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Is there an MyCase - Public outage?

MyCase - Public status: Systems Active

Last checked: 2 minutes ago

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MyCase - Public outages and incidents

Outage and incident data over the last 30 days for MyCase - Public.

There have been 1 outages or incidents for MyCase - Public in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for MyCase - Public

Outlogger tracks the status of these components for Xero:

Integrations Active
Mobile Applications Active
MyCase Active
MyCase Credit Card Payments Active
MyCase eCheck Payments Active
Recent Activity, History and Notification Emails Active
Component Status
Integrations Active
Mobile Applications Active
MyCase Active
MyCase Credit Card Payments Active
MyCase eCheck Payments Active
Recent Activity, History and Notification Emails Active

Latest MyCase - Public outages and incidents.

View the latest incidents for MyCase - Public and check for official updates:

Updates:

  • Time: May 25, 2022, 4:23 p.m.
    Status: Resolved
    Update: The MyCase service has been fully restored. Thank you for your patience.
  • Time: May 25, 2022, 4:20 p.m.
    Status: Monitoring
    Update: The MyCase engineering team has restored all services and is actively working to ensure performance is back to normal standards. Please continue to watch this page for updates.
  • Time: May 25, 2022, 4:05 p.m.
    Status: Investigating
    Update: MyCase is currently experiencing some intermittent connection issues, and access to the system may be affected. Our Development Team is aware of the issue and working as quickly as possible to get this resolved. Please check back on this page, or subscribe to updates, and we will provide an update shortly.

Updates:

  • Time: March 9, 2022, 9:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 9, 2022, 9:17 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 9, 2022, 9:12 p.m.
    Status: Identified
    Update: The issue has been identified and we are working with our vendor partner, AWS, on recovery.
  • Time: March 9, 2022, 9:06 p.m.
    Status: Investigating
    Update: We are currently investigating the root cause of the slow loading for some features of MyCase.

Updates:

  • Time: March 9, 2022, 9:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 9, 2022, 9:17 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 9, 2022, 9:12 p.m.
    Status: Identified
    Update: The issue has been identified and we are working with our vendor partner, AWS, on recovery.
  • Time: March 9, 2022, 9:06 p.m.
    Status: Investigating
    Update: We are currently investigating the root cause of the slow loading for some features of MyCase.

Updates:

  • Time: March 3, 2022, 12:20 a.m.
    Status: Resolved
    Update: The MyCase Calendar is now fully operational. We apologize for any inconvenience this may have caused.
  • Time: March 2, 2022, 10:41 p.m.
    Status: Monitoring
    Update: The MyCase Calendar continues to only be accessible through the MyCase Mobile App. We are planning a database reboot at 10pm PT which should help recover the MyCase Calendar for web-based usage. We apologize for the inconvenience.
  • Time: March 2, 2022, 9:52 p.m.
    Status: Monitoring
    Update: We continue to work on a fix for the MyCase Calendar feature but don't have a recovery ETA yet. The calendar can be accessed, and is functional, through the MyCase Mobile App.
  • Time: March 2, 2022, 8:40 p.m.
    Status: Monitoring
    Update: We continue to work on a fix for the Calendar feature and hope to have it resolved shortly. Thank you for your patience.
  • Time: March 2, 2022, 7:26 p.m.
    Status: Monitoring
    Update: We continue to work on a fix for the Calendar feature and hope to have it resolved shortly.
  • Time: March 2, 2022, 5:45 p.m.
    Status: Monitoring
    Update: All features of MyCase with the exception of the Calendar are fully operational. We are continuing to work on a fix for the Calendar feature.
  • Time: March 2, 2022, 4:07 p.m.
    Status: Monitoring
    Update: All features of MyCase with the exception of the Calendar are fully operational. We are currently working on a fix for the Calendar feature.
  • Time: March 2, 2022, 3:38 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 2, 2022, 3:36 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 2, 2022, 3:25 p.m.
    Status: Investigating
    Update: We are currently investigating the root cause of the slow loading for some features of MyCase.

Updates:

  • Time: March 3, 2022, 12:20 a.m.
    Status: Resolved
    Update: The MyCase Calendar is now fully operational. We apologize for any inconvenience this may have caused.
  • Time: March 2, 2022, 10:41 p.m.
    Status: Monitoring
    Update: The MyCase Calendar continues to only be accessible through the MyCase Mobile App. We are planning a database reboot at 10pm PT which should help recover the MyCase Calendar for web-based usage. We apologize for the inconvenience.
  • Time: March 2, 2022, 9:52 p.m.
    Status: Monitoring
    Update: We continue to work on a fix for the MyCase Calendar feature but don't have a recovery ETA yet. The calendar can be accessed, and is functional, through the MyCase Mobile App.
  • Time: March 2, 2022, 8:40 p.m.
    Status: Monitoring
    Update: We continue to work on a fix for the Calendar feature and hope to have it resolved shortly. Thank you for your patience.
  • Time: March 2, 2022, 7:26 p.m.
    Status: Monitoring
    Update: We continue to work on a fix for the Calendar feature and hope to have it resolved shortly.
  • Time: March 2, 2022, 5:45 p.m.
    Status: Monitoring
    Update: All features of MyCase with the exception of the Calendar are fully operational. We are continuing to work on a fix for the Calendar feature.
  • Time: March 2, 2022, 4:07 p.m.
    Status: Monitoring
    Update: All features of MyCase with the exception of the Calendar are fully operational. We are currently working on a fix for the Calendar feature.
  • Time: March 2, 2022, 3:38 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 2, 2022, 3:36 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 2, 2022, 3:25 p.m.
    Status: Investigating
    Update: We are currently investigating the root cause of the slow loading for some features of MyCase.

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Frequently Asked Questions - MyCase - Public

Is there a MyCase - Public outage?
The current status of MyCase - Public is: Systems Active
Where can I find the official status page of MyCase - Public?
The official status page for MyCase - Public is here
How can I get notified if MyCase - Public is down or experiencing an outage?
To get notified of any status changes to MyCase - Public, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of MyCase - Public every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here