NinjaOne Trust outages and incidents
Outage and incident data over the last 30 days for NinjaOne Trust.
There have been 3 outages or incidents for NinjaOne Trust in the last 30 days.
Severity Breakdown:
Tired of searching for status updates?
Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!
Sign Up NowComponents and Services Monitored for NinjaOne Trust
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Australia (OC) | Active |
| Canada (CA) | Active |
| Europe (EU) | Active |
| United States (US) | Active |
| United States (US2) | Active |
Latest NinjaOne Trust outages and incidents.
View the latest incidents for NinjaOne Trust and check for official updates:
EU - Installer generation issues
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: May 21, 2024, 1:48 p.m.
Updates:
-
Time: May 21, 2024, 4:12 p.m.Status: ResolvedUpdate: This incident has been resolved.
-
Time: May 21, 2024, 2:11 p.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
-
Time: May 21, 2024, 1:48 p.m.Status: InvestigatingUpdate: We are currently investigating this issue.
EU Crowdstrike Integration Service Issue - Performance Degraded
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: May 9, 2024, 11:08 a.m.
Updates:
-
Time: May 9, 2024, 11:30 a.m.Status: ResolvedUpdate: This incident has been resolved.
-
Time: May 9, 2024, 11:08 a.m.Status: InvestigatingUpdate: We are currently investigating this issue.
EU Crowdstrike Integration Service Issue - Performance Degraded
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: May 9, 2024, 10:15 a.m.
Updates:
-
Time: May 9, 2024, 10:27 a.m.Status: ResolvedUpdate: This incident has been resolved.
-
Time: May 9, 2024, 10:21 a.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
-
Time: May 9, 2024, 10:15 a.m.Status: InvestigatingUpdate: We are aware of some performance related issues with some components of the Ninja platform and are currently investigating.
NA - Small portion of customers may be experiencing Remote Tool issues
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: May 2, 2024, 6:14 p.m.
Updates:
-
Time: May 2, 2024, 8:29 p.m.Status: ResolvedUpdate: This incident has been resolved.
-
Time: May 2, 2024, 8:06 p.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
-
Time: May 2, 2024, 7:39 p.m.Status: InvestigatingUpdate: We are continuing to investigate this issue.
-
Time: May 2, 2024, 6:47 p.m.Status: InvestigatingUpdate: We are continuing to investigate this issue.
-
Time: May 2, 2024, 6:14 p.m.Status: InvestigatingUpdate: We are currently investigating an issue with a small portion of users who are having remote tool issues
NA Service Issue - Performance Degraded
Description: As a part of the 5.8.0.20 release, NinjaOne introduced several performance and architectural enhancements to our WAMP service. We deployed these changes successfully to all of our regions, however in NA we experienced erratic performance with our underlying cloud provider. To alleviate the customer impact, the NinjaOne team scaled out the WAMP service and are actively working with our Cloud Provider to identify and remediate the cause of the instability.
Status: Postmortem
Impact: Minor | Started At: May 2, 2024, 1:25 p.m.
Updates:
-
Time: May 3, 2024, 5:51 p.m.Status: PostmortemUpdate: As a part of the 5.8.0.20 release, NinjaOne introduced several performance and architectural enhancements to our WAMP service. We deployed these changes successfully to all of our regions, however in NA we experienced erratic performance with our underlying cloud provider. To alleviate the customer impact, the NinjaOne team scaled out the WAMP service and are actively working with our Cloud Provider to identify and remediate the cause of the instability.
-
Time: May 2, 2024, 5:10 p.m.Status: ResolvedUpdate: This incident has been resolved.
-
Time: May 2, 2024, 4:23 p.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
-
Time: May 2, 2024, 3:56 p.m.Status: IdentifiedUpdate: We are applying a revised fix shortly - this may result in poor performance in remote tools and real time services for a short period of around 5 minutes.
-
Time: May 2, 2024, 3:25 p.m.Status: IdentifiedUpdate: We are continuing to work on a fix for this issue.
-
Time: May 2, 2024, 2:59 p.m.Status: IdentifiedUpdate: We will shortly cause a brief interruption to the ninja remote tools and realtime services in order to apply a change which we hope will resolve this connection issue in full. We estimate this outage will last for between 5 and 15 minutes.
-
Time: May 2, 2024, 2:39 p.m.Status: IdentifiedUpdate: We are continuing to work on a fix for this issue.
-
Time: May 2, 2024, 2 p.m.Status: IdentifiedUpdate: The issue has been identified and a fix is being implemented.
-
Time: May 2, 2024, 1:49 p.m.Status: InvestigatingUpdate: We are continuing to investigate. It appears that remote tools are currently affected.
-
Time: May 2, 2024, 1:25 p.m.Status: InvestigatingUpdate: We are aware of some performance related issues with some components of the Ninja platform and are currently investigating.
