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Is there an Mulesoft outage?

Mulesoft status: Systems Active

Last checked: 1 week, 5 days ago

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Mulesoft outages and incidents

Outage and incident data over the last 30 days for Mulesoft.

There have been 3 outages or incidents for Mulesoft in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Mulesoft

Outlogger tracks the status of these components for Xero:

Anypoint Partner Manager v2 Active
DataGraph Active
Dataloader Active
Documentation Active
MuleSoft Composer Active
MuleSoft Help Center Active
MuleSoft Intelligent Document Processing (IDP) Active
MuleSoft RPA Active
Access Management Active
API Analytics Active
API Functional Monitoring Active
API Governance Active
API Manager Active
Audit Log Active
Exchange Active
Runtime Manager Active
Anypoint Monitoring Active
Anypoint Visualizer Active
Insights Active
Telemetry Exporter Active
Traces Active
Anypoint MQ - Admin - us-east-1 Active
Anypoint MQ - Broker - ap-northeast-1 Active
Anypoint MQ - Broker - ap-southeast-1 Active
Anypoint MQ - Broker - ap-southeast-2 Active
Anypoint MQ - Broker - ca-central-1 Active
Anypoint MQ - Broker - eu-west-1 Active
Anypoint MQ - Broker - eu-west-2 Active
Anypoint MQ - Broker - us-east-1 Active
Anypoint MQ - Broker - us-east-2 Active
Anypoint MQ - Broker - us-west-2 Active
Anypoint MQ - Stats - us-east-1 Active
Secrets Manager Active
Security - Edge Active
Tokenization Active
API Community Manager Active
API Experience Hub Active
API Designer Active
Mocking Service Active
Object Store v2 - Service - ap-northeast-1 Active
Object Store v2 - Service - ap-southeast-1 Active
Object Store v2 - Service - ap-southeast-2 Active
Object Store v2 - Service - ca-central-1 Active
Object Store v2 - Service - eu-central-1 Active
Object Store v2 - Service - eu-west-1 Active
Object Store v2 - Service - eu-west-2 Active
Object Store v2 - Service - sa-east-1 Active
Object Store v2 - Service - us-east-1 Active
Object Store v2 - Service - us-east-2 Active
Object Store v2 - Service - us-west-1 Active
Object Store v2 - Service - us-west-2 Active
Object Store v2 - Stats - us-east-1 Active
Log Aggregator Active
Object Store v1 Active
Persistent Queues Active
Runtime Fabric Active
Scheduler Active
Component Status
Anypoint Partner Manager v2 Active
DataGraph Active
Dataloader Active
Documentation Active
MuleSoft Composer Active
MuleSoft Help Center Active
MuleSoft Intelligent Document Processing (IDP) Active
MuleSoft RPA Active
Active
Access Management Active
API Analytics Active
API Functional Monitoring Active
API Governance Active
API Manager Active
Audit Log Active
Exchange Active
Runtime Manager Active
Active
Anypoint Monitoring Active
Anypoint Visualizer Active
Insights Active
Telemetry Exporter Active
Traces Active
Active
Anypoint MQ - Admin - us-east-1 Active
Anypoint MQ - Broker - ap-northeast-1 Active
Anypoint MQ - Broker - ap-southeast-1 Active
Anypoint MQ - Broker - ap-southeast-2 Active
Anypoint MQ - Broker - ca-central-1 Active
Anypoint MQ - Broker - eu-west-1 Active
Anypoint MQ - Broker - eu-west-2 Active
Anypoint MQ - Broker - us-east-1 Active
Anypoint MQ - Broker - us-east-2 Active
Anypoint MQ - Broker - us-west-2 Active
Anypoint MQ - Stats - us-east-1 Active
Active
Secrets Manager Active
Security - Edge Active
Tokenization Active
Active
API Community Manager Active
API Experience Hub Active
Active
API Designer Active
Mocking Service Active
Active
Object Store v2 - Service - ap-northeast-1 Active
Object Store v2 - Service - ap-southeast-1 Active
Object Store v2 - Service - ap-southeast-2 Active
Object Store v2 - Service - ca-central-1 Active
Object Store v2 - Service - eu-central-1 Active
Object Store v2 - Service - eu-west-1 Active
Object Store v2 - Service - eu-west-2 Active
Object Store v2 - Service - sa-east-1 Active
Object Store v2 - Service - us-east-1 Active
Object Store v2 - Service - us-east-2 Active
Object Store v2 - Service - us-west-1 Active
Object Store v2 - Service - us-west-2 Active
Object Store v2 - Stats - us-east-1 Active
Active
Log Aggregator Active
Object Store v1 Active
Persistent Queues Active
Runtime Fabric Active
Scheduler Active

Latest Mulesoft outages and incidents.

