One-time & Periodic Campaigns - Connectors Active
One-time & Periodic Campaigns - Email Active
One-time & Periodic Campaigns - Facebook Audience Active
One-time & Periodic Campaigns - Flows Active
One-time & Periodic Campaigns - Mobile Push & Web Push Active
One-time & Periodic Campaigns - SMS Active
Push APIs Active
Segmentation Active
User Exports Active
User Imports Active
Active
Analytics (Analyze Capabilities) Active
Campaign Exports Active
Campaign Stats Active
Cards Active
CSV / File Segment Uploads Active
Custom Segment API Active
Dashboard Active
Data APIs Active
Data Processing Active
Dynamic Product Messaging Active
Event Triggered Campaigns and Flows Active
In-app & On-site Messaging Active
Inform Active
One-time & Periodic Campaigns - Connectors Active
One-time & Periodic Campaigns - Email Active
One-time & Periodic Campaigns - Facebook Audience Active
One-time & Periodic Campaigns - Flows Active
One-time & Periodic Campaigns - Mobile Push & Web Push Active
One-time & Periodic Campaigns - SMS Active
Push APIs Active
Segmentation Active
User Exports Active
User Imports Active
User Profile Active
Active
Analytics (Analyze Capabilities) Active
Campaign Exports Active
Campaign Stats Active
Cards Active
CSV / File Segment Uploads Active
Custom Segment API Active
Dashboard Active
Data APIs Active
Data Processing Active
Dynamic Product Messaging Active
Event Triggered Campaigns and Flows Active
In-app & On-site Messaging Active
Inform Active
One-time & Periodic Campaigns - Connectors Active
One-time & Periodic Campaigns - Email Active
One-time & Periodic Campaigns - Facebook Audience Active
One-time & Periodic Campaigns - Flows Active
One-time & Periodic Campaigns - Mobile Push & Web Push Active
One-time & Periodic Campaigns - SMS Active
Push APIs Active
Segmentation Active
User Exports Active
User Imports Active
Active
Analytics (Analyze Capabilities) Active
Campaign Exports Active
Campaign Stats Active
Cards Active
CSV / File Segment Uploads Active
Custom Segment API Active
Dashboard Active
Data APIs Active
Data Processing Active
Dynamic Product Messaging Active
Event Triggered Campaigns and Flows Active
In-app & On-site Messaging Active
Inform Active
One-time & Periodic Campaigns - Connectors Active
One-time & Periodic Campaigns - Email Active
One-time & Periodic Campaigns - Facebook Audience Active
One-time & Periodic Campaigns - Flows Active
One-time & Periodic Campaigns - Mobile Push & Web Push Active
One-time & Periodic Campaigns - SMS Active
Push APIs Active
Segmentation Active
User Exports Active
User Imports Active
Active
Analytics (Analyze Capabilities) Active
Campaign Exports Active
Campaign Stats Active
Cards Active
CSV / File Segment Uploads Active
Custom Segment API Active
Dashboard Active
Data APIs Active
Data Processing Active
Dynamic Product Messaging Active
Event Triggered Campaigns and Flows Active
In-app & On-site Messaging Active
Inform Active
One-time & Periodic Campaigns - Connectors Active
One-time & Periodic Campaigns - Email Active
One-time & Periodic Campaigns - Facebook Audience Active
One-time & Periodic Campaigns - Flows Active
One-time & Periodic Campaigns - Mobile Push & Web Push Active
One-time & Periodic Campaigns - SMS Active
Push APIs Active
Segmentation Active
User Exports Active
User Imports Active
Active
Analytics (Analyze Capabilities) Active
Campaign Exports Active
Campaign Stats Active
Cards Active
CSV / File Segment Uploads Active
Custom Segment API Active
Dashboard Active
Data APIs Active
Data Processing Active
Dynamic Product Messaging Active
Event Triggered Campaigns and Flows Active
In-app & On-site Messaging Active
Inform Active
One-time & Periodic Campaigns - Connectors Active
One-time & Periodic Campaigns - Email Active
One-time & Periodic Campaigns - Facebook Audience Active
One-time & Periodic Campaigns - Flows Active
One-time & Periodic Campaigns - Mobile Push & Web Push Active
One-time & Periodic Campaigns - SMS Active
Push APIs Active
Segmentation Active
User Exports Active
User Imports Active

Latest MoEngage outages and incidents.

View the latest incidents for MoEngage and check for official updates:

Updates:

  • Time: July 19, 2022, 6:32 a.m.
    Status: Resolved
    Update: All systems are operational, our team will work on the RCA with the AWS team to prevent these incidents. Apologies for the inconvenience caused.
  • Time: July 19, 2022, 6:28 a.m.
    Status: Identified
    Update: Campaigns are running in real time.
  • Time: July 19, 2022, 6:24 a.m.
    Status: Identified
    Update: Dashboard segmentation queries are working.
  • Time: July 19, 2022, 5:53 a.m.
    Status: Identified
    Update: We are prioritizing the campaign execution over dashboard queries at this time. You can go ahead and schedule the campaigns (if you want), even though you might not be seeing the segmentation query results.
  • Time: July 19, 2022, 5:34 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 19, 2022, 5:20 a.m.
    Status: Identified
    Update: You might be experiencing delays / failures of some segmentation / analytics queries you run. Execution of some campaigns has also been delayed. This is due to the service degradation at our underlying infrastructure provider (AWS). Our team is working on the issue. Apologies for the inconvenience caused.

Updates:

  • Time: July 14, 2022, 5:21 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 14, 2022, 4:14 a.m.
    Status: Investigating
    Update: Campaign Drafts pages are not loading, and our team is investigating this issue. Apologies for the inconvenience caused. As a workaround, Please find the Engage tab on the left main menu, click on the Drafts sub-menu, and then click on the campaigns tab once again to load the drafts. You can switch to the Flows tab and back to the campaigns tab to load the drafts.

Updates:

  • Time: June 29, 2022, 6:42 a.m.
    Status: Resolved
    Update: This incident has been resolved. We regret the inconvenience caused, and our team has started working on the RCA and we will take the necessary measures to prevent such issues from happening.
  • Time: June 29, 2022, 6:23 a.m.
    Status: Identified
    Update: We are experiencing high latencies and slow dashboard response times since 10:30am IST. Issue has been identified and team is working on fixing the issue.
  • Time: June 29, 2022, 6:16 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

Updates:

  • Time: June 27, 2022, 6:23 p.m.
    Status: Resolved
    Update: The issue has been resolved. We are monitoring the system.
  • Time: June 27, 2022, 6:23 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 27, 2022, 6:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 27, 2022, 5:42 p.m.
    Status: Identified
    Update: We are experiencing a major outage With Smart Trigger and Flow campaigns since 21:30 IST in DC-02. Our team is currently working to restore the system. We apologize for the inconvenience caused.

Updates:

  • Time: June 24, 2022, 5:16 p.m.
    Status: Resolved
    Update: ST and Flow Campaigns were delayed due to the Kafka cluster having an issue. The issue is identified and resolved. We are monitoring the system.

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Frequently Asked Questions - MoEngage

Is there a MoEngage outage?
The current status of MoEngage is: Systems Active
Where can I find the official status page of MoEngage?
The official status page for MoEngage is here
How can I get notified if MoEngage is down or experiencing an outage?
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