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Is there an Northpass outage?

Northpass status: Systems Active

Last checked: 4 minutes ago

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Northpass outages and incidents

Outage and incident data over the last 30 days for Northpass.

There have been 0 outages or incidents for Northpass in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Northpass

Outlogger tracks the status of these components for Xero:

Northpass App - AWS Active
Northpass App - Azure Active
Shopify API & Mobile Active
SendGrid API Active
SendGrid Event Webhook Active
SendGrid SMTP Active
Wistia App Active
Wistia Embeds Active
Wistia Encoding Active
Wistia Stats Active
Wistia Uploads Active
Component Status
Northpass App - AWS Active
Northpass App - Azure Active
Shopify API & Mobile Active
Active
SendGrid API Active
SendGrid Event Webhook Active
SendGrid SMTP Active
Active
Wistia App Active
Wistia Embeds Active
Wistia Encoding Active
Wistia Stats Active
Wistia Uploads Active

Latest Northpass outages and incidents.

View the latest incidents for Northpass and check for official updates:

Updates:

  • Time: June 25, 2024, 9:09 p.m.
    Status: Resolved
    Update: This incident has been resolved. Please reach out to [email protected] with any questions.
  • Time: June 25, 2024, 6:47 p.m.
    Status: Monitoring
    Update: We've opened up every aspect of the application now. We are monitoring to see if anything pops up again.
  • Time: June 25, 2024, 6:08 p.m.
    Status: Identified
    Update: The issue has been identified and isolated. The application should be online for almost all use cases except for one very specific item. We are working to get that last part resolved. We expect all typical usage to work properly now.
  • Time: June 25, 2024, 5 p.m.
    Status: Investigating
    Update: We are experience a very high error rate in our Azure environment, and the application is returning errors. We are investigating.

Updates:

  • Time: March 25, 2024, 4:19 p.m.
    Status: Resolved
    Update: Status: Resolved Incident Start: 11:13 AM EDT Incident End: 11:33 AM EDT Duration: 20 minutes Impact: During this incident, customers experienced increased latency, timeouts, and errors while accessing our services. This issue significantly affected user experience, hindering the ability to perform operations reliably and efficiently within our platform. Cause: The incident was caused by an unexpected surge in the flow of requests, which exceeded the anticipated thresholds. This sudden increase in demand throttled our application's performance and scaling capabilities. As a result, our services struggled to process incoming requests effectively, leading to the observed issues. Resolution: Our engineering team promptly responded by increasing number of application replicas. Next Steps: To prevent a recurrence of this incident, we are reviewing and adjusting our scaling strategies to ensure they can handle sudden spikes in demand more gracefully. Additionally, we are improving our monitoring systems to detect and respond to unusual patterns of activity more quickly. Our aim is to enhance the resilience and reliability of our services, minimising any impact on your experience.

Updates:

  • Time: March 21, 2024, 8:12 a.m.
    Status: Resolved
    Update: Incident Start: 05:01 EDT Incident End: 05:19 EDT Duration: 18 minutes Impact: During the incident period, customers experienced increased network latency, leading to timeouts and failures for requests. This impacted the responsiveness and availability of our services, causing inconvenience to our users. Cause: The root cause of the incident was identified as abnormal behavior of a system network component during a routine update procedure. This anomaly disrupted the normal operation of our network infrastructure, resulting in the issues. Resolution: Our engineering team quickly identified the problem. Once the updated was completed and components restarted problem was resolved. Next Steps: We are conducting a thorough review of our update procedures and tests to prevent similar incidents in the future.

Updates:

  • Time: Feb. 23, 2024, 3:08 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 23, 2024, 2:44 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 23, 2024, 2:18 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 23, 2024, 2:17 p.m.
    Status: Identified
    Update: We are aware of an issue with the media library and quiz management pages not loading. Learners can still access all media, and quizzes are working as intended. However, you will not be able to access these pages in the meantime. The issue has been identified, and a fix is being rolled out shortly.

Updates:

  • Time: Feb. 9, 2024, 3:16 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 9, 2024, 3:02 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 9, 2024, 2:12 p.m.
    Status: Identified
    Update: We are currently experiencing an issue that is causing events to be delayed. Learners are still able to access the application and take courses. Subsequent actions such as webhooks and communications will be impacted. We know what the problem is and are working on a solution. All events will be processed once this has been resolved.

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Frequently Asked Questions - Northpass

Is there a Northpass outage?
The current status of Northpass is: Systems Active
Where can I find the official status page of Northpass?
The official status page for Northpass is here
How can I get notified if Northpass is down or experiencing an outage?
To get notified of any status changes to Northpass, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Northpass every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Northpass do?
Northpass is a platform that enables mid-market and enterprise companies to provide customer education programs. Discover more about this service today.

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