View the latest incidents for Mulesoft and check for official updates:

Updates:

  • Time: March 6, 2024, 10:23 p.m.
    Status: Resolved
    Update: As of 14:23 (PT) the issue has been resolved. We will be providing an RCA via our support portal in the next 5 business days.
  • Time: March 6, 2024, 9:56 p.m.
    Status: Identified
    Update: This issue has been identified and a fix is being implemented.
  • Time: March 6, 2024, 8:29 p.m.
    Status: Investigating
    Update: We are continuing to investigating this issue. We have learned that impact is limited to customers creating new private spaces specifically within the us-east-2 region.
  • Time: March 6, 2024, 7:26 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where Private Space customers are not able to create private networks from Runtime Manager UI.

Updates:

  • Time: March 5, 2024, 12:39 p.m.
    Status: Resolved
    Update: As of 04:07 Pacific, the impact to API Manager is resolved. API Gateway is now able to retrieve and apply all the configured policies. API Gateway might continue to show errors for the application of previous versions of the policy but this has no impact on the gateway and the errors will disappear with a restart.
  • Time: March 5, 2024, 12:01 p.m.
    Status: Monitoring
    Update: After the actions taken by our technical teams, we are seeing a steady decrease in the error rate and expect to be fully out of impact within the next hour.
  • Time: March 5, 2024, 7:28 a.m.
    Status: Identified
    Update: We have validated a fix for this incident in our lower environments and are working to deploy it now. Once deployed and we see the error rates dropping, we will update to monitoring.
  • Time: March 5, 2024, 5:03 a.m.
    Status: Identified
    Update: This is a retroactive note at 7:27 PM Pacific time, we noted an inaccuracy in our original posting where we explained that existing applications without policy updates would continue to operate normally. This turned out to be incorrect. A status post was made at that time on our EU Status site, but it was not communicated here on the US Status site. Please refer to the previous message for remediation steps while we work to resolve the overall situation.
  • Time: March 5, 2024, 4:37 a.m.
    Status: Identified
    Update: We have addressed the backend issue causing the errors that have generated this incident, while we work on restoring the service fully, we have identified a remediation step that can be taken to restore your applications to their expected performance. If your Mule Gateway is currently affected, proceed to restart your Mule Runtime. If you are unsure if your gateway is currently affected, you can review the logs to see if there is any occurrence of an error message like: Error deploying policy <POLICY_NAME> to application <APPLICATION_NAME> com.mulesoft.mule.runtime.gw.policies.template.exception.PolicyTemplateAssetException: Unexpected error when requesting template metadata for <POLICY_NAME> If you see occurrences of the above error message then you should proceed to restart your Mule Runtime.
  • Time: March 5, 2024, 12:14 a.m.
    Status: Investigating
    Update: Existing applications with the policies will continue to operate smoothly. However, in the event of application restarts or when deploying new apps, there is a risk that they may encounter difficulties in downloading and applying API Manager policies, resulting in deployment failures.
  • Time: March 5, 2024, 12:06 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 4, 2024, 10:56 p.m.
    Status: Investigating
    Update: Customers may experience errors while using applying new policies to existing and new applications. Our teams are investigating.

Updates:

  • Time: March 4, 2024, 8:12 p.m.
    Status: Resolved
    Update: We experienced an issue from 2024-03-04 18:18 UTC (10:18 AM PST) to 19:43 UTC (11:43AM PST) , where customers were not able to navigate or view options within Partner Manager. Our engineering teams have resolved this issue and are taking the necessary steps to prevent such issues in the future.

Updates:

  • Time: Feb. 29, 2024, 12:57 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 29, 2024, 12:29 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 29, 2024, 12:16 a.m.
    Status: Identified
    Update: Creation of new flows with Jira connector is impacted

Updates:

  • Time: Feb. 28, 2024, 8:03 p.m.
    Status: Resolved
    Update: As of 10:18 PM PT the issue was resolved, customers are no longer experiencing delays related to Partner Manager V2 Acknowledgement Reconciliation and Transaction Replays.
  • Time: Feb. 28, 2024, 6:50 p.m.
    Status: Investigating
    Update: We are investigating an issue on which Partner Manager V2 Acknowledgement Reconciliation and Transaction Replays are experiencing delays, we will provide more information as soon as we can.

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Frequently Asked Questions - Mulesoft

Is there a Mulesoft outage?
The current status of Mulesoft is: Systems Active
Where can I find the official status page of Mulesoft?
The official status page for Mulesoft is here
How can I get notified if Mulesoft is down or experiencing an outage?
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