Is there an Mural outage?
Mural status: Systems Active
Last checked: 5 minutes ago
Get notified about any outages, downtime or incidents for Mural and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 5 minutes ago
Get notified about any outages, downtime or incidents for Mural and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Mural.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Learning | Active |
| Website | Active |
| Mural Application | Active |
| Authentication | Active |
| Billing | Active |
| Canvas | Active |
| Exports | Active |
| Integrations | Active |
| Mural Database | Active |
| Notifications | Active |
| Realtime collaboration | Active |
| Search | Active |
View the latest incidents for Mural and check for official updates:
Description: **What happened?** At around 05:43 UTC we started to receive notifications from Mural users that were unable to log in via 3rd party integrations. Access to Mural via [www.mural.co](http://www.mural.co) was not impacted. A database migration affected integrations and Mural API apps, temporarily resulting in duplicate documents. This had the effect of redirect URLs for these apps not being returned in the API response, and authentication failing. After the problem was identified, the duplicate documents were removed and normal integration and Mural API app authentication was restored at 13:45 UTC. **Summary** Access to Mural via 3rd party integrations, Microsoft Teams and Zoom, was interrupted from 05:43 UTC to 13:45 UTC for a total of 8 hours and 2 minutes. **What we've done to avoid this happening again** We are developing more robust test mechanism for database migrations and expanding our documentation around the steps to follow.
Status: Postmortem
Impact: Minor | Started At: Jan. 19, 2023, 8:36 a.m.
Description: The fix we implemented earlier has been successful in resolving the issue with exports and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.
Status: Resolved
Impact: Major | Started At: Dec. 5, 2022, 8:27 p.m.
Description: The fix we have deployed has restored our service and the "Workspace members" page is now fully functional again. Workspace admins are now able to view and edit their workspace members as needed. We appreciate your patience while we worked through this issue and apologize again for any inconveniences caused.
Status: Resolved
Impact: Minor | Started At: Dec. 2, 2022, 8:23 p.m.
Description: **What happened?** At 06:40 UTC we started to receive notifications from Mural users that were unable to access their content in our European datacenter. This was caused by a configuration change that resulted in connections to our EU database being rejected. Once the cause of the issue was identified, an emergency fix was created, tested and deployed. Normal service was restored at 07:17 UTC. The impact of the emergency fix was monitored for an hour, after which the incident was declared as ‘resolved’. **Summary** Murals in our EU datacenter were unavailable from 06:40 to 07:17 UTC, for a total of 37 minutes of service interruption. **What we've done to avoid this happening again** We are improving our deployment processes and monitoring to include anomalies in the volume of realtime connections.
Status: Postmortem
Impact: Critical | Started At: Nov. 30, 2022, 10:05 a.m.
Description: **What happened?** At around 16:15 UTC we started to receive notifications from Mural users that were unable to log in to Mural. At 17:01 the issue was escalated to our major incident team. Initial investigations indicated the issue coincided with an update to to the Mural web application earlier in the day. Following the update, a higher volume of web traffic was being generated. This triggered security alerts in our firewall and blocked Mural users from logging in. At 17:18 we adapted the web traffic thresholds in line with the new expected volume of traffic. This enabled Mural users to log in again and restored full service. **Summary** This incident impacted logins from 16:15 UTC to 17:18 UTC, for a total of 1 hour 3 minutes of service interruption. **What we've done to avoid this happening again** The previous firewall ruleset had a low tolerance for deviations from the expected volume of web traffic. We have updated the firewall ruleset to account for the increased web traffic and ensure there are no further service interruptions.
Status: Postmortem
Impact: Minor | Started At: Nov. 24, 2022, 8 p.m.
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